Louis Violetta, PMP
Senior Consultant - Program Manager at Convergence Acceleration Solutions/CAS Group a Wipro Company- Claim this Profile
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Bio
Joseph DeMarco
I have had the pleasure of working with Louis on a number of initiatives at Time Warner Cable and even now at Charter Communications. Throughout every one of these efforts, Louis demonstrated his unique ability to truly lead through change. His industry knowledge, vast operations experience and patience ensured that all of the efforts from the various functional teams came together for a solution that greatly improved the customer experience. I am confident that would would not have realized these results without his guidance.
Tina P.
Louis was the best boss I have had so far. He is a great mentor, and very hands on with out micro managing . He is supportive and guides his team by sharing the knowledge. I would work for him again given the opportunity. His cable knowledge , workflow and analytical skills are second to none. Any company would be lucky to have him as a part of their team.
Joseph DeMarco
I have had the pleasure of working with Louis on a number of initiatives at Time Warner Cable and even now at Charter Communications. Throughout every one of these efforts, Louis demonstrated his unique ability to truly lead through change. His industry knowledge, vast operations experience and patience ensured that all of the efforts from the various functional teams came together for a solution that greatly improved the customer experience. I am confident that would would not have realized these results without his guidance.
Tina P.
Louis was the best boss I have had so far. He is a great mentor, and very hands on with out micro managing . He is supportive and guides his team by sharing the knowledge. I would work for him again given the opportunity. His cable knowledge , workflow and analytical skills are second to none. Any company would be lucky to have him as a part of their team.
Joseph DeMarco
I have had the pleasure of working with Louis on a number of initiatives at Time Warner Cable and even now at Charter Communications. Throughout every one of these efforts, Louis demonstrated his unique ability to truly lead through change. His industry knowledge, vast operations experience and patience ensured that all of the efforts from the various functional teams came together for a solution that greatly improved the customer experience. I am confident that would would not have realized these results without his guidance.
Tina P.
Louis was the best boss I have had so far. He is a great mentor, and very hands on with out micro managing . He is supportive and guides his team by sharing the knowledge. I would work for him again given the opportunity. His cable knowledge , workflow and analytical skills are second to none. Any company would be lucky to have him as a part of their team.
Joseph DeMarco
I have had the pleasure of working with Louis on a number of initiatives at Time Warner Cable and even now at Charter Communications. Throughout every one of these efforts, Louis demonstrated his unique ability to truly lead through change. His industry knowledge, vast operations experience and patience ensured that all of the efforts from the various functional teams came together for a solution that greatly improved the customer experience. I am confident that would would not have realized these results without his guidance.
Tina P.
Louis was the best boss I have had so far. He is a great mentor, and very hands on with out micro managing . He is supportive and guides his team by sharing the knowledge. I would work for him again given the opportunity. His cable knowledge , workflow and analytical skills are second to none. Any company would be lucky to have him as a part of their team.
Credentials
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Project Management Professional (PMP)
Project Management InstituteOct, 2019- Sep, 2024 -
Certified Scrum Product Owner
Scrum AllianceJul, 2015- Sep, 2024 -
Certified ScrumMaster
Scrum AllianceDec, 2014- Sep, 2024 -
Certified SAFe 5 Practitioner
Scaled Agile, Inc.Oct, 2020- Sep, 2024
Experience
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Convergence Acceleration Solutions/CAS Group a Wipro Company
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United States
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Telecommunications
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1 - 100 Employee
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Senior Consultant - Program Manager
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Dec 2017 - Present
Specialties: Project Management • Process Improvement • Business Analysis • Team Building • Collaboration • Customer / Interdepartmental Relationships • User Stories / Business & Functional Requirements • Workflow / Process Documentation • System Integration • Change Management • Agile & Waterfall Methodologies • Salesforce.com • Service Delivery • BSS / OSS Applications • Telecommunications • Information Technology • Product Development Specialties: Project Management • Process Improvement • Business Analysis • Team Building • Collaboration • Customer / Interdepartmental Relationships • User Stories / Business & Functional Requirements • Workflow / Process Documentation • System Integration • Change Management • Agile & Waterfall Methodologies • Salesforce.com • Service Delivery • BSS / OSS Applications • Telecommunications • Information Technology • Product Development
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Spectrum Enterprise
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United States
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Telecommunications
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700 & Above Employee
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Sr. Manager, Business and Applications Analysis
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May 2016 - Sep 2017
Responsible for Enterprise Service Delivery projects. Direct a team of project managers, business analysts and consultants to provide enterprise-wide analysis support for standardization, process engineering and business requirements for commercial initiatives across all products, services and systems related to service delivery. Act as corporate application owner and change management POC for Salesforce CRM and OSS tools. Serve as a liaison between the IT department and the business client.
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Sr. Manager, Business Requirements
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May 2014 - May 2016
Responsible for a team of Business Analysts whose principal job function is to identify, document, and prioritize business requirements and workflow for Commercial Services service delivery programs, projects and system enhancements for OSS & BSS tools, including Salesforce CRM, across the enterprise in accordance with the Commercial Services Plan of Record
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Manager, Commercial Operations Support
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Jul 2010 - May 2014
• Lead standardization efforts in support of commercial service delivery programs for Order Operations, Network Engineering, OSP design, Construction and Field Services related to improving the overall customer experience.• Document business process flows, business/functional requirements within the SDLC process along with methods and procedures, diagrams, job aides, user guides and operational notices• Facilitate working sessions with cross functional business owners and subject matter experts, to assist with the design and development of technical, systems, and operational processes and solutions • Serve as link between CRM and workflow tool developers and tool users coordinating diverse business requirements and expectations• Work closely with Operations staff to ensure successful implementation of standard processes and continual process improvement programs• Maintain knowledge of process activities and changes within assigned content areas. Proactively identify the impact of potential process changes, integrate new initiatives with existing processes, and ensure that all processes are standardized and consistent• Manage ongoing operational support, communication and implementation of Commercial Services processes, system enhancements and support software releases serving as point of contact for the markets • Chair a service delivery sub team as part of the Change Management Committee for the Commercial Services Operation's group managing Salesforce enhancement requests submitted by the various markets, business owners and users. Show less
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Technical Operations Supervisor
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Mar 2008 - Jul 2010
Direct daily operation of voice, video and data installation and repair. Coach and evaluate performance for Communications Technicians. Support organizational and departmental goals to meet financial and operational needs. Direct daily operation of voice, video and data installation and repair. Coach and evaluate performance for Communications Technicians. Support organizational and departmental goals to meet financial and operational needs.
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Cox Communications
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United States
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Telecommunications
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700 & Above Employee
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Network Services Manager
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Jan 2002 - Nov 2007
Managed all aspects of outside plant repair and preventative maintenance for the delivery of video, voice and data services, overseeing a staff of 5 supervisors and 43 technicians, 7 locators and 4 administrators.
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System Operations Center Supervisor
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Sep 2001 - Jan 2002
Oversaw status monitoring of outside plant. Coordinated and documented event resolution with fix agent. Provided communication and post mortem on network events.
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Network Services Supevisor
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Jan 1999 - Sep 2001
Supported daily operation of outside plant maintenance and repair. Coached and evaluated technician performance for 16 techs, 2 leads. Assigned, tracked and ordered vehicles, test equipment, supplies.
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Education
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National-Louis University
BS, Management -
Hagerstown Community College
AA, Accounting and Business
Community
