Experience

Quinta do Lago

• Portugal
• Travel Arrangements
• 100 - 200 Employee

• Restaurant Manager

  • Apr 2017 - Present

  - Led a team of 20+ employees, providing guidance, training, and motivation to ensure exceptional customer service and smooth operations. - Demonstrated leadership, exemplary customer service and friendly, professional • demeanor. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed; - Improved team knowledge and abilities by training each in proper procedures and standards. - Maintained compliance with health code and sanitation… Show more - Led a team of 20+ employees, providing guidance, training, and motivation to ensure exceptional customer service and smooth operations. - Demonstrated leadership, exemplary customer service and friendly, professional • demeanor. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed; - Improved team knowledge and abilities by training each in proper procedures and standards. - Maintained compliance with health code and sanitation requirements. - Creating development plans and active follow-up for colleagues and supervisors - Purchasing and financial procedures necessary for the operation. - Built strong rapport with vendors to help negotiate favorable prices on food products. Show less - Led a team of 20+ employees, providing guidance, training, and motivation to ensure exceptional customer service and smooth operations. - Demonstrated leadership, exemplary customer service and friendly, professional • demeanor. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed; - Improved team knowledge and abilities by training each in proper procedures and standards. - Maintained compliance with health code and sanitation… Show more - Led a team of 20+ employees, providing guidance, training, and motivation to ensure exceptional customer service and smooth operations. - Demonstrated leadership, exemplary customer service and friendly, professional • demeanor. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed; - Improved team knowledge and abilities by training each in proper procedures and standards. - Maintained compliance with health code and sanitation requirements. - Creating development plans and active follow-up for colleagues and supervisors - Purchasing and financial procedures necessary for the operation. - Built strong rapport with vendors to help negotiate favorable prices on food products. Show less



Shelsian-exploração De Bares E Restaurantes Lda

• Portugal
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Apr 2013 - Mar 2017

  - Demonstrated leadership, exemplary customer service and friendly, professional demeanor. - Hiring, organizing and developing probationary appraisals for members of staff. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed. - Reviewed staffing levels to meet operational needs and financial objectives. - Improved team knowledge and abilities by training each in proper procedures and standards. - Developed weekly work schedule to… Show more - Demonstrated leadership, exemplary customer service and friendly, professional demeanor. - Hiring, organizing and developing probationary appraisals for members of staff. - Guaranteeing SOP and procedures are as efficient as possible and are being correctly followed. - Reviewed staffing levels to meet operational needs and financial objectives. - Improved team knowledge and abilities by training each in proper procedures and standards. - Developed weekly work schedule to meet • business demands. - Maintained compliance with health code and sanitation requirements. - Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations. - Built strong rapport with vendors to help negotiate favorable prices on food and dinks products.

• Assistant Manager

  • Apr 2010 - Apr 2013

  - Conversed with guests informally to obtain feedback on overall customer satisfaction. - Provided performance and motivational feedback to employees. - Delegated tasks to appropriate staff members for optimum productivity. - Collaborated with upper management to develop and implement business improvements. - Maintained operational performance with skillful execution of opening and closing procedures. - Supported senior managers with day-to-day operational requirements. -… Show more - Conversed with guests informally to obtain feedback on overall customer satisfaction. - Provided performance and motivational feedback to employees. - Delegated tasks to appropriate staff members for optimum productivity. - Collaborated with upper management to develop and implement business improvements. - Maintained operational performance with skillful execution of opening and closing procedures. - Supported senior managers with day-to-day operational requirements. - Managed daily workloads by organizing schedules and delegating tasks.

• Head Waiter

  • Apr 2008 - Mar 2010

  - Offered impeccable service to guests by relating easily to customers of different socioeconomic and cultural backgrounds. - Upsold customers on wine service using expert knowledge of available options and top vintages. - Coordinated special treatment for VIP guests and assigned top staff to handle needs. - Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail. - Shared menus and information about daily… Show more - Offered impeccable service to guests by relating easily to customers of different socioeconomic and cultural backgrounds. - Upsold customers on wine service using expert knowledge of available options and top vintages. - Coordinated special treatment for VIP guests and assigned top staff to handle needs. - Followed restaurant guidelines for personal appearance and customer interactions with consistent attention to detail. - Shared menus and information about daily specials. - Restocked stations and completed side work on time. - Followed up with customers to check on food, drinks and requests. - Informed kitchen staff of special order requests and dietary restrictions. - Advised customers on proper wine and liquor pairings for different foods. - Satisfied customers with fast, friendly food service. - Explained dishes in detail, covering ingredients, flavors and cooking methods.

• Waiter

  • Apr 2004 - Mar 2008

  - Set and bussed tables while maintaining sanitation standards. - Addressed issues promptly, relaying complaints directly to management. - Served dishes with clear and concise descriptions. - Worked in fast-paced environment, handled multiple priorities and learned new procedures. - Stocked server areas with supplies throughout shift. - Advised guests on menu choices, accommodated requests and noted preferences. - Conversed with guests informally to obtain feedback on overall… Show more - Set and bussed tables while maintaining sanitation standards. - Addressed issues promptly, relaying complaints directly to management. - Served dishes with clear and concise descriptions. - Worked in fast-paced environment, handled multiple priorities and learned new procedures. - Stocked server areas with supplies throughout shift. - Advised guests on menu choices, accommodated requests and noted preferences. - Conversed with guests informally to obtain feedback on overall customer satisfaction.