Head of Product Development

• Jul 2022 - Present

Project Manager

• Nov 2020 - Jul 2022

Project Manager

• Feb 2019 - Nov 2020

Handling various projects for over 15 clients in Australia; delivering website creation & software implementation, marketing campaigns and print materials, PPC and SEO initiatives. Coordinating human resources from in-house team to off-shore resources. ● Conduct User Acceptance Testing for all website and software development ● Conduct meetings with clients to coordinate business requirements ● Closeout projects and liaise between customer and designers/developers ● Report and escalate to management as needed ● Manage project plans - delivering on time, within budget, and scope ● Ensure updated and complete project documentation Show less

Junior Project Manager

• Oct 2018 - Feb 2019

Dealt with various marketing automation projects such as 2-way SMS, Email Template Builder and CRM Integrations. ● Conduct regular meetings with ongoing clients to coordinate project ● Closeout projects and liaise between the customer and delivery consultants/developers ● Manage resources - both in-house and on the client-side ● Report and escalate to management as needed ● Create and manage project plans - delivering on time, within budget, and scope ● Ensure updated and complete project documentation Show less

Project Manager and User Acceptance Tester

• Feb 2016 - Jun 2018

Handled projects and end-to-end user testing for large banking software projects such as Base24 ATM (Debit EMV Cards), Payments System (merchant bills payment and money transfer), FORS (money wire transfer via swift) and BizLink (Online and mobile banking app for corporate clients). ● Coordinate with business users and the technical IT team to create business requirements for projects and system enhancements - Conducts detailed business analysis and prepares requirement specifications - Assess the system to provide a solution to address the business requirements ● In charge of User Acceptance Testing (UAT) Environment - Executes UAT testing, end-to-end testing, regression testing - Prepares test plan, test estimates, test completion report and daily progress report - Performs manual testing for web-based applications and backend CICS applications - Track and manage defects and ensures project is on schedule - Performs post UAT training for users, prepares documentation and user training manual ● Provides production issue investigation, coordinates with IT personnel for resolution and with the business ● Planning, organizing, controlling and directing the project activities throughout the system development life cycle to ensure smooth and timely implementation of the project ● Documentation for system enhancements, projects, and other system-related documents Show less

AS400 Developer Analyst

• Mar 2014 - Feb 2016

Developed the backend system for Group Personal Accident & Inland Transit for the Business Pack Insurance. I also developed Travel insurance for QBE Asia Pacific. I was tasked to head the development of the XML printing for Dialogue and XML metadata for OCS document storage and Frontend systems document retrieval. ● Coordinate with the client from across Asia for system development and maintenance ● Analysing business requirements, identifying solutions and developing designs ● Execute program coding within the schedule ● Conduct unit testing and regression testing - Prepares test script, test estimates, test completion report - Performs unit testing for web-based applications and backend CICS applications ● Ensure completeness of build artifacts e.g. technical specification document, proof of testing and others ● Participates in SIT and UAT for Maintenance Requests or Incident Resolutions assigned to the team ● Resolves production issues relating to system development implementation Show less

Cobol Mainframe Developer

• Jun 2011 - Mar 2014

Part of the Mainframe Cobol team that built Elders Farm Insurance Product for QBE Australia. ● Coordinate with users and Australian counterparts for system development and maintenance ● Execute program coding within the schedule ● Conduct unit testing and regression testing - Prepares test script, test estimates, test completion report - Performs unit testing for web-based applications and backend CICS applications ● Ensure completeness of build artifacts e.g. technical specification, proof of testing and others ● Participates in SIT and UAT for Maintenance Requests or Incident Resolutions assigned to the team ● Resolves production issues relating to system development implementation Show less