Lourdes Duah
Content Strategy Specialist at Standout Boutique- Claim this Profile
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Bio
Credentials
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Smart Serve Responsible Alcohol Beverage Sales & Service Training Program
The Alcohol and Gaming Commission of OntarioAug, 2019- Sep, 2024 -
Food Handler Training Certificate
Ontario Ministry of Health and Long-Term CareOct, 2018- Sep, 2024
Experience
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Standout Boutique
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Canada
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Retail Luxury Goods and Jewelry
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1 - 100 Employee
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Content Strategy Specialist
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Jul 2023 - Present
Proposing ideas for website improvements, marketing strategies, and social media content Scripting, recording, and editing short form video content for Tiktok and Instagram Designing a customer survey Prioritizing storytelling to improve customer engagement Proposing ideas for website improvements, marketing strategies, and social media content Scripting, recording, and editing short form video content for Tiktok and Instagram Designing a customer survey Prioritizing storytelling to improve customer engagement
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Bamboo Legend
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Canada
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Restaurants
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Server and Front Staff
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Aug 2022 - Present
• Taking orders, serving meals, and answering customers’ questions to provide quality customer service • Taking phone orders and packing takeout orders • Working with kitchen staff to coordinate order times, dine-in service, and accurate packaging • Managing cash • Regularly cleaning eating area • Taking orders, serving meals, and answering customers’ questions to provide quality customer service • Taking phone orders and packing takeout orders • Working with kitchen staff to coordinate order times, dine-in service, and accurate packaging • Managing cash • Regularly cleaning eating area
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June Adaptive ♿
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Retail Apparel and Fashion
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1 - 100 Employee
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Blog Writer and Proofreader
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Mar 2023 - Apr 2023
Researched and wrote blog posts about adaptive fashion, disability, accessibility, caregiving & healthcare Proofread and formatted blog posts before publication Researched and wrote blog posts about adaptive fashion, disability, accessibility, caregiving & healthcare Proofread and formatted blog posts before publication
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University of Toronto Mississauga
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Canada
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Higher Education
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700 & Above Employee
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Editor
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May 2022 - Apr 2023
• Selected to collaborate on creating a university-level Finance and Writing course textbook due to strong performance in the class • Choosing journalistic articles for publication based on quality, relevance, and other factors • Editing articles for readability, grammar, and directness • Selected to collaborate on creating a university-level Finance and Writing course textbook due to strong performance in the class • Choosing journalistic articles for publication based on quality, relevance, and other factors • Editing articles for readability, grammar, and directness
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Cynthia's Chinese Restaurant
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Canada
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Restaurants
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1 - 100 Employee
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Dinner Support Staff
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Jun 2022 - Mar 2023
•Taking phone orders •Packing orders accurately •Transporting food from kitchen to serving areas •Cleaning and resetting tables •Ensuring a full stock of supplies (plates, chopsticks, etc.) is readily available to servers •Taking phone orders •Packing orders accurately •Transporting food from kitchen to serving areas •Cleaning and resetting tables •Ensuring a full stock of supplies (plates, chopsticks, etc.) is readily available to servers
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Laura Canada
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Canada
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Retail
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700 & Above Employee
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Service Coordinator
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Jul 2021 - Oct 2022
• Processing customer purchases, returns, phone requests, and online orders • Supporting Sales Coordinators’ customer service efforts by greeting customers, directing customers to appropriate departments, setting up fitting rooms, locating merchandise, and providing help as needed • Packing/unpacking merchandise deliveries and warehouse shipments • Organizing and tidying clothing displays • Processing customer purchases, returns, phone requests, and online orders • Supporting Sales Coordinators’ customer service efforts by greeting customers, directing customers to appropriate departments, setting up fitting rooms, locating merchandise, and providing help as needed • Packing/unpacking merchandise deliveries and warehouse shipments • Organizing and tidying clothing displays
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Painting Workshop Leader
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Mar 2022 - Mar 2022
• Led a two-hour, beginner-friendly, virtual acrylic painting workshop • Demonstrated and explained a transferrable blending technique for painting clouds in acrylic paint • Answered questions from workshop participants regarding art materials and process • Led a two-hour, beginner-friendly, virtual acrylic painting workshop • Demonstrated and explained a transferrable blending technique for painting clouds in acrylic paint • Answered questions from workshop participants regarding art materials and process
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Revera Inc.
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Canada
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Hospitality
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700 & Above Employee
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Dietary Aide
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Sep 2018 - Nov 2018
• Maintained consistent communication with Personal Support Assistants to serve residents in a timely manner while adhering to individual dietary restrictions • Transported food from kitchen to the serving area safely and quickly • Regularly sanitized workstation, eating area and dishes after dinner services • Maintained consistent communication with Personal Support Assistants to serve residents in a timely manner while adhering to individual dietary restrictions • Transported food from kitchen to the serving area safely and quickly • Regularly sanitized workstation, eating area and dishes after dinner services
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McDonald's
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1 - 100 Employee
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Kitchen Staff
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May 2017 - Oct 2017
• Maintained communication with crew members to serve customers in a timely and accurate manner • Balanced several orders with attention to quality • Regularly sanitized workstation, dishes, and eating area • Maintained communication with crew members to serve customers in a timely and accurate manner • Balanced several orders with attention to quality • Regularly sanitized workstation, dishes, and eating area
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Education
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2019 - 2024
University of Toronto Mississauga
Honours Bachelor of Arts, Art History, Professional Writing, Anthropology -
2019 - 2024
Sheridan College
Advanced Diploma in Art and Art History, Fine and Studio Arts -
2017 - 2017
Employment Ontario
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