Subject Area Manager - Management & Professional Services

• Sep 2021 - Present

Training and Development Manager - Leadership and Management

• Oct 2017 - Sep 2021

I am the Training & Development Manager for all the Leadership and Management Apprenticeship Standards within the college. I have developed the team over the last 2 years to over £2m revenue stream for the college, whilst gaining direct claim status for both level 3 and level 5 ILM qualifications. I am a qualified assessor and IQA plus a Insights Practitioner with distribution status. I work with several large employers nationally and I have developed the team to achieve a 100 percentage pass rate on the new standards. Show less

Training Consultant

• Mar 2017 - Oct 2017

Training Advisor / Assessor for Management Awards

• May 2016 - Mar 2017

UK Sales Manager

• Oct 2014 - Apr 2016

I am the UK Sales Manager for Mobile Mini. I am responsible for the team of Regional Account Managers across the UK. I have depots from Southampton up to Glasgow and my team are responsible for delivering 60% of the total hires for the whole company. My team are responsible for developing and growing a base of existing customers but also finding and generating new business opportunities. I am very keen and enthusiastic person whilst having a passion and a drive for Sales. I work direct to the Sales Director and my role involves me managing and developing my team, through coaching and leadership styles. I am responsible for all recruitment and over the last year the team has grown in size by 20%. As part of my role I have to challenge operational issues and create new ideas and incentives to keep the motivation of a very professional field sales team. I have regular reviews with all senior directors and every month attend Branch managers meetings. Show less

Planning & Design Manager

• Jan 2013 - Oct 2014

Planning & Design Manager for BT Openreach; I had a team of 29 national surveyors. This is a field based team and they live between the South West through to the top of North Wales. We are currently planning and designing the new fibre roll out across the whole of the UK, this involves us working with 44 councils and I run the Hereford and Gloucester Bid value at £66m per annum. As well as running my team and my bid, I am also the lead survey manager for all of the surveyors nationally. This involves me making decisions on a national basis regarding, resource, fleet, budgets and work stream priorities. I am required to coach and develop members of my team to ensure high standards of survey and design and to ensure they always deliver excellent customer satisfaction. I always lead by example in commitment, working practice, standards and attitude, I believing in being a positive role model for the team. I provide leadership and direction to everyone within the team and survey nationally so that individual, team and national objectives are achieved. I provide the management of the performance of my team and the national team, whilst providing them with feedback on their performance. Show less

Sales Manager

• Oct 2007 - Jan 2013

I was a Sales Manager working within BT Global Services, Retail Services and Supply Chain sector. I looked after all Services, Technology, Pharmaceutical, Energy and Services customers. I was responsible for the management of 40 accounts from the desk with a revenue value of £44 million and a new business ICV target of £17m. I was also responsible for the desk based support of a further 74 field led accounts, with a new business target of £40 million. I coached and managed my team to exceed individual and team sales targets, by harnessing and strengthening the individual’s capabilities to enhance productivity. I set and delivered team sales targets and business plans. I had to coach individuals to accurately forecast, identify gaps in pipeline and create actions to deliver. I motivated the team to exceed sales targets through knowledge sharing.I was also involved in a project to increase Customer Satisfaction across the whole of the sales floor by building stronger relationships with other departments. This project involved me being an ambassador for our department and selling our unique strengths of a multi channel sales department throughout BT. Show less

Project Lead

• Apr 2006 - Sep 2007

This role required me to work away from home for long periods of time, so being flexible was a key skill. One of my main roles was to represent BT and be able to conduct conversations relating to the Global sourcing project between BT and Infosys.This required me to have excellent knowledge of the process being outsourced and excellent understanding of all BT's products and services with the added knowledge of all BT's computer systems.As the role was in Pune, India I need to be Polite, courteous, friendly and approachable at all times. I needed to embrace the different culture and respect the differences. Whilst being able to engage with the UK during the transition period.I was required to give coaching to the individuals, managers and the data quality teams. Understanding of learning capabilities and the transition of learning cycles and be able to coach soft skills. During this time, I also had to handle escalations from customers during the transition. Whilst building and maintain strong working relationships across all Sites. Show less