Louise Smith
Human Resources Assurance and Quality Advisor at yourtown- Claim this Profile
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Bio
Experience
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yourtown
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Australia
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Individual and Family Services
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300 - 400 Employee
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Human Resources Assurance and Quality Advisor
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Jun 2022 - Present
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Campbell Page
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Australia
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Non-profit Organizations
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200 - 300 Employee
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Performance Improvement Manager / Program 2IC
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May 2017 - Jun 2022
Performance improvement; strategic planning and development; change management lead; accreditation lead; training design, development and facilitation; operations management; BI analytics; compliance focused; audit specialist. Performance improvement; strategic planning and development; change management lead; accreditation lead; training design, development and facilitation; operations management; BI analytics; compliance focused; audit specialist.
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Workways Australia
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Australia
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Non-profit Organization Management
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100 - 200 Employee
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Area Manager
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Nov 2016 - May 2017
Management of Wollongong ESA Disability Employment Services - DES-DMS and DES-ESS specialising in mental health and psychiatric disability. Management of Wollongong ESA Disability Employment Services - DES-DMS and DES-ESS specialising in mental health and psychiatric disability.
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Site Manager
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Jul 2015 - Aug 2016
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Mission Australia
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Australia
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Non-profit Organization Management
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700 & Above Employee
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ESA Area Manager/Program Manager
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Mar 2014 - Jul 2015
Management of Southern Ranges Employment Services and Skills for Education and Employment program. Staff management and development, caseload management, business development, strategic development, financial management.
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Assessor Team Leader
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Jan 2013 - Mar 2014
Site management, staff management and development, outcome claim tracking, training facilitation, case management, business development, community engagement, liaison with non-vocational providers
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Sales Support Coordinator
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May 2011 - Jan 2013
Job placement and retention, post placement support, employer liaison and support, vacancy management, business development, program auditing, recruitment pre-screening and interviewing, claims processing and management
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Jobseeker Support Coordinator
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Nov 2009 - May 2011
Job search skills and support, financial records management, placement and vacancy management support, job seeker assessment
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The Salvation Army Employment Plus
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Australia
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Staffing and Recruiting
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200 - 300 Employee
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Employment Consultant
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Mar 2004 - Oct 2009
Caseload management, business development, job search training, career development Caseload management, business development, job search training, career development
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Education
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University of New England (AU)
Bachelor of Organisational Leadership, Organizational Leadership -
AFS
Diploma of Management -
Mission Australia
Mental Health First Aid -
Plenty Training
Certificate IV, Training and Assessment -
Illawarra Institute of Technology
Diploma of Marketing Management
Community
