Operations Associate (Student Success)

• Feb 2023 - Present

Multimedia Artist

• Jun 2017 - Present

Professional Makeup Artistry - bridal, editorial, event, makeup/skincare training. Media Production - video editing, audio recording, audio editing. Recording Artist - Vocalist, Singer/Songwriter Instructional Design - learning design framework, ideation to completion. Professional Makeup Artistry - bridal, editorial, event, makeup/skincare training. Media Production - video editing, audio recording, audio editing. Recording Artist - Vocalist, Singer/Songwriter Instructional Design - learning design framework, ideation to completion.

Admissions Advisor

• Nov 2021 - Feb 2023

· Participate in hiring process for all applicants to the admissions advising team.· One-on-one training of new admissions advisors.· Participate in/lead live Q&A webinars.· Maintain liaison with all organizations and individuals involved in enrollment and admissions. · Advise parents, students, and potential students about educational planning. · Encourage all students and potential students with counseling and advice.· Stay up-to-date on all course additions and changes in programming.· Advise enrolled degree students when they are unable to reach their advisor. Show less

Admissions Representative

• Jun 2021 - Nov 2021

· Manage inquiries from prospective students through email, telephone, and live chat.· Advise prospective students on programs in accordance with their qualifications and objectives.· Maintain a customer service database containing relevant information and profiles that can be used for research, targeting, marketing and customization. · Make prompt and effective contacts to assure that enrollment and service level goals are met.· Maintain outreach correspondence with existing non-degree student body.· Understand and communicate Berklee Online policies so they are easily understandable to students.· Transfer degree students to appropriate academic advisor in a professional and seamless manner. Show less

Senior Makeup Artist - Education Trainer

• Mar 2016 - Jul 2022

· 1 of 4 Senior Makeup Artists in the Northeast Region responsible for training Beauty Advisors in makeup-related content, elevated client service, and product sales within a $12 million store.· Actively coached and developed peers in all aspects of artistry including techniques, new technology, brands, trends, color knowledge/best practices.· Partnered with leadership during the interview/onboarding process to ensure the quality of prospective talent. · Continuously improved new training material to evaluate Beauty Advisors and Color consultants to determine areas of additional development. · Proactively partnered with District Trainer and store managers to facilitate district education, including cluster trainings and event needs. · Traveled to various district locations to oversea certifications/training and development of staff members. · Improved sales objectives with prospective clients through product recommendation, product education, and paid services. · Managed store social media accounts by providing updates on new trends, products, and services for optimal growth in sales. Show less

Beauty Advisor

• Oct 2014 - Mar 2016

· Facilitated and supported client classes by providing artistry expertise to elevate the client experience.· Supported and drove animation, marketing, and store-driven events and special projects, when and where available. · Utilized elevated selling skills and technology to deliver and demonstrate high level, personalized color consultations while educating the client.

Keyholder - Sales Lead

• Mar 2013 - Sep 2014

· Trained and developed artistry related content, selling skills, and other operational processes to employees and new hires. · Consistently improved personal and boutique sales goals while actively coaching team members in elevated selling techniques. · Maintained a welcoming environment to build a client-based business with an equal focus in driving top- line sales.

Beauty Advisor - Sales Associate

• Oct 2012 - Mar 2013

· Achieved personal sales goals through impeccable customer service.· Demonstrated urgency to achieve hourly goals with increased awareness of contributing productivity, such as average dollar sale, conversion and key category goals.· Championed customer loyalty program, Friends & Benefits (FAB), through a vigorous sampling and clientele initiative