Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Live Chat Support Specialist

  • Apr 2022 - Present

  Manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space. Quickly figure out what customers need and answer questions to help them complete purchases, as well as learn more about products and services on behalf of the brands I work with.

• Live Chat Support Specialist

  • Apr 2022 - Present

  Manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space. Quickly figure out what customers need and answer questions to help them complete purchases, as well as learn more about products and services on behalf of the brands I work with.



Adolphe Law Group, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Intake Specialist

  • Feb 2022 - Present

  Answer calls from TikTok leads and answer/reply to comments on TikTok leads. Make outbound calls to the PNC (Potential New Client) Take PNC information and schedule an appointment for them with the lawyer. Interpreted live calls for Haitian Creole speakers to English during the (Appointment) Strategy Session with the lawyer via phone call or Zoom Video. Answer calls from TikTok leads and answer/reply to comments on TikTok leads. Make outbound calls to the PNC (Potential New Client) Take PNC information and schedule an appointment for them with the lawyer. Interpreted live calls for Haitian Creole speakers to English during the (Appointment) Strategy Session with the lawyer via phone call or Zoom Video.



Rfortin.com

• Quebec, Canada

• French Customer service / Service à la clientèle

  • Feb 2021 - Present

  Make outbound calls to people who have indicated their interest in selling their building and ask them additional questions. Make outbound calls to people who have indicated their interest in selling their building and ask them additional questions.



remote

• United States

• Voice Talent

  • Oct 2019 - Present



The Louis Consortium LLC

• Remote

• Office Manager & Customer Service Representative

  • Mar 2019 - Present

  Scheduling meetings and appointments, making office supplies arrangements, greeting clients and providing general administrative support to our employees. Called clients and make sure everything is okay/updated so that they can continue with their life insurance. Scheduling meetings and appointments, making office supplies arrangements, greeting clients and providing general administrative support to our employees. Called clients and make sure everything is okay/updated so that they can continue with their life insurance.



Jany Foods

• Remote

• Executive Assistant (Customer Service Specialist)

  • Mar 2021 - May 2022

  Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support Show less



Digital Solutions El Salvador

• Remote

• Home-based Interpreter Job

  • Mar 2019 - Mar 2022

  Assisted with a well-renowned Client in the following Languages: Creole- Haitian & French and English. Assisted with a well-renowned Client in the following Languages: Creole- Haitian & French and English.



MRA Law Group, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Document Collector

  • May 2021 - Jun 2021

  Assisted the company with the following: Call clients requesting documents to help their case Label documents received from clients. Save documents on the OneDrive system. Organizing documents into proper files Assisted the company with the following: Call clients requesting documents to help their case Label documents received from clients. Save documents on the OneDrive system. Organizing documents into proper files



Port City Gloves

• Haiti

• Inventory control

  • Sep 2017 - Oct 2019