Louise Forgan
Account Director at IP Integration- Claim this Profile
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Topline Score
Bio
Ian Groves
It was a pleasure to work with Louise. Her energy drive and enthusiasm in pursuit of achieving excellence on behalf of her customers was exemplary. She has a wealth of knowledge relating to all aspects of contact centre engagement and an easy way with customers that always wins trust and respect.
LinkedIn User
Louise is a brilliant manager, and knows exactly how to simplify and optimise the often complex world of contact centre deployment.
Ian Groves
It was a pleasure to work with Louise. Her energy drive and enthusiasm in pursuit of achieving excellence on behalf of her customers was exemplary. She has a wealth of knowledge relating to all aspects of contact centre engagement and an easy way with customers that always wins trust and respect.
LinkedIn User
Louise is a brilliant manager, and knows exactly how to simplify and optimise the often complex world of contact centre deployment.
Ian Groves
It was a pleasure to work with Louise. Her energy drive and enthusiasm in pursuit of achieving excellence on behalf of her customers was exemplary. She has a wealth of knowledge relating to all aspects of contact centre engagement and an easy way with customers that always wins trust and respect.
LinkedIn User
Louise is a brilliant manager, and knows exactly how to simplify and optimise the often complex world of contact centre deployment.
Ian Groves
It was a pleasure to work with Louise. Her energy drive and enthusiasm in pursuit of achieving excellence on behalf of her customers was exemplary. She has a wealth of knowledge relating to all aspects of contact centre engagement and an easy way with customers that always wins trust and respect.
LinkedIn User
Louise is a brilliant manager, and knows exactly how to simplify and optimise the often complex world of contact centre deployment.
Credentials
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The Five-step Guide to Mastering Your Money
LinkedInFeb, 2023- Nov, 2024 -
Sales Strategies and Approaches in a New World of Selling
LinkedInAug, 2021- Nov, 2024 -
Executive Presence on Video Conference Calls
LinkedInMay, 2021- Nov, 2024 -
Cisco Sales Expert
Cisco Selling Business OutcomesNov, 2015- Nov, 2024
Experience
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Account Director
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Jul 2018 - Present
Transforming business with the use of emerging technologies - Robotic Process Automation, AI, Speech Analytics
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Sales Consultant
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Jul 2017 - Present
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IPI
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Information Technology & Services
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1 - 100 Employee
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Customer Experience : Customer Contact Consultant
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Jul 2017 - Present
In Contact centres for 20+ years working across people, process and technology. Understanding customer issues and delivering customer experience solutions from the IPI portfolio to the UK corporate sector. Specialising in RPA from Blue Prism to give time back to stretched businesses. IPI have a strong customer experience platform to help organisations optimise customer contact in the age of the digital customer. Specialties: Contact Centre optimisation, 360 degree view of the customer, transforming customer engagement, Robotic Process Automation, Speech Analytics ,AI Show less
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PC-1
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United Kingdom
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Software Development
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1 - 100 Employee
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Senior Client Services Manager
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Mar 2015 - Jan 2016
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Commercial Manager
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Nov 2010 - Mar 2015
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Consultant
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Jan 2006 - Nov 2010
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Consultant
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Jan 2003 - Jan 2006
Self employed consultant Self employed consultant
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Avaya
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Director
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1997 - 2002
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Account Director
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1997 - 2002
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Account Manager
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1995 - 1998
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Education
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University of South Wales
Business Studies (Hons)
Community
