Louise Lancaster

Product Manager at Dayinsure
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Bio

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Credentials

  • Scrum Product Owner Certified (SPOC)
    Scrum.org
    Feb, 2023
    - Nov, 2024
  • Scrum Master Certified (SMC)
    Scrum.org
    Jul, 2019
    - Nov, 2024

Experience

  • Dayinsure
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Product Manager
      • May 2019 - Present

    • Business Analyst
      • May 2018 - Present

  • Police Mutual
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Customer Experience Analyst (Contract)
      • Mar 2017 - Jan 2018

  • The Co-operative Bank plc
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Performance/Process Improvement Analyst
      • Aug 2011 - Dec 2016

      Customer Response reviewing and improving the financial regulatory complaint handling process & system design. Involved in the software development life cycle of the complaint handling system to improve the end to end complaint handling process across the whole of the bank. Process mapping and producing user support information to aid the front end users. Recognised for strong stakeholder management and excellent ability to interpret IT requirements into Business Area impacts. Ability to identify and mitigate risks by having a can do attitude and ability to think big picture.

    • MI Manager
      • May 2010 - Aug 2011

  • Britannia Building Society
    • Financial Services
    • 1 - 100 Employee
    • Process Improvement Developer
      • Apr 2005 - May 2010

    • Manager - Lending Services Support
      • Oct 1997 - Apr 2005

    • Manager - Commercial Insurance
      • Apr 1996 - Oct 1997

    • Manager - Personal Insurance Schemes
      • Jun 1994 - Apr 1996

    • Various Roles - Receptionist with promotion to Manager
      • Jan 1991 - Jul 1994

  • RAC
    • United Kingdom
    • Vehicle Repair and Maintenance
    • 700 & Above Employee
    • Insurance Advisor
      • Feb 1986 - Jan 1991

Education

  • Biddulph High School
    1982 - 1985

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