Experience

Nile | The Strategic Design Co.

• Senior Service Designer

  • Oct 2021 - Present



Snook

• Belgium
• Performing Arts
• 1 - 100 Employee

• Service Designer

  • Feb 2019 - Sep 2021

  During my time at Snook I continued to flex my skills in service design and user research, as well as in project management and coaching. I enjoyed being a key part of projects across government, healthcare, the third sector and the circular economy. During my time at Snook I continued to flex my skills in service design and user research, as well as in project management and coaching. I enjoyed being a key part of projects across government, healthcare, the third sector and the circular economy.



The Glasgow School of Art

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Visiting Lecturer

  • Sep 2019 - Nov 2019

  In its fifth successful year, lead by Ian Grout, I acted as a visiting lecturer for the 3rd year Product Designer students as part of the NHS project. The project involved four clinical settings of Radiology, A&E and Maternity across three Scottish hospitals. I was one of four studio teachers where I tutored two groups with Ian. These mostly took a design critique format where the students would present their work in progress, and I would share feedback and guidance using my background of design in the healthcare sector.



NHS Digital

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Service Designer

  • Jan 2018 - Dec 2018

  As the first permanent service designer based in London, and the sole service designer on my programme, I worked to take the NHS Apps Library from beta to live. I collaborated closely with an Agile team based in Leeds to translate insights into opportunities and to map service blueprints. I helped establish a service design community, spread service design practices, and raise the profile of service design across NHS Digital. As the first permanent service designer based in London, and the sole service designer on my programme, I worked to take the NHS Apps Library from beta to live. I collaborated closely with an Agile team based in Leeds to translate insights into opportunities and to map service blueprints. I helped establish a service design community, spread service design practices, and raise the profile of service design across NHS Digital.



Macmillan Cancer Support

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Innovation Consultant

  • Oct 2015 - Jan 2018

  Working at one of the UK’s leading cancer care charities within their Innovation and Strategic Partnerships team I helped integrate and implement service design practices. This involved breaking down and re-designing the design process in a way that is understandable to non-designers, yet still demonstrates the value this will ultimately bring to people affected by cancer. Working at one of the UK’s leading cancer care charities within their Innovation and Strategic Partnerships team I helped integrate and implement service design practices. This involved breaking down and re-designing the design process in a way that is understandable to non-designers, yet still demonstrates the value this will ultimately bring to people affected by cancer.



Skills Development Scotland

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Experience Design Intern

  • Nov 2013 - Aug 2014

  Working within the public sector as the Service Design Intern in the Service Design & Innovation directorate meant I was immersed in the full design process: from customer research and workshop facilitating, to prototyping, testing, and bringing ideas into reality. I was privileged to work with team members within my directorate and from other departments, as well as engaging with external partners and stakeholders.The projects I worked on ranged from insight gathering and prototyping for new and existing online tools, workshop facilitating and wire-framing for a large overhaul of an existing website, and creating personas and being part of the strategic development for their future services.



Plan Strategic

• United Kingdom
• Business Consulting and Services

• Strategic Design Intern

  • Aug 2013 - Nov 2013

  I had the privilege to be invited to be part of the Plan team for an extremely busy three months, where I helped them across a wide range of areas and projects which followed them from a packed summer. As an intern here my responsibilities included capturing the key information which resulted from qualitative customer interviews, visualising insights, and creating workshop tools while being immersed in the studio environment. I had the privilege to be invited to be part of the Plan team for an extremely busy three months, where I helped them across a wide range of areas and projects which followed them from a packed summer. As an intern here my responsibilities included capturing the key information which resulted from qualitative customer interviews, visualising insights, and creating workshop tools while being immersed in the studio environment.



Merci

• Individual and Family Services

• Copywriter

  • Dec 2012 - Jul 2013

  Working with another designer we helped write and translate material from French to English for Merci's new international website. We wrote anything from reviews, party invitations, blurbs, news and product descriptions. Working with another designer we helped write and translate material from French to English for Merci's new international website. We wrote anything from reviews, party invitations, blurbs, news and product descriptions.



La 27e Region

• France
• Civic and Social Organizations
• 1 - 100 Employee

• Translator

  • Dec 2012 - Feb 2013

  Working in collaboration with two other girls we translated a document for The 27th Region from French to English. We were chosen as this was a design document and we needed a certain design vocabulary which is not always easy to translate directly. Working in collaboration with two other girls we translated a document for The 27th Region from French to English. We were chosen as this was a design document and we needed a certain design vocabulary which is not always easy to translate directly.



Passparout Agenzia Milano

• Exhibition and Events Planner

  • Sep 2011 - Apr 2012

  Following an exhibition and event which was planned as part of the Product Service System Design course in the Politecnico di Milano, the team designed a new exhibition for Salone del Mobile which took place on the night of Friday 20th April.We had the task of finding sponsors, music, and catering, designing the space, organising the projects and the publicity. Following an exhibition and event which was planned as part of the Product Service System Design course in the Politecnico di Milano, the team designed a new exhibition for Salone del Mobile which took place on the night of Friday 20th April.We had the task of finding sponsors, music, and catering, designing the space, organising the projects and the publicity.



Field Lockhart Associates

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Product Design Expert

  • Jul 2011 - Aug 2011

  As part of the Lionheart Challenge I travelled to London, Coventry and Bolton for workshops for high school children between the ages of 14 and 16 for an entrepreneurial challenge.My position as a Product Design Expert was to offer the children advice in the idea generation process, research in the feasibility of their ideas in suggesting what technologies they could use, and help in making their idea come to life using Maxon Cinema 4D computer software. As part of the Lionheart Challenge I travelled to London, Coventry and Bolton for workshops for high school children between the ages of 14 and 16 for an entrepreneurial challenge.My position as a Product Design Expert was to offer the children advice in the idea generation process, research in the feasibility of their ideas in suggesting what technologies they could use, and help in making their idea come to life using Maxon Cinema 4D computer software.



The Mackintosh Lamp Project

• Lighting Designer

  • Dec 2009 - May 2010

  Working in collaboration with a student from James Watt College who had special needs we had to design and create a lighting design in honour of the centenary of The Glasgow School of Art.Each week we met in the Kelvingrove Art Gallery and Museum for workshops where we researched Charles Rennie Mackintosh, experimented with materials, and played with the effects of light and shadow. We exhibited our development work in the Kelvingrove Art Gallery and Museum, and our final works in the Mackintosh Church.I personally designed and distributed the posters for the event and wrote the press release.