Experience

PSA Singapore

• Singapore
• Maritime Transportation
• 700 & Above Employee

• System Analyst

  • Jun 2020 - Present



Shopee

• Retail
• 1 - 100 Employee

• Regional Operations Intern (Customer Service)

  • May 2019 - Aug 2019

  -Used Python and SQL to generate reports that analysed the usage of Shopee Help Center with the help of Google Analytics and Salesforce dataloader-Helped troubleshoot and maintain previously written code that generate weekly reports-Performed bench-marking to design a best-practice Knowledge Base for Customer Service agent-Wrote VBA, Python and Selenium scripts to automate time-consuming processes-Managed the usage of Salesforce and explored Apex Classes development for additional useful functions



GlobalSignin Pte Ltd

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Intern

  • May 2018 - Jul 2018

  -Customized Forms using Front-end Javascript to suit customers' needs-Used HTML and CSS to replicate EDM designs into code-Created documentation to guide clients on usage of software-Scripted and Conducted load-balancing tests on servers in preparation for Trump-Kim Summit -Customized Forms using Front-end Javascript to suit customers' needs-Used HTML and CSS to replicate EDM designs into code-Created documentation to guide clients on usage of software-Scripted and Conducted load-balancing tests on servers in preparation for Trump-Kim Summit