Experience

Louise M shoes

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Founder and Managing Director

  • Jul 2013 - Present

  My responsibilities include:• The creation and development of Louise M shoes, Australia's premier online destination for corporate style.• Sourcing and selecting styles that are compliant with the Australian Airline industry standards for female cabin crew.• Extensive and current knowledge of the shoe requirements of each individual airline in Australia.• Maintaining fashion trends and latest products by attending European shoe and fashion fairs.• Ensuring excellent quality products are delivered.• Presentations to the airline industry for education and compliance purposes.• All Marketing and Sales activities including social media.• Importing products from Europe.• Developing and retaining genuine supplier relationships.• Customer communication.• On time dispatch of shoe orders with exceptional appearance for a high level of customer experience.• Assisting companies to attain and retain a positive corporate brand, while ensuring efficiency and safety in the workplace.• Assisting individual women to find a shoe that is perfect for their corporate needs incorporating professional style and comfort. Show less

• Louise M Empowerment Podcast Host

  • Jun 2021 - Present

  As Founder of Louise M shoes I realised that I have been striving to empower women through shoes since I started in 2013. I have not used the word ‘empowerment’ until now but have always wanted women to put on a pair of Louise M shoes and be confident to go about their day achieving their goals and dreams. Louise M shoes take you places!There is much discussion about ‘where did your business journey begin’ but I am intrigued to explore before the business journey started. Did these women feel confident as a child and has this helped them succeed in business and life, or have they had to ‘upskill’ so to speak as an adult to become confident and feel empowered?Some of my guests did not receive any source of being valued, heard, confident as a child and, I believe, it has hindered them as an adult. Those that truly believed as a child that they are good enough and could achieve anything, I believe, had a head start in adulthood.The reassuring thing is though that no matter how disempowered you feel as a child it is possible as an adult to become empowered.Through this interview series we meet women from many sectors who have created their own successful business.I ask what their definition of empowerment is, as I believe it is slightly different for each one of us. Together we delve into their childhood for feelings of empowerment and disempowerment, before discovering how they have been able to become more empowered in their adulthood, and how they help others feel empowered through their business.I hope this series will help other women on their empowerment journey. Show less


Corporate Grooming
• United States
• Events Services
• Director

  • May 2016 - Present

Qantas
• Australia
• Airlines and Aviation
• 700 & Above Employee
• Customer Service Agent

  • Mar 2018 - Feb 2022


Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Senior Cabin Crew (Casual)

  • May 2013 - Oct 2013

  Lead a team to ensure on time performance, exceptional customer experience, and compliance of all standard operating procedures, while ensuring the safety of passengers and aircraft. Duties include: • Communication with flight crew. • Delegation of duties to team members. • Maintaining high level of grooming to meet company brand. • Anticipate and deliver customer needs. • Ensure outstanding service delivery. • Write and submit daily duty reports. • Retain updated knowledge of all company procedures. Show less



Skywest Airlines

• United States
• Airlines and Aviation

• Senior Cabin Crew (Full time & Casual)

  • Aug 1996 - May 2013

  In addition to responsibilities listed at Virgin Australia: • Work as a team to exceed customer expectations, safety and compliance. • Online Trainer ensuring new cabin crew members are fully trained to the airline standards and comply with all standard operating procedures including emergency procedures, service and individual customer needs. • OSH representative for cabin crew. • Safety Advice Committee member. • Ground School Assistant. • Interviewer for Ground School Applicants. Show less



Ansett Airlines

• Cabin Crew (Full Time)

  • Nov 2000 - Jan 2002

  My goal was to exceed customer expectations to ensure them the best flying experience they could have. This assisted not only customer loyalty, but pride that I had always done the best that I could do. Responsibilities included: • Delivery of excellent customer service. • Reliable team member and company employee. • Retain company standards and expectations. • Travel extensively to all Australian destinations. • Genuine, honest and hard working team member. • Complete knowledge of company standards. • Respect for management, team members, and customers. Show less