Experience

iAcoustics

• Ireland
• Environmental Services
• 1 - 100 Employee

• Accounts Administrator

  • Jun 2022 - Present



Superior Express Ltd

• Freight and Package Transportation
• 1 - 100 Employee

• payroll and accounts administrator

  • Nov 2017 - Jun 2022



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Customer Service Analyst & Associate coach

  • Sep 2014 - Nov 2017

  Supporting multiple product (QP, MP, Sage 50 and Sage One)Coaching and providing service as TSL (payroll) Proactively provide high quality software solutions to Sage customers through telephone, email and fax. Take ownership & accountability of offering solutions that benefits our customersProvide our customers with the correct solution that solves their query and aim to always exceed customer expectations.Provide problem analysis and resolve customer issues with the aid of available helpdesk tool.Recognise opportunities to ‘add value’ to a customer’s relationship with us and pass on any sales leads to the sales departmentEnsure all calls and emails are logged on Sage database with accurate call comments and appropriate information is provided in escalated calls.Ensure Sage standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.Collaborate with team members on knowledge transfer, policies, procedures and standards.Participate and attend team meetings, discussions and activitiesEscalate non-standard issues appropriately for resolution where necessary.Provide support to general customers and business partners on Sage products.Meet targets set by the management including sales targets.Log issues on R&D tracking system.Handle customer complaints effectively and follow the In-house Process.



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Business on Line Customer Service Agent

  • Jul 2013 - Sep 2014

  Take ownership & accountability of offering solutions that benefits our customersProvide our customers with the correct solution that solves their query and aim to always exceed customer expectations.Guiding customers through making payments and also escalating any payment queries they haveEnsure all calls and emails are logged on the Bank of Ireland database with accurate call comments and appropriate information is provided in escalated calls.Took part of the Setup of a new SEPA team and assisted in training new colleagues on the SEPA changeMeeting monthly targets which include high quality callsLiaising with other Departments within the Company Work of a daily target of 30-60 calls a day



Accounting Technicians Ireland

• Ireland
• Accounting
• 1 - 100 Employee

• Student

  • Sep 2011 - May 2013

  Covered in Year 1- Business Management, Law and Ethics, Financial Accounting,Taxation - Passed all examsCovered in Year 2 - Management Accounting, Advanced Tax 2, Financial Accounting 2,IAS (Quick pay, Sage50, Excel) - Passed all exams apart from Management Accounting Covered in Year 1- Business Management, Law and Ethics, Financial Accounting,Taxation - Passed all examsCovered in Year 2 - Management Accounting, Advanced Tax 2, Financial Accounting 2,IAS (Quick pay, Sage50, Excel) - Passed all exams apart from Management Accounting



Harringtons Bookmakers

• Cashier

  • Apr 2009 - Sep 2011

  Dealing with customers complaintsMeeting and greeting the customersHandling the cash and balancing the till at the end of the nightTaken bets and entering them into Alphabetic systemSettling some bets manuallyGeneral running of the shop Dealing with customers complaintsMeeting and greeting the customersHandling the cash and balancing the till at the end of the nightTaken bets and entering them into Alphabetic systemSettling some bets manuallyGeneral running of the shop



Tom Floods Bookmakers

• Cashier Manager

  • Aug 2005 - Jun 2009

  Promoted to a Management role for maternity leaveHandle customer complaints effectively and follow the In-house process.Dealt with doing roster and arranging Shifts for the shops Recognised potential on increasing the revenue we could take in by in house promotions and a display section of offers and other areas where punters could back onAssisted on full training of new people including manual calculations on bets to ensure a better Customer experienceExceeding Customer expectations by giving them that extra while betting (cakes, bars sandwiches, sweets, tea, coffee and biscuits) Handling the cash and balancing the till at the end of the nightTaken bets and entering them into alphameric system



The Belgard Complex

• Lounge girl, Off License Assistant, Cashier for nightclub, Reception in Snooker Club

  • Oct 2002 - Aug 2005

  Serving customers and dealing with cash, Working in cloakroom, cash desk and promotions in nightclub Stock rotation and stock taking in the office licenceAnswering calls, cleaning the snooker tables Organising league nightsBalancing tills and floats at the end of the night Serving customers and dealing with cash, Working in cloakroom, cash desk and promotions in nightclub Stock rotation and stock taking in the office licenceAnswering calls, cleaning the snooker tables Organising league nightsBalancing tills and floats at the end of the night