Experience

Openprise

• United States
• Software Development
• 1 - 100 Employee

• Director, Customer Success

  • Mar 2022 - Present

• Enterprise Customer Success Manager

  • Jan 2021 - Mar 2022

• Senior Customer Success Manager

  • Aug 2018 - Jan 2021

  Redwood City

• Customer Success Manager

  • Nov 2016 - Aug 2018

  Redwood City https://www.openprisetech.com Data Automation for Marketing and Sales



Jobvite

• United States
• Software Development
• 300 - 400 Employee

• Customer Success Manager

  • Jul 2016 - Oct 2016

  San Mateo, CA



Implant Seminars

• United States
• Education Administration Programs
• 1 - 100 Employee

• Business Data Analyst

  • Nov 2015 - Jul 2016

  Miami/Fort Lauderdale Area

• Manager, Data Engineering

  • Feb 2015 - Nov 2015

  San Mateo, California Implemented the first profitable Professional Services team in Customer Success at Jobvite. Used all of my skills and passions: - Product management - Sold CRO and CFO on my vision of data migration. Taught sales team value of data migration to increase revenue over 200%. - Customer interaction - Understood customer business needs, modified and customized tools to maximize customer productivity. - Management - Managed a 5 person offshore engineering team. 100% retention of… Show more Implemented the first profitable Professional Services team in Customer Success at Jobvite. Used all of my skills and passions: - Product management - Sold CRO and CFO on my vision of data migration. Taught sales team value of data migration to increase revenue over 200%. - Customer interaction - Understood customer business needs, modified and customized tools to maximize customer productivity. - Management - Managed a 5 person offshore engineering team. 100% retention of engineers for 4 years. - Technology - Created and modified custom ETL tools using SQL, C# and Unix programming skills.

• Data Migration Engineer

  • Dec 2011 - Feb 2015

  - Managed the entire data migration process for 1000+ customers - Acted as a liaison between the customer and engineering teams. - Created migration documents for salesteam, customers and engineers at Jobvite. - Wrote sql statements, linux scripts, .NET programs to improve import process. Worked with mySQL, SQL server data bases.



Motorola

• 1 - 100 Employee

• Senior Microprocessor Design Engineer

  • 1994 - 2000

  Sunnyvale, CA Worked with customers to create customer design specifications. Designed SRAM controller, and key-wakeup controller. Managed quality assurance for embedded controllers used in Motorola cell phones. - Performed functional, design, and manufacturing testing. - Wrote C programs, UNIX scripts, and Verilog code. - Created timing sets and test vectors. - Investigated, isolated and fixed design bugs.

• Communications Design Engineer

  • 1992 - 1994

  Huntsville, Alabama Area • Designed analog and digital communication equipment. • Wrote embedded controller code for high speed modems using C and assembly. • Designed and implemented Bandwidth-on-Demand switched fractional T1 equipment used for state-of-the-art video conferencing using the MC68302.



Dexter Fortson Associates

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Product Manager, Design Engineer

  • 1991 - 1992

  Birmingham, Alabama Area • Managed water controller product that controls city water supply and automates irrigation. Responsibilities included product marketing, technical sales support, customer presentations, proposal submittals, reviewing contracts, FCC licensing requirements, customer support and coordination of labor and materials, delivery of product, design of printed circuit boards. • Designed human interface to the Global Positioning Satellite System for survey and navigation

• High End Microprocessor Design Engineer

  • 1987 - 1990

  Austin, Texas Area • Worked with Apple and other customers to specify a peripheral chip for the MC68030 • Performed functional, design, and manufacturing testing for the MC68000+ chip. • Provided customer application support. • Defined MC68040 chip modifications to create the MC68EC040 chip used in the embedded controller market. Modifications included cache sizes, floating point unit removal and I/O buffers.



Sandia National Laboratories

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Hardware Engineer

  • 1986 - 1987

  Livermore, CA • Simulate and analyze CMOS gate array designs. • DOE security clearance.