Louise Feaheny

Customer Success Engineer at SMTP2GO
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Contact Information
us****@****om
(386) 825-5501
Location
Meco, Community of Madrid, Spain, ES
Languages
  • Spanish Full professional proficiency
  • English Native or bilingual proficiency

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Credentials

  • DMARC Advisor Inbox Expo 2022
    emailexpert
    Jan, 2022
    - Oct, 2024
  • DMARC Advisor Inbox Expo 2022 Delegate
    emailexpert
    Jan, 2022
    - Oct, 2024
  • The Netcore 2021 Inbox Expo
    emailexpert
    Mar, 2021
    - Oct, 2024
  • Building a Small Business Website with WordPress
    LinkedIn
    Sep, 2020
    - Oct, 2024
  • WordPress 5 Essential Training
    LinkedIn
    Aug, 2020
    - Oct, 2024
  • Body Language for Women
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Build Your Own Professional Training: Quick Start Guide
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Connecting with Your Audience Using Video
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Lead Generation: Social Media
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Phone-Based Customer Service
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Writing Under a Deadline
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Banish Your Inner Critic to Unleash Creativity
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Creating Marketing Objectives
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Creative Thinking
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • How to Manage Feeling Overwhelmed
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Learning to Teach Online
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Managing Self-Doubt to Tackle Bigger Challenges
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Start a Business Online
    LinkedIn
    Mar, 2020
    - Oct, 2024
  • Advanced Consumer Behavior
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Creating Your Personal Brand
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Creative Exercises to Spark Original Thinking
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Personal Branding on Social Media
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Sales: Closing Strategies
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Tips for Writing Business Emails
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Winning Back a Lost Customer
    LinkedIn
    Feb, 2020
    - Oct, 2024
  • Content Marketing: Blogs
    LinkedIn
    Jan, 2020
    - Oct, 2024
  • Marketing on Instagram
    LinkedIn
    Jan, 2020
    - Oct, 2024
  • User Experience for Web Design
    LinkedIn
    Jan, 2020
    - Oct, 2024
  • Working with Upset Customers
    LinkedIn
    Jan, 2020
    - Oct, 2024
  • Learning Canva
    LinkedIn
    Dec, 2019
    - Oct, 2024
  • Doghouse Trick Levels - Rookie
    In The Doghouse DTC
    Jan, 2017
    - Oct, 2024
  • The Dog's BFF Award
    The International School for Canine Psychology and Behaviour
    Jun, 2016
    - Oct, 2024
  • Animal Behaviour and Welfare (via Coursera)
    The University of Edinburgh
    Dec, 2015
    - Oct, 2024

Experience

  • SMTP2GO
    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Engineer
      • Mar 2015 - Present

      Assisting clients and potential clients with any questions, technical queries or doubts that they may have about their accounts via live chat, a ticketing system and over the phone. Working remotely and liaising with team members across the world, regardless of different time zones. Writing technical blogs. Working with Zendesk, SnapEngage, Kitterman, SMTP2GO Admin Panels, MX Toolbox. Assisting clients and potential clients with any questions, technical queries or doubts that they may have about their accounts via live chat, a ticketing system and over the phone. Working remotely and liaising with team members across the world, regardless of different time zones. Writing technical blogs. Working with Zendesk, SnapEngage, Kitterman, SMTP2GO Admin Panels, MX Toolbox.

  • Doctor Loulittle Dog Training
    • Dog Trainer
      • Jan 2015 - Present

      www.doctorloulittle.com Working with clients to help them with behavioural or training issues that they may be experiencing with their dogs, allowing them to live together without compromise from either side. In my work, the dog is always my #1 priority. Group training classes. Presenting seminars. Volunteering in shelters and pounds (Nuevavida Adopciones, CRA Los Cantiles): walking the dogs, working with fearful dogs, and teaching basic obedience as well as working to improve the dogs' environment and providing enrichment. Adoption team (Nuevavida Adopciones): searching for foster homes and adoptions. Show less

  • Madrid Pet Lovers
    • Founder / Administrator
      • Oct 2014 - Present

      https://www.facebook.com/groups/madridpetlovers/ Founder and Administrator of the Madrid Pet Lovers group on Facebook. Founded in 2014 to become the go-to group for English speaking animal lovers in Madrid. I work with multiple rescues and organisations to find foster homes and adoptions for animals in need. I advise pet owners on everything from adoption to veterinary care, pet-sitters and everything in between. I also organise meet-ups and charity events to raise money for the rescues, like picnics and play-dates, as well as dog training classes and seminars. Show less

  • Moving2Madrid
    • Spain
    • Real Estate
    • 1 - 100 Employee
    • Writer & Community Manager
      • Apr 2015 - Jul 2015

      Writing and editing blog posts for the Moving2Madrid website. Answering email, phone and web queries and assisting clients in moving to Madrid. Managing the Guiripreneur community on Facebook and Meetup. Writing and editing blog posts for the Moving2Madrid website. Answering email, phone and web queries and assisting clients in moving to Madrid. Managing the Guiripreneur community on Facebook and Meetup.

  • Findasense
    • India
    • Content Creator, Copywriter & Community Manager for Lenovo VIBE
      • May 2014 - Mar 2015

      Working closely with the Creative Director, Community Management team and Graphic Designers to create concepts, ideas and content for Lenovo VIBE Social Media Platforms. Creating ideas and concepts for weekly SM calendars. Strategy and campaign planning and implementation on cross-platform networks. Proof reading and editing campaign proposals. Working closely with the Creative Director, Community Management team and Graphic Designers to create concepts, ideas and content for Lenovo VIBE Social Media Platforms. Creating ideas and concepts for weekly SM calendars. Strategy and campaign planning and implementation on cross-platform networks. Proof reading and editing campaign proposals.

  • Comunidad de Madrid
    • Spain
    • Government Administration
    • 700 & Above Employee
    • Auxiliar de Conversación
      • Oct 2013 - Jun 2014

      Classroom language assistant. Speaking in English to various classes of 1st Grade children at CEIP Benito Perez Galdos, Madrid. Helping teachers to plan their classes and providing linguistic support in the classroom. Promoting Irish culture to the schoolchildren. Motivating the children to speak in English. Carrying out conversational tasks. Providing teaching material. Classroom language assistant. Speaking in English to various classes of 1st Grade children at CEIP Benito Perez Galdos, Madrid. Helping teachers to plan their classes and providing linguistic support in the classroom. Promoting Irish culture to the schoolchildren. Motivating the children to speak in English. Carrying out conversational tasks. Providing teaching material.

  • Hydra Social Media
    • Spain
    • Advertising Services
    • Social Media Content Manager
      • Feb 2014 - May 2014

      Creating content for a range of Social Media platforms for various clients, largely focusing in IE University. Database construction and strategy planning. Working through both English and Spanish. Writing blogs. http://www.hydrasocialmedia.com/blog/epic-fails-en-social-media/ Creating content for a range of Social Media platforms for various clients, largely focusing in IE University. Database construction and strategy planning. Working through both English and Spanish. Writing blogs. http://www.hydrasocialmedia.com/blog/epic-fails-en-social-media/

  • Self Employed
    • Real Estate
    • 1 - 100 Employee
    • English Tutor
      • Sep 2011 - May 2014

      Teaching English as a Second Language to a number of students whose ages range from 4-adult and with levels ranging from extremely basic to Business and Interview Preparation for Competent Speakers. Class preparation, tuition, homework assistance, exam preparation. Teaching English as a Second Language to a number of students whose ages range from 4-adult and with levels ranging from extremely basic to Business and Interview Preparation for Competent Speakers. Class preparation, tuition, homework assistance, exam preparation.

  • Gogobot
    • United States
    • Civic and Social Organizations
    • City Correspondent, Madrid
      • Feb 2014 - Apr 2014

      Temporary contract reviewing hotels and locations anonymously across Madrid for locals and prospective visitors to the city. Also preparing City Guides to help make visitors' journeys as pleasant and organised as possible. http://www.gogobot.com/user/labhaoise-ni-fhiachna Temporary contract reviewing hotels and locations anonymously across Madrid for locals and prospective visitors to the city. Also preparing City Guides to help make visitors' journeys as pleasant and organised as possible. http://www.gogobot.com/user/labhaoise-ni-fhiachna

  • Chatter Creators
    • Advertising Services
    • Social Media Creative Writer
      • Jun 2012 - Aug 2013

      Looking after the Social Media outlets for a number of clients including Mr Price, M&M's Ireland, Aware and KHPPU. Graphic design, post construction for Facebook, LinkedIn and Twitter, team management, customer service and relations. Assisting with video production and training interns. In my time working on the Mr Price Facebook page, I managed to increase the number of likes on the page from just over 4,000 to 26,633 in 14 months. Our activity was picked up by Spin1038 and FM104 during our promotion of paddling pools over the summer, which resulted in queues of 100s of people before the stores even opened on the day that they arrived. I was also responsible for implementing campaigns such as "The Biggest Giveaway Ever." While working on the KHPPU Social Media, I promoted the 2013 Gathering reunion for the school and also interviewed Kathryn Thomas for a promotional video- http://www.youtube.com/watch?v=ZUVyv5ZmXKo I held the responsibility for coordinating and implementing the Share a Smile and Are You Aware campaigns for Aware. Hashtag trending on Twitter, including: #shareasmile (Aware) #areyouaware (Aware) #freemms (M&M's Ireland) #mmstastetest (M&M's Ireland) #mmsire (M&M's Ireland) #newflavourmms (M&M's Ireland) All of these trends attracted enormous celebrity interaction as well as thousands of tweets from other users, increasing brand awareness. Part of the original sales team and Social Media team for the Town Buzz Facebook page and both recruited clients and ran the Facebook page for a number of sites including Maynooth, Gorey, Swords, Dún Laoghaire and Leixlip. Part of the team that helped to promote Pikalogo and EaziJam on Facebook and Twitter from the very onset of the projects. My work at Chatter Creators also included writing press releases, database construction, brand development, Facebook traffic growth, increasing in-store footfall, liaising with the clients and celebrities, campaign creation and ideas creation. Show less

  • Studenty.me
    • Media Production
    • Editor, Journalist
      • Jan 2012 - Jul 2013

      Writing for a variety of topics from satire to news. Coordinating and editing the work of a team of Online Journalists and overseeing the Dublin Studenty page. Using SEO, Wordpress, Twitter and Facebook promotion. Samples of my writing can be found at: https://app.box.com/s/f62w3h26aubirezcf4h2 Writing for a variety of topics from satire to news. Coordinating and editing the work of a team of Online Journalists and overseeing the Dublin Studenty page. Using SEO, Wordpress, Twitter and Facebook promotion. Samples of my writing can be found at: https://app.box.com/s/f62w3h26aubirezcf4h2

  • Kairos Communications
    • Belgium
    • Student
      • 2009 - 2013

      Courses including Sound & Video Editing, Documentary and Drama Production, Television and Radio Production. Wrote, directed and produced Joys of Joyce: http://www.youtube.com/watch?v=BUL9rG7iuh4Wrote, directed, produced and presented Beyond the Sleeping Bag for Merchants Quay Ireland (2010): http://www.youtube.com/watch?v=57-7SAPYff0

    • Student of International BA Media Studies
      • 2009 - 2012

      Student of Media Studies. Studied a range of modules including Radio Production & Broadcasting, Television Studio, Documentary Making, Sound and Video Editing.

  • Holistic Health Magazine
    • Journalist
      • Jun 2008 - Jan 2010

      Journalist and proof-reader for a Holistic based magazine. Journalist and proof-reader for a Holistic based magazine.

  • South East Times
    • United States
    • Journalist & Proof Reader
      • Jun 2007 - Jan 2009

      Journalist, proof reader, advertising, customer relations. Journalist, proof reader, advertising, customer relations.

Education

  • NUI Maynooth
    International BA of Media Studies, Media Studies and Spanish
    2009 - 2013
  • CEU San Pablo, Madrid
    Erasmus Year, Liberal Arts and Sciences, General Studies and Humanities
    2011 - 2012
  • Gorey Community School
    Leaving Certificate, 500 points
    2003 - 2009
  • Open College Network
    'Principles of Dog Training and Behaviour', Dog Training
    2017 -
  • The Institute of Modern Dog Training
    Full Membership, Dog Training
    2017 -
  • The Institute of Modern Dog Training
    Principles of Dog Training and Behaviour Level III, Dog Training
    2017 -
  • The School of Canine Science
    The Real Dog Yoga, Dog Training
    2017 -

Community

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