Luana Marley

Coach at Luz All Abilities Services
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU

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Carla Froiman

Tive o imenso prazer de trabalhar com a Luana e ter esta profissional incrível na minha equipe. Luana é uma pessoa comprometida, focada em resultados, ótima líder e de uma ética profissional incontestável. Com certeza a recomendo!

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Credentials

  • SheCodes Basics
    SheCodes
    Mar, 2023
    - Nov, 2024
  • First Aid Certificate (HLTA ID 001/002/003/004)
    CBD College Pty Limited
    Feb, 2020
    - Nov, 2024
  • National Police Record - Certificate
    Australian Federal Police
    Feb, 2020
    - Nov, 2024
  • WWCC - Working With Children Check
    NSW Department of Customer Service
    Feb, 2020
    - Nov, 2024
  • Mandatory Child Protection Training
    NSW Department of Education
    Jan, 2020
    - Nov, 2024
  • Mentoring, Coaching e Advice Humanizado
    Holos Mentoring e Coaching
    Mar, 2018
    - Nov, 2024

Experience

  • Luz All Abilities Services
    • Australia
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Coach
      • Feb 2020 - Present

      Support in skills development. Support in skills development.

  • Catho
    • Brazil
    • Technology, Information and Internet
    • 500 - 600 Employee
    • Career Consulting Supervisor
      • Jan 2017 - Aug 2019

      • Leadership of the Career Consulting team, responsible for consulting and guiding professionals from different areas and hierarchical levels (Executive, Managerial, Technical, Operational, New Graduates and First Job Management), through the search and implementation of strategies, carrying out research and market trends assessments.

    • Customer Relationship Supervisor
      • Dec 2013 - Dec 2017

      - Increase of 14 pp in the service level metric in the SAC team (receptive);- Supervision of the SAC receptive teams (telephone, chat, e-mail): working in hiring, training, development,

    • Commercial supervisor
      • Sep 2010 - Nov 2013

      - 23% growth in annual sales revenue (active);- Supervision of active teams: responsible for the calculation and control of indicators (turnover, absenteeism, productivity, sales and collection), organizacional climate and performance.

    • Quality Analyst
      • Sep 2005 - Aug 2010

      - Customer Service- Quality monitoring

Education

  • Mackenzie Presbiterian University
    Pós Graduação, Psicologia Organizacional e do Trabalho
    2018 - 2020
  • Pontifical Catholic University of São Paulo
    RH Business Partner, Gestão de Recursos Humanos
    2019 - 2019
  • Paulista University
    Teaching Degree Portuguese, Letras, Estudos Gerais e Ciências Humanas
    2009 - 2012

Community

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