Lourdes Ann Santos, MBA
Accounting Assistant at Health and Life Organization, Inc. dba Sacramento Community Clinic- Claim this Profile
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Bio
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Experience
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Health and Life Organization, Inc. dba Sacramento Community Clinic
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Accounting Assistant
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Nov 2018 - Present
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Bank of America
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United States
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Banking
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700 & Above Employee
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Client Service Representative
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Jan 2016 - Oct 2018
Marketed more than 5 credit cards per day resulting in a 50% increase in sales Processed at least 100 transactions per day which led to a 30% increase in customer satisfaction Marketed more than 5 credit cards per day resulting in a 50% increase in sales Processed at least 100 transactions per day which led to a 30% increase in customer satisfaction
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Planters Development Bank
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Banking
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1 - 100 Employee
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Customer Service Supervisor
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Mar 2012 - Sep 2015
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Philippine Veterans Bank
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Banking
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300 - 400 Employee
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Customer Service Representative IV
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Aug 2009 - Aug 2011
Assisted at least 50 clients per day in processing requests which led to 25 % increase in customer satisfaction Opened at least 5 new accounts per day which resulted to 10% increase in the branch’s clients Assisted at least 50 clients per day in processing requests which led to 25 % increase in customer satisfaction Opened at least 5 new accounts per day which resulted to 10% increase in the branch’s clients
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Manila International Airport Authority
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Philippines
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Airlines and Aviation
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200 - 300 Employee
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Executive Assistant
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Jan 2007 - Aug 2009
Performed duties such as scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests. Managed calendars of the site management and provided calendar support to other members of the team. Handled official documents for the Airport Operations Department to be approved by the Terminal Manager Supervised office services and all supportive Performed duties such as scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests. Managed calendars of the site management and provided calendar support to other members of the team. Handled official documents for the Airport Operations Department to be approved by the Terminal Manager Supervised office services and all supportive
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Education
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Tomas Claudio Memorial College
Master's degree, Masteral in Business Administration -
Tomas Claudio Memorial College
Bachelor's degree, Banking and Finance