Experience

Back2Work Complete Training

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• ESF Performance Manager

  • Nov 2019 - Present

  Manchester, United Kingdom Manage a team of Distance Learning Assessors to meet contractual KPI's with 9 Prime Funders Respond to Funder contract demands and increase QAR. Produce SMT reports and funder reports for both external and internal reporting.# Conduct Performance Management 121's to ensure quality and KPI's are met monthly. Produce business plans and forecasts. Deliver high quality training to team to ensure compliance, quality and achievement rates and driven.



engage|ats - A Havas People product

• United Kingdom
• IT Services and IT Consulting

• Client Service Director / Business Development Manager

  • Dec 2017 - Nov 2019

  Manchester, United Kingdom engage|ats was launched in 2010 and is part of Havas People (a global, full-service agency focused on internal and external talent communications spanning the entire ‘People Agenda’). • We deliver an effective, intuitive and customisable applicant tracking systems supporting our clients to easily conduct their end-to-end recruitment processes. • We are fully GDPR compliant and we hold ISO27001 & ISO9001 accreditations • Responsible for new business development across all sectors UK and… Show more engage|ats was launched in 2010 and is part of Havas People (a global, full-service agency focused on internal and external talent communications spanning the entire ‘People Agenda’). • We deliver an effective, intuitive and customisable applicant tracking systems supporting our clients to easily conduct their end-to-end recruitment processes. • We are fully GDPR compliant and we hold ISO27001 & ISO9001 accreditations • Responsible for new business development across all sectors UK and internationality • Managing the full sales process from inception to completion, including system demonstrations, whilst creating meaningful business relationships with all clients. Show less



Probation Service

• United Kingdom
• 1 - 100 Employee

• Residential Support Officer

  • Jan 2017 - Nov 2019

  North West A sessional worker within Approved Premises for The National Probation Service. Working with high risk offenders to re integrate into society. Liaise with police, psychologist, social care, job centre, offender managers, to mitigate risk of re offending.



Torus

• United Kingdom
• Non-profit Organization Management
• 200 - 300 Employee

• Complex Needs Co Ordinator

  • May 2017 - Dec 2017

  Warrington, United Kingdom • Triage and co-ordinate front door nominations for complex families. • Visit and assess all families referred into the programme. • Production of reports and MI for management and board members. • Liaise and work with partner agencies and organisations. • Understand and work within housing policy and reform to support struggling tenancies.



GC Employment (Dormant Account)

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• National Careers Service (NCS)- Contact Centre, Digital Service Manager

  • Oct 2015 - Dec 2016

  Manchester, United Kingdom • Produce and implement sales and growth strategy to improve, call wrap time, productivity and compliance. • Design and implement a CRM system to support effective and efficient recording and increase income generation. • Design and implementation of customer feedback systems and reports to develop service offer and improve outcomes. • Produce and delivered processes, procedures and a measurable audit process to ensure compliance in line with contract/industry changes and standards… Show more • Produce and implement sales and growth strategy to improve, call wrap time, productivity and compliance. • Design and implement a CRM system to support effective and efficient recording and increase income generation. • Design and implementation of customer feedback systems and reports to develop service offer and improve outcomes. • Produce and delivered processes, procedures and a measurable audit process to ensure compliance in line with contract/industry changes and standards. • Prepare for Ofsted inspections. • Change management- re design and re structure the team to facilitate differing contract changes/ requirements.

• National Careers Service - Inspiration Service Manager

  • Oct 2015 - Dec 2016

  North West • Strategic work with key stakeholders and partners to market and trade the benefits of enterprise and education, support skills and growth plans and skills gaps locally and nationally. • Recruit a spectrum of employers locally and nationally who meet labour market intelligence. • Actively engage education establishments to access a range of products which help teachers inform their delivery. • Local area plans created and reviewed quarterly to assess progress measures and case… Show more • Strategic work with key stakeholders and partners to market and trade the benefits of enterprise and education, support skills and growth plans and skills gaps locally and nationally. • Recruit a spectrum of employers locally and nationally who meet labour market intelligence. • Actively engage education establishments to access a range of products which help teachers inform their delivery. • Local area plans created and reviewed quarterly to assess progress measures and case studies evidencing impact measures • Alignment with other emerging competing agendas to avoid duplication of efforts and demonstrate added value. • Working within strict NCS guidelines we produce consistent and harmonised marketing materials differentiated for target audience. • Lead contract area meetings to ensure consistency of approach and the aims and objectives were transparent in each area and how this would be achieved was through communication and partnership working, leading to stronger collaborative working moving forward.

• Service Manager of Commercial Employer and Education Services

  • Nov 2011 - Oct 2015

  Manchester, United Kingdom • Implemented and managed commercial employer and education services within the GM and NW area secured a further 120k within 12 months and increased EBS market to 75% of the market within Greater Manchester. • Responsible for 6 teams with varied contracts, which were aligned for effectiveness and efficiency. • Development and management of budgets, business plans and reforecasts reporting on performance to directors. • Account management heads of schools/ colleges/ universities… Show more • Implemented and managed commercial employer and education services within the GM and NW area secured a further 120k within 12 months and increased EBS market to 75% of the market within Greater Manchester. • Responsible for 6 teams with varied contracts, which were aligned for effectiveness and efficiency. • Development and management of budgets, business plans and reforecasts reporting on performance to directors. • Account management heads of schools/ colleges/ universities achieving commercial solutions. • An effective offer contributed to the improvement of the worklessness figures in GM. • Premises management for multiple sites ensuring compliance with legislations such as health and safety, data protection and safeguarding. • Review and amend OTE structures within team dependent upon contracts secured. • Developed an on line package of learning and social media development and use of google analytics.

• Future Jobs Fund ( FJF) – Recruitment Sales and Training Service Manager

  • Jun 2010 - Nov 2011

  Manchester, United Kingdom • Managed a large government funded contract up to the value of £27 million. • Firm recruitment processes was developed to recruit 5239 employees to the contract within an 18 month period, this was achieved with over 2500 on programme at the height of contract. • Produced procedures for all teams, which included compliance and quality standards for contract and improved performance and achievement of contract KPI’s and promoted a self-managing workforce. • Developed a sophisticated… Show more • Managed a large government funded contract up to the value of £27 million. • Firm recruitment processes was developed to recruit 5239 employees to the contract within an 18 month period, this was achieved with over 2500 on programme at the height of contract. • Produced procedures for all teams, which included compliance and quality standards for contract and improved performance and achievement of contract KPI’s and promoted a self-managing workforce. • Developed a sophisticated assessment centre model and recruitment process understanding employment legislation for fixed term contract workers and right to work processes. • Thorough understanding of employment law and contract terms, HR issues and procedures • Lead on numerous investigations and disciplinary hearings both with FJF staff and employees, leading to dismissal in certain cases of both staff and FJF employees. • Maximised the profits made on FJF the contract was working to a loss at the time of my appointment and forecasted to continue, the contract achieved £600K profit over an 18 month period as a result of new working processes.



GREATER MERSEYSIDE CONNEXIONS PARTNERSHIP

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Additional Services and Crosby Team Manager

  • May 2006 - May 2009

  Merseyside • Designed and developed procurement systems for Sefton contracts, due diligence of all providers and businesses before part taking in any legal contract or exchange of any services or payment. • Responsible for 60 members of staff, managing teams to work towards core business targets and individual contractual targets and KPI’s, aligning and mainstreaming working practices. • Chaired and sat on commissioning and procurement groups, School Heads, ECM Thematic Groups, Commissioning Youth… Show more • Designed and developed procurement systems for Sefton contracts, due diligence of all providers and businesses before part taking in any legal contract or exchange of any services or payment. • Responsible for 60 members of staff, managing teams to work towards core business targets and individual contractual targets and KPI’s, aligning and mainstreaming working practices. • Chaired and sat on commissioning and procurement groups, School Heads, ECM Thematic Groups, Commissioning Youth Activities Working Group, Safeguarding Working Group, Anti Social Behaviour Group, Youth Offending Case Reviews.

• Assistant Team Manager and Youth Offending Seconded Manager - Halton Area

  • Jun 2001 - May 2006

  Merseyside • Performance and case load management framework development and introduction and roll out. • Responsible for producing a robust performance framework to ensure staff were accountable for their own work and individual/team performance. • Secondment to the Youth Offending team worked in hostels, prisons, community, care homes and within the office. • Knowledge of offending legislation transition into probation services and working with a breadth of support agencies both compulsory… Show more • Performance and case load management framework development and introduction and roll out. • Responsible for producing a robust performance framework to ensure staff were accountable for their own work and individual/team performance. • Secondment to the Youth Offending team worked in hostels, prisons, community, care homes and within the office. • Knowledge of offending legislation transition into probation services and working with a breadth of support agencies both compulsory and voluntary, understand mutual thresholds, working practice, working to common assessment frameworks.