LOURENMA CRUZ
Brand Representative at Awesome Foods- Claim this Profile
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English -
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Japanese -
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Arabic -
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Filipino -
Topline Score
Bio
Experience
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Awesome Foods
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Brand Representative
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Dec 2019 - Present
Duties and Responsibility: Proper welcoming and greeting of the customer’s Demonstrating the features of a product or service to potential customers. Engaging in meaningful interactions and building good relationships with customers. Answering any questions potential customers might have about a product or service. Recording transactions and stock levels. Contributed to Department Sales Increase to Improve bottom line. Meeting daily targets and submitting sales reports. Show less
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Brand Representative
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Dec 2019 - Present
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Sales Merchandiser
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Apr 2018 - Dec 2019
Duties and Responsibility: Proper welcoming and greeting of the customer’s Assisting the customer's to the highest standard of the company. Give proper demonstration and explanation about the product. Helping the customer’s about their queries. Make sure Merchandise displays are kept clean and in proper order. Update Inventory and made sure In-store stocks were replenished. Contributed to Department Sales Increase to Improve bottom line. Hitting Monthly Sales Quota. Show less
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SALES PROMOTER
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Oct 2017 - Nov 2017
Duties and Responsibility: Ensure proper welcoming and greeting of the customer's Assisting the customer's to the highest standard of the company. Give proper demonstration and explanation about the product. Helping the customer’s about their queries. Arranging stocks or item to be display in the shop. Monitoring and retrieving of the stocks. Ensure customer satisfactions are met. Duties and Responsibility: Ensure proper welcoming and greeting of the customer's Assisting the customer's to the highest standard of the company. Give proper demonstration and explanation about the product. Helping the customer’s about their queries. Arranging stocks or item to be display in the shop. Monitoring and retrieving of the stocks. Ensure customer satisfactions are met.
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Emaar Hospitality Group
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Customer Service Representative
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Jun 2013 - Jun 2017
Duties and Responsibility: Identify and assess customers’ needs to achieve customer satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Ensure fast and excellent customer service Show less
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Pumpkin Patch
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Retail Apparel and Fashion
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100 - 200 Employee
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Retail Store Supervisor cum Store in - Charge
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Jan 2009 - May 2012
Duties and Responsibility: * Ensure proper welcoming and greeting the customers. * Assisting the customer’s to the highest standard of the company. * Supervise staff and arranging their schedule. * Submitting daily sales report to the higher management. * Handling customer problem’s and complains. * Handling cash register. * Ensure that I accept accurate payments. * Helping the customer’s with any queries. * Ensure proper documentations about cash payments, credit cards and returned items. * Arranging the items to be display * Monitoring and retrieving of stocks. * Achieving Monthly Sales Target of the Shop. * Ensure customer satisfactions are met. * Ensure that my outlet or store is always clean. * Ensure fast and excellent customer service April 2006 – Dec. 2008 Sales Executive Show less
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SALES EXECUTIVE
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Apr 2006 - May 2008
Duties and Responsibility: Ensure proper welcoming and greeting the customers. Assisting the customer’s to the highest standard of the company. Handling customer problem’s and complains. Handling cash register. Helping the customer’s with any queries. Arranging the items to be display Monitoring and retrieving of stocks. Ensure that my outlet or store is always clean. Ensure fast and excellent customer service Duties and Responsibility: Ensure proper welcoming and greeting the customers. Assisting the customer’s to the highest standard of the company. Handling customer problem’s and complains. Handling cash register. Helping the customer’s with any queries. Arranging the items to be display Monitoring and retrieving of stocks. Ensure that my outlet or store is always clean. Ensure fast and excellent customer service
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Sales Person/Promoter
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Dec 2005 - Apr 2006
Duties and Responsibility: * Ensure proper welcoming and greeting of the customer’s. * Encourage the customer to buy the products. * Give proper demonstration and explanation of products. * Try to achieve the maximum quota. * Ensure customer satisfactions are met. * Ensure that my outlet or store is always clean. * Submitting daily sales report to the superior. Duties and Responsibility: * Ensure proper welcoming and greeting of the customer’s. * Encourage the customer to buy the products. * Give proper demonstration and explanation of products. * Try to achieve the maximum quota. * Ensure customer satisfactions are met. * Ensure that my outlet or store is always clean. * Submitting daily sales report to the superior.
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Education
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Holy Angel University
Associate's degree Computer Science, Computer Science -
Holy Angel University
Associate, Computer Science