Louise Heffernan
Organisational Development Lead at Far West Local Health District- Claim this Profile
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Experience
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Far West Local Health District
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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Organisational Development Lead
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Jul 2019 - Present
As the Organisational Development Lead, it is my job to work with the Far West Local Health District to achieve our priority of being an employer of choice. I work with our managers and leaders to ensure that our staff feel valued and recognised and have a positive experience whilst working here. I am responsible for developing and implementing meaningful strategies that are focused on growing our workforce and ensuring our organisation has the right people with the right skills in the right place at the right time. I believe that our employees are our most valuable asset. How we develop and support our employees has a direct effect on the level and type of care our patients and consumers experience. Show less
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CatholicCare Wilcannia-Forbes
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Program Manager Family Relationship Services
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Aug 2008 - Jun 2019
• Participated in and contributed to the organisation’s leadership team. • Oversee program contracts; staff recruitment and training; and creating and updating position descriptions. • Developed and implemented Program Logic and Service Plans for each program contract. • Supervised staff locally and offsite with a focus on client work, professional development, program targets and program development. • Monthly program reporting and annual reporting to funding bodies as required per program contract. • Managed program budgets. • Supervised Programs include Men & Family Program- FaRS; Family Dispute Resolution Program; Counselling Service; Regional Assessment Service; and Drought Assistance program. • Provided Counselling/Hypnotherapy sessions. Show less
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Mission Australia
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Australia
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Non-profit Organization Management
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700 & Above Employee
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Team Leader
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Mar 2007 - Oct 2007
• Implemented and Coordinated the Housing Support Assistance Initiative (HASI 2) and the Early Intervention - Brighter Futures Program. • Provided day-to-day support and guidance to Community Service Workers (CSW) regarding client support & service delivery issues. • Assisted in developing and implementing case management policies and procedures and coordinating and integrating the service approach to case management in conjunction with the Service Manager and service team members. • Supervised and supported the CSWs in the implementation, monitoring and review of clients support plans. • Assisted in creating and maintaining a supportive and cooperative team environment. • Attended and actively participate in performance review, supervision, training, staff development activities and relevant meetings. • Provided monthly reports to the Service Manager outlining service delivery/client activity including monthly statistics. Show less
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Adolesent Protective Caseworker
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Nov 2005 - Mar 2007
• Provided quality, timely and effective case management services by responding to and investigating concerns of adolescents at risk. • Represented the rights of young people at the Children's Court and/or supervise children on legal orders granted by the Children's Court. • Established and maintained effective working relationships between and with young people and families and service providers. • Accurately updated and maintained client information, both written and electronic, in accordance with Departmental guidelines and confidentiality principles. Show less
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Shane English School Shanghai
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Education Administration Programs
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1 - 100 Employee
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English Second Language Instructor
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Aug 2004 - Jan 2005
• Provided English lessons to a wide range of age groups and levels to Non-English speaking students. • Teacher duties include lesson planning and implementation; assessing and scaling competency; classroom management; and teamwork. • Provided English lessons to a wide range of age groups and levels to Non-English speaking students. • Teacher duties include lesson planning and implementation; assessing and scaling competency; classroom management; and teamwork.
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Family and Community Services
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Government Administration
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1 - 100 Employee
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Child Protection Caseworker
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Jul 2003 - Jun 2004
• Child risk of harm initial assessment report taking in a call centre environment. • Gathered information relating to the safety and well-being of children and young people to determine the level of risk of harm. • Formulated initial assessments based on the information gained and from any previous child protection involvement. • Consulted and negotiated with the Team Leader to determine an appropriate outcome. • Managed minimal caller waiting time. • Prioritised workload and thinking logically in a high-stress environment. • Provided intensive crisis counselling where necessary. Show less
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Anglicare Victoria
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Australia
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Individual and Family Services
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700 & Above Employee
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Family Worker
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Aug 2000 - Apr 2003
• Competency-Based, Solution Focused Family Work. • Casework practice and management of complex cases/tasks to ensure that resources are packaged to meet the family's goals. • Competency-Based, Solution Focused Family Work. • Casework practice and management of complex cases/tasks to ensure that resources are packaged to meet the family's goals.
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Education
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Australian Institute of Business
Master of Business Administration - MBA -
HETI Higher Education
People Management Skills Program -
Australian Academy of Hypnosis
Clinical Hypnotherapy Diploma, Clinical Hypnotherapy -
St Patricks Institute of Education
Cert IV in Frontline Management -
Health and Harmony Colleges
Advanced Counselling, Diploma -
Revelation Training & Coaching
Neuro-Linguistic Programming, Certified Practitioner & Coach -
Revelation Training & Coaching
Time Line Therapy, Certified Practitioner -
Health and Harmony Colleges
Advanced Stress Management & Consulting, Diploma -
Australian Academy of Hypnosis
Hypnotherapy/Hypnotherapist, Certificate of Practitioner Authentication -
International Kinesiology College
Touch for Health Kinesiology -
Charles Sturt University
Bachelor's degree, Social Science - Social Welfare