Technical Support Assistant II

• Aug 2022 - Present

As a Technical Support Assistant II, I have successfully transitioned to a higher-level position with expanded responsibilities and skills compared to my previous role. Alongside providing exceptional user support, troubleshooting, and comprehensive technical solutions, I have undergone specialized training for cross-classroom sweeps, ensuring optimal functionality of technology across various classrooms. Furthermore, I have actively contributed to the successful delivery and setup of technology for university events, handling intricate setups and supporting large-scale gatherings. Additionally, I have embraced the opportunity to train and mentor newly hired employees, sharing my expertise and fostering a collaborative environment that encourages knowledge-sharing. This promotion not only showcases my proficiency in technical support but also demonstrates my dedication to empowering others in their professional growth within this field. Show less

Sales Associate

• Sep 2022 - Present

As a Sales Associate at Uniqlo, I possess a diverse skill set in retail operations, customer service, and sustainability. I excel in managing day-to-day activities, educating customers about our sustainability initiatives, and providing personalized assistance. By collaborating effectively with diverse teams, I contribute to a positive work environment and guide customers towards sustainable choices. With adaptability and resilience, I ensure a seamless shopping experience while upholding Uniqlo's commitment to sustainability. Show less

Food Runner and Busser

• Jul 2022 - Aug 2022

Technical Support Assistant

• Sep 2021 - May 2022

In my role as a Technical Support Assistant I, I had the privilege of delivering top-notch user support to a diverse range of individuals including students, professors, and staff. I provided invaluable assistance in hardware troubleshooting, networking support, and software-related concerns, ensuring their utmost satisfaction. I took great care in optimizing lecture halls to meet the specific requirements of professors, particularly when it came to scientific hardware setups. Additionally, I gained expertise in installing and repairing personal computers, meticulously integrating software and networking components with the dedicated server. I effectively utilized Apporto, a powerful tool, to remotely address and resolve software issues for faculty and staff members, resulting in reduced downtime and heightened productivity. My exceptional customer service skills, technical proficiency, and unwavering dedication to optimizing IT environments were consistently demonstrated throughout my tenure as a Technical Support Assistant I. Show less