Head of Partnerships and Communications

• Feb 2021 - Present

Responsible for the design and implementation of the sales strategy of our schools network and our marketing and communications at First Give. Responsible for the design and implementation of the sales strategy of our schools network and our marketing and communications at First Give.

Program Manager

• Sep 2020 - Feb 2021

Managing the school partnerships and program delivery for Rising Girl. Managing the school partnerships and program delivery for Rising Girl.

Workshop Facilitator

• Sep 2020 - Feb 2021

Virtual and face to face session delivery/ training to teachers and professionals Virtual and face to face session delivery/ training to teachers and professionals

Higher Education Manager

• Jan 2020 - Aug 2020

Stakeholder manager of the collaborative relationship between UOB and RSC, alongside programme development of the student courses, budget management and quarterly reporting of KPIs. Stakeholder manager of the collaborative relationship between UOB and RSC, alongside programme development of the student courses, budget management and quarterly reporting of KPIs.

Regional Account Manager

• Nov 2018 - Jan 2020

Managed the local account management team, to increase the engagement pipeline and successfully manage over 500+ stakeholders within the education network, across the West Midlands and Warwickshire. Additionally designed and implemented the national account management strategy whilst delivering national training, coaching and mentoring and managing the administration team.

Learning and Development trainer

• Nov 2016 - Jan 2020

Training facilitator at The Challenge (through my management roles - on going)

Field Sales Manager

• Jan 2018 - Nov 2018

Managed the Black Country Field Sales Team to go out and deliver high quality presentations, follow up events and PHSE lessons in schools.Pushed performance and monitored targets at both an individual and team level to ensure everybody is operating at their full potential (top sales performers nationally)Ensure targets relating to expressions of interests collected, conversion and turn up are met.Understand the sales tactics and the key strengths of each of your team to ensure we use every interaction with young people and parents to full potential.Work closely with the Account Manager (who is responsible for our school relationships and event booking) and the Administration Team to ensure the smooth running of school events and processing of applications.Review zonal targets as part of national strategy.Form part of national Sales Leadership Team ensuring best practice and challenges are shared nationally.Ensure national strategy is rolled out across the locality you are responsible for.Line management - motivating a team to meet demanding targets (over 100% of target by EOY)Excellent communication skills including verbal, written and over the phoneAbility to monitor quantitative and qualitative data to understand performance and set directionConfidence in understanding individual underperformance and ensuring this is correctedMotivation to be the best in class for Sales PerformanceAbility to access the demographic of your patch and ensure their objections are overcome by the teamHighly organised, decisive and calm under pressure Show less

Associate Sales Manager

• Nov 2015 - Jan 2018

Direct line management and motivation of the engagement team.Responsible for setting and monitoring performance against individual and team targets for each area and close management to ensure delivery of targets.Offered input to national sales strategy whilstImplementing national strategy, and build adapted local strategy, processes, etc. to maximise growth.Quality assurance through e.g. attending assemblies, meetings, and parent information evenings to evaluate and address SC and STL sales performanceLead national projects Show less

Sales Team Lead

• Oct 2014 - Nov 2015

Building and maintaining effective relationships with schools, teachers and other youth led organisationsExciting and persuading young people to sign up to NCS through presentations in assemblies, PSHE classes and follow up phone callsAssist young people and their parents through the sign up process from initial expression of interest to turning up for the programme, primarily through phone callsDefining and leading a local strategy for a geographical area to work in conjunction with the national marketing strategyOwnership and responsibility of a geographical areaWorking as part of a team towards individual and team targetsCoaching and mentoring members of the team and opportunities to train new startersContributing on impactful local projects, delivered on time to a high quality with notable improvements on prior year versions Show less

Sales Coordinator

• Dec 2013 - Oct 2014

Direct management of stakeholders across a network of target schools, whilst delivering engaging events to young people, parents and guardians to hit challenging engagement targets. Role included data analysis, CRM (salesforce) and customer relationship management.

Administrative Coordinator

• Oct 2007 - Jan 2009

CRM Customer services Arranging customer like for like courtesy cars Liaising with insurance companies Liasing with local garages and repair services Monitoring progress Working towards targets Team work CRM Customer services Arranging customer like for like courtesy cars Liaising with insurance companies Liasing with local garages and repair services Monitoring progress Working towards targets Team work

Bar Staff

• Jun 2007 - Aug 2007

Front of house

• Jul 2006 - Jul 2007