Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• EPR Change Lead

  • Sep 2021 - Present



The Christie NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Service Transformation Manager

  • Apr 2016 - Sep 2021



NHS Wales

• Hospitals and Health Care
• 700 & Above Employee

• NHS Wales Graduate Management Trainee

  • Sep 2014 - Apr 2016



Cardiff Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Nov 2011 - Sep 2014

  Carried out Business Analyst work as part of Cardiff Council's Transformation Programme. Worked primarily on the Housing Management and Venues and Catering projects. This involved using techniques such as Process Mapping, Stakeholder Analysis, the facilitation of workshops and compilation of As Is and To Be documents, and the inputting of processes into MEGA. Experienced in the training, conducting, analysing and report writing of Customer Journey Mapping.

• Programme Support Officer

  • Jul 2011 - Nov 2011

  Initially joined the Transformation team as a Programme Support Officer providing assistance across a range of projects within the Service Redesign Programme. This role involved document management, version control, risk and issue monitoring, preparing highlight reports, and communications planning. Co-ordinated and assisted in the successful running of projects across the Programme.

• PA

  • Mar 2008 - Jul 2011

  Worked as a Personal Assistant for Chief Officers and Corporate Directors across several portfolios within the Council, including Culture, Leisure and Parks, Highways and Waste Management, Traffic and Transport Management, and Economic Development. In these roles, interacted with many customers and organisations at a high level, and developed an overall knowledge of these departments. Liaised with the general public on a daily basis, answering enquiries and solving issues related to the areas of work. Using skills such as diary management and meeting organisation in a busy environment, able to assist in running the Senior Management Offices. Used document management skills in order to develop and maintain a consistent and accessible filing system. Also assisted in larger scale events organisation at this time. Show less



Canolfan Mileniwm Cymru | Wales Millennium Centre

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• Visitor Services Assistant

  • Mar 2008 - Feb 2009

  Customer-facing role at the Wales Millennium Centre. This included the following roles: •Tour Guide – planning and facilitating guided tours for groups of up to 30 people •Ticket Office - taking phone calls and using a specialised computer system (Tessitura) to organise ticket bookings and sales •Receptionist – answering customer queries face to face •Cashier – handling and calculating large amounts of money at major events and shows, managed an excel spreadsheet to calculate the takings for each performance, managing staff including their deployment into various roles and supervising them throughout the evening, monitoring the levels of cash intake for each staff member. Show less