Lourdes Gomez

Customer Success Manager at Colleen AI
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Contact Information
us****@****om
(386) 825-5501
Location
Plant City, Florida, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Ariel Barlow

I had the pleasure of working with Lourdes in two separate roles at JobGet as both a colleague on the Account Management team and as her manager on the Customer Engagement team. Lourdes consistently demonstrated exceptional customer service and analyst skills, effectively managing clients to deliver successful results on time and within budget. Lourdes' expertise in problem-solving was invaluable, ensuring any issues were quickly addressed and resolved. She has exceptional conflict resolution and problem-solving skills and is able to work well under pressure, even when handling a high volume of calls or chats. Lourdes effectively communicated with stakeholders, keeping campaigns on track and ensuring their success. She is a true asset to any team, and I highly recommend her for any account management or customer service role.

Dan Sapir

I am writing to provide a recommendation for Lourdes Gomez, who recently worked as an analyst for our company, JobGet. Unfortunately, Lourdes' position was eliminated as part of a staff reduction, but I wanted to take this opportunity to acknowledge her contributions during her time with us. As an analyst, Lourdes was responsible for trading across job sites to attract job seekers towards employer jobs and analyze and optimize results. She consistently demonstrated a high level of professionalism, competence, and dedication in her work. Lourdez s' positive attitude and friendly demeanor made her well-liked among her colleagues, and she was a valuable member of our team. Lourdes showed exceptional analytical and problem-solving skills, which allowed her to identify areas for improvement and implement effective solutions. She was always willing to go above and beyond to ensure the success of the projects she was working on. Overall, Lourdes was an outstanding employee, and I have no hesitation in recommending her for any future employment opportunities. She would be an asset to any organization that values hard work, dedication, and positive attitude. Sincerely, Dan Sapir General Manager JobGet

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Aug 2023 - Present

    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Account Manager
      • 2022 - 2023

      Planned campaigns across programmatic platforms, account setup,strategy development, budget and bidding strategy, and targeting.Manage and optimized campaigns across all platforms on a daily basis, including monitoring, tracking, QA, and evaluating campaign performance based on client KPIs and maintaining detailed optimization logs.Analyze data to perform ongoing optimizations to copy/creative, landing pages, and bids.Develop and present insight-rich bi-weekly, monthly, quarterly, and annual reporting.Maintain and grow client relationships to continue partnership with company. Show less

    • Customer Success Specilist
      • 2021 - 2022

  • Dr. Max Rattes Cardiology
    • Plant City, Florida, United States
    • Medical Office Assistant
      • Aug 2012 - May 2014

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