Customer Service Representative

• Jul 2020 - Present

• Communicating with customers in a courteous, friendly, and professional manner.• Effectively listening to customer complaints and understanding their needs.• Answering Inbound calls, assisting with queries, taking payments, setting up payment plans.• Reporting to a supervisor weekly or bi-weekly for review.• Assisting customers with any order they are trying to place.• Manage large amounts of incoming calls.• Providing accurate, valid, and complete information by using the right methods/tools.• Built sustainable relationships and trust with customer accounts through open and interactive communication.• Handle customer complaints and provide appropriate solutions of about 90% positive resolution and alternatives within the time limits.• Sales revenue of about 30 machines sold upon resumption in 2020, with over 5,000 coffee pods sold, over 95% technical issues on machine resolved.

Vice President RGU student Union

• Aug 2020 - Dec 2020

Worked alongside the University Executives to implement and promote the student partnership agreements.• Responsible for presenting the views of students with regards to environmental and ethical issues to the university, the Executive committee, and appropriate external bodies.• Ensured that the students’ Union is always acting in an environmentally friendly and ethical manner.• Liaise with officers, student clubs and societies as well as non-involved students to ensure there is a variety of appropriate entertainment and events for students like Independence Day celebration, Freshers Welcome Events, Mental Awareness program.• Promoted and ensured diversity of students from all backgrounds were aware and making use of welfare support services both at the Union and University.• Worked alongside Union President on Welcome events planned for freshers who joined in September 2020, a bit tasking but it was generally a success.• Increased the number of Equality Champions with the team to about 10 from 5 persons.

Business Development Executive

• Dec 2017 - Dec 2019

• Complex events like and concerns that threatened management and business direction were proactively detected and solved.• Actively participated in and was a driving force in shareholder strategic planning sessions.• Leveraged lead generation tools to improve marketplace profitability and product presence.• Managed budget forecasting, preparing company’s bid/tender documents for several exploration companies like Chevron, NNPC, Total, Shell.• Maintained up-to-date market awareness, target accounts and competitive environment.• Exceeded quotas consistently through new account penetration and Negotiated with new clients and closed on long-term agreements.

Graduate Trainee

• Jan 2017 - Dec 2017

• Managed team of over 100 employees, overseeing the hiring, training, and professional growth of employees.• Monitored multiple databases to keep track of all company inventory.• Created itineraries, booked travel, and managed expenses for employee corporate conference.• Supported Head of department in improving operations and resolving issues to deliver top-notch customer service.• Improved company customer service rating by 90%.• Carried out essential admin duties to improve day-to-day operations.• Managed team of over 100 employees, which included overseeing the hiring, training, and professional growth of all employees by registering all for professional certifications.• With over 200,000 CVs in the company´s database, being able to keep track and monitor new and old information’s to help with inventory and job application follow ups.

HR Intern

• Jun 2013 - Jan 2014