Lou Maconachie
Principal Organisational Change Manager at Australian Government- Claim this Profile
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Bio
Credentials
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Certificate IV Training and Assessment
YWCAJul, 2017- Oct, 2024 -
PRINCE2® Foundation Certification Training
CODARAMar, 2016- Oct, 2024
Experience
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Australian Government
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Australia
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Government Administration
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700 & Above Employee
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Principal Organisational Change Manager
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Jun 2016 - Present
From 2016 – 2018, I was lead Change Manager for a structural reform program, consisting of 16 different projects across a large Government Department. My role was to develop a communications campaign about what the reform was going to deliver, provide the executive with a view of the cumulative impacts of the changes and facilitate collaboration across the 16 projects. In 2018, I became the Principal Organisational Change Manager for the a key Departmental Division where I lead a team of four change managers to provide a cohesive and unified approach to change management. As well as providing strategic change management planning and production of communications for all projects across the Division, my priority is to work with the executive leadership team to implement a new operating model, which combines cultural, business process and system changes. Achievements: Planned and facilitated a 12-week series of workshops to capture deliverables, changes, impacts and dependencies between 16 projects across Policy, Intelligence, ICT and Workforce Capability. Created a SharePoint site to support the transition of over 4000 staff, located worldwide, to a new processing system. Produced a suite of communication products to communicate key aspects of a new Operating Model to executive stakeholders. Facilitated regular SES forums for strategic change planning to support the office of the Deputy Secretary.
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Lightbulb Improv
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Australia
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Performing Arts
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Co-Founder
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Jun 2016 - Present
Lightbulb Improv uses the principles, tools and skills in improvised theatre to develop better communication, collaboration, resilience and innovation in the workplace. Lightbulb offers a range of workshops, for individuals or organisations, introducing them to improvisation principles via exercises, activities and games. Applied improvisation helps to exercise and strengthen concentration, empathy and resilience and helps practice, model, and teach effective communication. Workshops: Amplify: Communicate with Confidence Learn skills to communicate effectively and adapt your style to any situation. Match-fit: Return to Work Invest in yourself and make the transition back to work with more self-assurance. Connect: Building Your Team Unite your team authentically with laughter and shared experiences. Adapt: Building Resilience Gain the ability to adapt and change in the face of stress or uncertainty. Represent: Better Customer Service Give your staff the skills to communicate with customers with more empathy, authenticity and creativity. Find out more
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Lifeline Australia
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Australia
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Mental Health Care
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400 - 500 Employee
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Change & Communications Advisor
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May 2015 - Jun 2016
Working on the Better Connected Lifeline structural reform program delivering transformational organisational change to the Lifeline network. I am managing a program of work to design and implement the establishment of a new entity within Lifeline to support the amalgamation of a number of sites across Australia. This involves the design and facilitation of a series of workshops for Lifeline stakeholders to develop a model for the new entity that covers operations, governance, finance and revenue and staffing.
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Hudson Global
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United States
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Staffing and Recruiting
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700 & Above Employee
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Lead Assessor
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May 2014 - May 2015
As Lead Assessor for Hudson Talent Management, I facilitate assessment centers for roles at all levels and prepare detailed candidate summaries. I have been involved in large-scale graduate recruitment programs, new staff intakes and job assessments for existing employees undergoing organizational restructures. As Lead Assessor for Hudson Talent Management, I facilitate assessment centers for roles at all levels and prepare detailed candidate summaries. I have been involved in large-scale graduate recruitment programs, new staff intakes and job assessments for existing employees undergoing organizational restructures.
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Origin Energy
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Australia
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Utilities
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700 & Above Employee
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Change Manager
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May 2011 - Jun 2013
My role was to deliver a new sourcing method called Talent Communities - interactive forums where professionals with particular skill sets are invited to engage with each other and with Origin through online forums and specialised events. Highlights of my role were: - Developing and implementing an engagement strategy which included a range of engagement tactics for talent community members such as workshops, webinars, networking events, online surveys and sponsoring conference activities. - Coordinating, scheduling and delivering change and communication activities relating to the program and developing a run sheet of project deliverables. - Delivering presentations at divisional and executive management level to communicate the changes that related to the project. - Providing detailed reports and metrics to Senior Management including workshop outcomes and resistance points. - Social Media content strategy and creation for blogs, Linkedin and Twitter and monitoring and analysis of these platforms. - Using high level internet and database search skills to locate suitable talent community candidates across multiple sourcing channels. - Writing monthly news articles and blog entries on behalf of Origin to attract and engage with members of the talent communities. Achievements: - Successfully managed the transition of processes that resulted in the filling of over 40% of Origin job vacancies within Construction and Quality Management proactively with members of the talent community over a period of 12 months, reducing time to fill and avoiding associated costs of advertising or agency fees - Successfully profiled and coached 200 talent community members over a 2 year period on their career experience and motivators. Analysed the data gathered to create dashboards for Origin stakeholders to track candidate skills breakdown, market intelligence gathered and the sourcing activities of the talent search team.
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Origin Energy
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Australia
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Utilities
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700 & Above Employee
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Communications Coordinator
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Sep 2009 - Nov 2010
My role as the Communications Coordinator was key in providing the resources necessary for the successful outcome of all media and communications activities for Origin’s operations in Queensland. Highlights - Fielded media queries and directed to the appropriate company contact for response. - Project managed large-scale media events onsite in regional areas of Queensland. - Used research skills to monitor and analyse broadcast and social media for items of relevance to the Origin’s major stakeholders. - Coordinated the communications and media activities for Queensland External Communications, ensuring accurate allocation of resources and delivery of projects on time. - Produced promotional merchandise and marketing collateral in consultation with Origin stakeholders for major media events and national industry conferences. - Wrote weekly reports on the status of all Queensland media and communications activities for the National Communications Manager.
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Human Resources Officer
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Jan 2009 - Sep 2009
The Commission for Children and Young People and Child Guardian is a government organisation which promotes and protects the rights, interests and well-being of all Queenslanders under 18.The role of HR officer provided operational support to a team of six and managed the recruitment, positional data and payroll process for a staff of over 200. Highlights: - Used strong verbal communication skills and sound judgement in providing advice to Commission staff on a range of HR issues, drawing on relevant government legislation, awards and policies. - Consulted with internal stakeholders to develop staff attraction and retention strategies. - Proactively built relationships with external service providers to increase collaboration and improve the efficiency of the recruitment and payroll process. - Drew upon negotiation and communication skills to resolve complex human resource issues in collaboration with internal and external stakeholders. - Used time management skills, attention to detail and notable abilities in Microsoft Office to generate high volumes of accurate documentation for staff appointment and secondment letters and criminal history checks and maintained accurate information registers to track payroll, advertising and recruitment documentation
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Project Officer (Process Documentation)
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Jul 2007 - Jul 2008
Commission for Children and Young People and Child Guardian is a government organisation which promotes and protects the rights, interests and well-being of all Queenslanders under 18. The Project Officer role was created to develop and produce a comprehensive office manual capturing the new key administrative processes for the Commission. Highlights: - Developed and executed a change and communications strategy ensuring the effective launch and implementation of new administrative procedures across the Commission. - Establishing an engagement plan involving workshops with a wide range of internal stakeholders to gather relevant information, provide advice and garner support on developing and capturing optimal administrative processes. - Reviewed and analysed existing procedures and workflow instructions. - Conducted gap analysis to develop best practice in each case. - Developed and maintained accurate project records including registers, reports, briefings and presentations. - Ongoing engagement with six main work groups within the organisation to monitor readiness to change - Co-ordinating, scheduling and delivering change and communication activities, including developing a run sheet of project deliverables.
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Allianz
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Germany
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Financial Services
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700 & Above Employee
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Communications Coordinator
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Jun 2006 - Jun 2007
In the role of Communications Coordinator, I provided support in delivering key components of a long-term campaign to improve internal communications within the national contact centre. Highlights: - Developed and produced a range site specific and national communications projects including a range of poster campaigns and newsletters - Consulted with management team weekly to identify and address communication issues - Developed internal communication strategies to deliver key messages to staff
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Hallis
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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Recruitment Consultant
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May 2005 - Jun 2006
I was recruitment consultant as part of a new team within Hallis tasked with building a temporary office support unit. Highlights: - Built solid relationships with clients in private and public sector, becoming preferred suppliers of temp staff. - Developed sourcing strategies to locate and attract top candidates through job ads and targeted database searches - Facilitated role-plays and administered psychometric testing under regulated assessment conditions to identify quality candidates for long and short term temp assignments.
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Hudson Global
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United States
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Staffing and Recruiting
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700 & Above Employee
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Recruitment Consultant
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Aug 2004 - May 2005
In the role of recruitment consultant, I managed the volume recruitment for regional Westpac branches throughout Queensland and the AAPT contact centre in Brisbane Highlights: - Facilitated competency based assessment centres of 12 candidates at a time to establish their suitability for customer service roles - Lead assessor in administering role-plays and psychometric testing under regulated assessment conditions - Wrote and presented comprehensive candidate summary reports for the client and provided advice on final recruitment decisions
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Education
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2006 - 2008
The University of Queensland
Bachelor of Arts, Communications & Media
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