Experience

Telecom, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2023 - Present

  - technical support for college student move in, assisting students and faculty with connecting their devices to the internet - customer service answering questions, setting appointments and getting customer to appropriate representative - technical support for college student move in, assisting students and faculty with connecting their devices to the internet - customer service answering questions, setting appointments and getting customer to appropriate representative



Advent Health(Contracted Through ProStaff Services)

• Dade City, Florida, United States

• IT Training GoLive Technology / Technical Support Specialist

  • Oct 2022 - Dec 2022

  ● Train users on use of the computer. ● Check computers in and out of the computer depot. ● Make sure computers are setup correctly and cleaned. ● Inventory computers ● Train users on use of the computer. ● Check computers in and out of the computer depot. ● Make sure computers are setup correctly and cleaned. ● Inventory computers



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Senior Advisor

  • Mar 2020 - Jan 2022



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Provider Solutions Specialist

  • Jul 2013 - Oct 2021

• Senior Service Desk Analyst

  • Jun 2008 - Jul 2013

  Resolve customer issues over the phone. If unable to fix the issue over the phone, assign a work order to the appropriate team. Help team members with customer issues by sharing knowledge. Create and run Symposium reports. Create an interactive map for Trinity Hospital for computer deployment by Sayers. Assist employees, doctors and office staff with remote connections to the HCA network. Handle first line support and remedial education for doctors and nurses for computerized… Show more Resolve customer issues over the phone. If unable to fix the issue over the phone, assign a work order to the appropriate team. Help team members with customer issues by sharing knowledge. Create and run Symposium reports. Create an interactive map for Trinity Hospital for computer deployment by Sayers. Assist employees, doctors and office staff with remote connections to the HCA network. Handle first line support and remedial education for doctors and nurses for computerized order entry system. Handle outages by collecting appropriate information and notifying correct personnel. Be a mentor and train new Service Desk Analyst. Create knowledge documentation for HCA systems. Advise employees of HIPPA laws and how to adhere to the regulations. Educate users how to use Microsoft Office efficiently.



HCA West Florida Division Shared IT&S Services

• Zone Technical Analyst II

  • Jul 2003 - Jun 2008

  Maintain, configure and fix network equipment. Trouble shoot network connectivity and latency issues. Provision user accounts according to corporate security standards. Configuration and deployment of 120 computers on wheels. Organization and deployment of 60 replacement application computers in 4 days. Organization, configuration, and deployment of 180 new Ascom phones. Maintain, create and move telephones on Nortel phone switch. Training of facility employees in the usage… Show more Maintain, configure and fix network equipment. Trouble shoot network connectivity and latency issues. Provision user accounts according to corporate security standards. Configuration and deployment of 120 computers on wheels. Organization and deployment of 60 replacement application computers in 4 days. Organization, configuration, and deployment of 180 new Ascom phones. Maintain, create and move telephones on Nortel phone switch. Training of facility employees in the usage of a computer, internet, and MS Office Suite. Assisting Physician Support Coordinators at physician offices. Supporting physician offices on and off hospital grounds. Administration of Computers and Networks using, Windows 95, 2000, XP, 2000 server, 2003 server, NT, and Novell. Prioritizing projects and normal break/fix situations. Training of new technicians. Provide after hours on call support for three facilities, resolving 80% of the calls remotely. Intranet site updates. Responsible for the maintenance, repair and software for over 800 computers, 300 printers, and 2000 phones. Show less Maintain, configure and fix network equipment. Trouble shoot network connectivity and latency issues. Provision user accounts according to corporate security standards. Configuration and deployment of 120 computers on wheels. Organization and deployment of 60 replacement application computers in 4 days. Organization, configuration, and deployment of 180 new Ascom phones. Maintain, create and move telephones on Nortel phone switch. Training of facility employees in the usage… Show more Maintain, configure and fix network equipment. Trouble shoot network connectivity and latency issues. Provision user accounts according to corporate security standards. Configuration and deployment of 120 computers on wheels. Organization and deployment of 60 replacement application computers in 4 days. Organization, configuration, and deployment of 180 new Ascom phones. Maintain, create and move telephones on Nortel phone switch. Training of facility employees in the usage of a computer, internet, and MS Office Suite. Assisting Physician Support Coordinators at physician offices. Supporting physician offices on and off hospital grounds. Administration of Computers and Networks using, Windows 95, 2000, XP, 2000 server, 2003 server, NT, and Novell. Prioritizing projects and normal break/fix situations. Training of new technicians. Provide after hours on call support for three facilities, resolving 80% of the calls remotely. Intranet site updates. Responsible for the maintenance, repair and software for over 800 computers, 300 printers, and 2000 phones. Show less



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Commercial and Corporate Support Specialist

  • Jul 2001 - Jul 2003

  Trouble shoot broadband cable connection for a customer base of over 20,000 high dollar commercial accounts. Coordinate cable and network outages ensuring prompt restoration of service for a network of over 250,000 systems. Trained personnel to fulfill the position of Commercial and Corporate Technical Specialist. Making supervisor call backs to customers and answering inbound calls. Identified customers in a maintenance area and provide advanced notice. Trouble shoot DNS, DHCP… Show more Trouble shoot broadband cable connection for a customer base of over 20,000 high dollar commercial accounts. Coordinate cable and network outages ensuring prompt restoration of service for a network of over 250,000 systems. Trained personnel to fulfill the position of Commercial and Corporate Technical Specialist. Making supervisor call backs to customers and answering inbound calls. Identified customers in a maintenance area and provide advanced notice. Trouble shoot DNS, DHCP, and Network problems. Show less Trouble shoot broadband cable connection for a customer base of over 20,000 high dollar commercial accounts. Coordinate cable and network outages ensuring prompt restoration of service for a network of over 250,000 systems. Trained personnel to fulfill the position of Commercial and Corporate Technical Specialist. Making supervisor call backs to customers and answering inbound calls. Identified customers in a maintenance area and provide advanced notice. Trouble shoot DNS, DHCP… Show more Trouble shoot broadband cable connection for a customer base of over 20,000 high dollar commercial accounts. Coordinate cable and network outages ensuring prompt restoration of service for a network of over 250,000 systems. Trained personnel to fulfill the position of Commercial and Corporate Technical Specialist. Making supervisor call backs to customers and answering inbound calls. Identified customers in a maintenance area and provide advanced notice. Trouble shoot DNS, DHCP, and Network problems. Show less