Experience

University of Maryland School of Dentistry
• United States
• Higher Education
• 1 - 100 Employee
• Spanish Bilingual Program Assistant 1

  • Apr 2023 - Present

University of Maryland URecFit
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Facility Supervisor

  • Jun 2022 - Present


University of Maryland Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Atendett

  • Mar 2022 - Present

• Atendentt

  • Mar 2022 - Present



Instituto de Gestão e Tecnologia da Informação

• Customer Service Agent

  • Oct 2019 - Dec 2020

  University student service/support via chat, calls and video conferencing. Customer service tools used were Zendesk, Canvas, Intercom and Tableau University student service/support via chat, calls and video conferencing. Customer service tools used were Zendesk, Canvas, Intercom and Tableau



Ânima Educação

• Brazil
• Education Administration Programs
• 700 & Above Employee

• Administrative Office Assistant

  • Jun 2019 - Oct 2019

  Temporary work. University student service/support via chat, calls and video conferencing. Customer service tools used were Zendesk and Salesforce. Temporary work. University student service/support via chat, calls and video conferencing. Customer service tools used were Zendesk and Salesforce.



AeC Contact Center

• Brazil
• Architecture and Planning
• 1 - 100 Employee

• Customer Service Agent

  • Apr 2018 - Jan 2019

  AeC (Brazil), Belo Horizonte, Minas Gerais (Brazil) Sales, Protocols explanation, Customer service/support and customer retention via phone-calls. AeC (Brazil), Belo Horizonte, Minas Gerais (Brazil) Sales, Protocols explanation, Customer service/support and customer retention via phone-calls.



Vallourec

• Oil and Gas
• 700 & Above Employee

• Life Safety Technician

  • Dec 2014 - Dec 2016

  Vallourec & Sumitomo Tubos do Brasil, Belo Horizonte, Minas Gerais (Brazil) Performed workplace audits to identify risk for employees. Made the appropriate improvements in the workplace to ensure the safety of the employees. Vallourec & Sumitomo Tubos do Brasil, Belo Horizonte, Minas Gerais (Brazil) Performed workplace audits to identify risk for employees. Made the appropriate improvements in the workplace to ensure the safety of the employees.