Experience

Barrs Pharmaceutical Industries (Pty) Ltd

• South Africa
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2023 - Present

  Cape Town, Western Cape, South Africa To provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service to all sectors. Lead by example and foster a continual improvement culture.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Advanced Technician

  • Oct 2018 - Apr 2023

  Cape Town Area, South Africa

• Resolution Specialist

  • Oct 2016 - Oct 2018

  Cape Town Area, South Africa Handle customer escalations. ensuring that their experience is still great although resolutions might not be favorable to their situation.

• Digital Specialist

  • Oct 2011 - Oct 2016

  Cape Town Area, South Africa assist customers with all digital inquiries troubleshoot and get a resolution to their problem.



Norwegian Cruise Line

• United States
• Travel Arrangements
• 100 - 200 Employee

• Slot Attendant

  • Feb 2007 - Sep 2010

  usa



Sun International

• South Africa
• Gambling Facilities and Casinos
• 700 & Above Employee

• guest service attendant

  • Jan 2001 - Jan 2007

  Durban Area, South Africa