Lourdes Holloway
Senior Operations Coordinator at (C.A.R.E. Consulting Group) Community Advocacy Research & Evaluation Consulting Group, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Laura J.
Lourdes was a great person to work with. I always felt confident in giving her a new project, developing the new processes, because she would learn what she needed to get the job done. She was self-taught, efficient, and specific in her project planning. She was easy to work with and talk to, always approachable. I very much hope to work with her again someday. She is a benefit to any team. Thanks Laura Likon Program Manager
Chris Buffum
My experience with Lourdes at UpLink was one of maturity, high work ethic, got things done quickly and correctly. A true hands o-n, get it done person.
Laura J.
Lourdes was a great person to work with. I always felt confident in giving her a new project, developing the new processes, because she would learn what she needed to get the job done. She was self-taught, efficient, and specific in her project planning. She was easy to work with and talk to, always approachable. I very much hope to work with her again someday. She is a benefit to any team. Thanks Laura Likon Program Manager
Chris Buffum
My experience with Lourdes at UpLink was one of maturity, high work ethic, got things done quickly and correctly. A true hands o-n, get it done person.
Laura J.
Lourdes was a great person to work with. I always felt confident in giving her a new project, developing the new processes, because she would learn what she needed to get the job done. She was self-taught, efficient, and specific in her project planning. She was easy to work with and talk to, always approachable. I very much hope to work with her again someday. She is a benefit to any team. Thanks Laura Likon Program Manager
Chris Buffum
My experience with Lourdes at UpLink was one of maturity, high work ethic, got things done quickly and correctly. A true hands o-n, get it done person.
Laura J.
Lourdes was a great person to work with. I always felt confident in giving her a new project, developing the new processes, because she would learn what she needed to get the job done. She was self-taught, efficient, and specific in her project planning. She was easy to work with and talk to, always approachable. I very much hope to work with her again someday. She is a benefit to any team. Thanks Laura Likon Program Manager
Chris Buffum
My experience with Lourdes at UpLink was one of maturity, high work ethic, got things done quickly and correctly. A true hands o-n, get it done person.
Credentials
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Setting Up a Database in Excel 2010
Lynda.comAug, 2016- Oct, 2024
Experience
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(C.A.R.E. Consulting Group) Community Advocacy Research & Evaluation Consulting Group, Inc.
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Research Services
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1 - 100 Employee
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Senior Operations Coordinator
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Oct 2023 - Present
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C.A.R.E. Consulting Group, Inc.
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Research Services
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1 - 100 Employee
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Operations Coordinator
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Oct 2023 - Oct 2023
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C.A.R.E. Consultting Group, Inc.
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Research Services
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1 - 100 Employee
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Training Assistant
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Jan 2020 - Oct 2023
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TMF Health Quality Institute
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Executive Operations Support
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Nov 2008 - Jan 2020
Provide senior level and professional support to Quality Improvement Managers and Directors. Plan and schedule corporate detailed level calendars, itineraries, and agendas. Coordinate activities with other executives to ensure timely completion of projects. Oversee a wide variety of functions in support of all director-level projects and information-management processes. Compile and analyze data from monthly reports to prepare staff for monthly healthcare community meetings. Maintain files, databases, records, logs and tracks progress of activities. . Work under limited supervision, with moderate latitude for the use of initiative while maintaining strict confidentiality of all sensitive and proprietary corporate, personnel and research matters and information. Show less
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Administrative Manager
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Nov 2008 - Jul 2019
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Gila Corporation
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Quality Assurance Specialist
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Aug 2007 - Sep 2008
Documented and reported key performance indicators of internal operational staff and processes to executive leadership team. Collaborated with multiple internal organizational departments, Operations, Finance, and IT to develop and achieve project success and improve client relations. As a Quality Assurance Specialist I was a key member of a team who attained the Professional Practices Management System certification (PPMS), from the Association of Credit & Collections Professionals. Similar to an ISO 9000 audit, PPMS is a management/audit system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. Worked with internal and external auditors to enable senior management to address findings, concerns or observations. Drafted audit reports to deliver flawless description of issues identified to management for plans to deliver corrective actions. Developed and monitored website portals for collections department to access external accounts via SharePoint. Show less
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UpLink Corporation
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Golf Courses and Country Clubs
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1 - 100 Employee
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Customer Service Manager
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Jul 2004 - Jun 2006
Directed the efficient operation of delivering exceptional levels of customer service to external customers. Leveraged superior product knowledge and expertise to promote the sale of products, services, and remote downloads. Provided steady guidance and mentoring to technical staff to ensure timely resolution of customer service issues with minimal requests for escalation. Facilitated all technical support, planning and organizing work schedules remotely. Directed the efficient operation of delivering exceptional levels of customer service to external customers. Leveraged superior product knowledge and expertise to promote the sale of products, services, and remote downloads. Provided steady guidance and mentoring to technical staff to ensure timely resolution of customer service issues with minimal requests for escalation. Facilitated all technical support, planning and organizing work schedules remotely.
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Community
