Environmental Efficiency Sales Associate

• May 2017 - Present

COO for Small Retail - Business Intelligence Lead & Strategic Coordinator

• Jan 2016 - Sep 2016

Control the operation and the supply of 50 retail stores. Responsible for the coordination of Annual Business Plan. Accomplishments include: • Managed a group of 6 people. • Reviewed and modified Point of Sale procedures to maximize operational efficiency. Identified and incorporated best practices and supervised the implementation of changes. Worked in conjunction with Ernst & Young. • Established Master Data processes for each good and product. • Establishment of new PoS solutions (based on Intale PoS) in 50 locations. Show less

Group Customer Service Manager

• Oct 2014 - Aug 2015

Responsible for the call center, Master Data, Customers returns and complaints, sales reporting (Actual vs Budget vs Target) and field sales support (Daily scheduling, Surveys). Accomplishments include: • Managed a group of 8 people. • Consolidated all tasks (in one outbound calling group) in order to successfully sell the American Farm School’s products, leading to an annual €60,000 cost reduction. • Segmented customer base by adjusting call frequency and call content for each segment, to better reflect individualized customer needs. • Establishment of Master Data processes for each outlet. • Established automated processes for strategic routing and rerouting of approximately 50 salespeople (using Telenavis SA and related technology), as part of the overall “go to market” strategy. Show less

Supply Chain Manager - Logistics Division Head

• Feb 2012 - Nov 2012

Managed a team of 71 people through 4 direct subordinates. Responsibilities included: Supply chain management, procurement, management of fresh and frozen warehouses and haulage/transportation. Accomplishments include: • Consolidation of disparate supplier lists and tracking systems, including segmentation of suppliers. • Successfully changed contracts related to sales of scrap product for animal feed, leading to a 10.4% income increase. • Redesign truck routing and assignment system, leading to a fleet cost decrease of 38.6%. • Reorganization of the three main depots into functional units, leading to a 21.8% reduction in worked hours required. • KBI introduction to the warehouse employees. • Redesigned work processes to ensure all tasks were fully supervised and performed within reduced hours. • Rebalanced haulage between internal and external resources to decrease overall haulage expenses. Show less

Customer Service Manager

• Jan 2011 - Jul 2011

Identified as the in-house expert for “Integrated Order Management” and appointed as representative to the Coca-Cola’s “Excellence Across The Board” (EATB) team.

Customer Sevice and Sales Support Manager

• Apr 2005 - Dec 2010

Managed a team of 78 people through 4 direct subordinates: (1) DIS Mgr.; (2) Call Center Mgr.; (3) Indirect Sales Mgr.; and (4) Sales Force Automation Mgr. Accomplishments included: •Successful SAP implementation for streams IOM (Integrated Order Management), FSA (Field Sales Automation), FM (Field Management), BW (Business Warehouse), CDE (Cold Drink Equipment), and IDSS (Indirect Sales Systems) with zero disruptions. •Extensive success in customer policy operations: -Designed and implemented procedures for rebate settlements related to agreements, coupons, volume scales and OTIF (On Time and In Full order delivery), which lead to: (1) a 13.9% increase in sales volume to the wholesalers; (2) a 95% increase in order strike rate (from 23% to 45%); and (3) OTIF indirect order execution up to 85%.-Introduced sales field routing and CDE placement, based on Customer Segmentation.-Created processes to assess and manage credit risk for each customer based on dynamic assessments. -Created a Centralized Sales & Customer Support Dept.-Centralized call center operations, and drove customer satisfaction rate to a measurable 81%. -Created a Master Data Dept. serving up to 40.000 requests per year with a 35% personnel reduction.-Created Sales Force Automation & Ad Hoc Reporting Department. -Achieved 33% OPEX budget reduction in the first 4 years. Created internal systems and rotation systems to allow reallocation of employees to new positions within sub-departments.-Created Operating Route Planning Dept. to support the “Route to Market” company strategy, resulting in average 46% reduction of sales reps traveling time.-Introduced Service Level Agreements to all Centralized Depts.-Created Sales Reporting web portal and transitioned 97% of sales reports to fully automated standardized method.-Designed and rolled out full hardware and software solution to track wholesalers’ fulfillment. Show less

IS Applications Manager, IS Department (Greece)

• Jun 1999 - Apr 2005

Responsible for the analysis, project management and the implementation of applications related to the sales and distribution area. Contributions included:• Managed a team of 8 people.• Participated in Development, Implementation and Training of the Phoenix application (MIS system).• Developed, implemented, and trained employees on the COUPONS Application.• Configured and managed training for the Equipment Control application of BASIS (internal sales and distribution software).• Provided Complete IS and Sales Support Solution to New EΛΧΥΜ company including full order management in a DSD model (Direct Selling and Distribution). • Developed and piloted the roll out of the (Small Drop Outlets) SDO Application (Serving 80,000 Outlets).• Expanded ADISYS (Advance Distribution System) system for supporting Indirect Channel business.• Implemented, supported, and maintained (Discount & Marketing Expenses) software. • Active Member in the Operational Framework Project (Lead by McKenzie). Show less

Sales Administration Supervisor at Athens plant

• Oct 1995 - Dec 1998

Contributions included:• Managed a team of 13 people.• Full Analysis and roll out of the MAKI System (previous MIS).• Organization and execution of the “Every Outlet Survey 1998” (120,000 Outlets).• MapInfo Routing Application Development and Implementation (Rerouting for 320 Sales Reps).• Country ISSCOM (Information Sharing and Standardization Committee) roll out (Master Data Unification project).• Direct Customer Rebates Settlement (900 Customers).

MIS, MARS Specialist, Sales Admin Department (Athens Plant)

• Feb 1992 - Sep 1995

• Implemented, upgraded, and maintained MARS (initial MIS).• Prepared Sales Statistics, Market Surveys and organization of Results.• Managed Athens Plant Credit Control and DME (Discount & Marketing Expenses) settlement.

Sales Merchandiser

• Jun 1990 - Jan 1992