Experience

TLS

• Canada
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2012 - Present

  • Respond to incoming communication from customers – telephone, email, websites • Represent the Brand to meet the needs of the customer • Follow guidelines and scripts, to meet the Brand needs • Schedule leads/appointments • Collect Brand Feedback - contact customers, who have already had work done or were considering having work done by Brands • Accurately record customer information into the Brand database/platform • Perform quality checks and correct errors • Probe for additional information when needed • Achieve performance goals Show less