Information Communication Technology Project Manager

• Jul 2022 - Present

Business Intelligence Consultant

• May 2015 - Jul 2022

• Liaising with business users to develop queries and workbooks • Specification of projects, managing timelines and delivering projects in a timely, cost effective manner • ETL of large data sets • Creating and monitoring of all data loads, regular data integrity checks, and reconciliations to SAP ECC and other data sources such as SQL and flat files • Development of dashboards for all levels of users • Documentation of all new processes and projects using both SAP and TOGAF methodologies • Development of sensitive information and the corresponding authorisations on these data sets • Training of super-users and graduates • Use of business analysis experience to develop intuitive reports to drive business value • Experience on end-to-end public sector tendering process • Creation of reports and queries for all aspects of the business Show less

Teacher Department Head

• Mar 2014 - Mar 2015

Head Teacher of the Tsuen Wan branch of Monkey Tree ELC. I was the Point of Contact for Parents and Head Office, I wrote recommendations for students and was active in the planning of curriculum and training of new teachers. • Head Teacher of Tsuen Wan branch, a new franchise opened to students in April 2014 • Curriculum development • Exam preparation such as Trinity and Cambridge English exams • Point of contact for parents • Management of team of 3 teachers • Liaison between Centre Manager and Teachers regarding student development, timetables, planning, teacher development • Point of contact between Head Office and teachers • Centre representative and spokesperson; integral to the intake of new students and the ongoing expansion of the centre • Maintenance of a high standard of all reports, plans, open days, and level of teaching Show less

Business Analyst

• May 2013 - Dec 2013

• Created and maintained Lean Daily Management boards for the EMEA Customer Service team • Development of Regional Trend analysis over pre-defined periods of time • Created detailed Performance analysis of all Customer Services team members for review • Preformed Industry trend analysis on the EMEA region and wider industry to identify any areas of opportunity • Ad hoc reporting to Senior management team using slice and dice of large data sets • Delivery of insightful data to key decision makers in an industry where consumer needs are high priority and timely information is required in an efficient manner Show less

Finance Associate

• May 2012 - Feb 2013

● Managed client inquiries and all vendor complaints ● Project Managed the closure of all outstanding PO’s ● Re-wrote all department documentation and SOPs ● Dealt with month-end documentation and balancing of books ● Co-ordination of weekly Department Meetings ● Project Managed set-up of new Fixed Asset Register ● Experience in Right-First-Time, Operational Excellence and Causal Factor Analysis ● Experience working with Procurement, Planning, Distribution ● Managed client inquiries and all vendor complaints ● Project Managed the closure of all outstanding PO’s ● Re-wrote all department documentation and SOPs ● Dealt with month-end documentation and balancing of books ● Co-ordination of weekly Department Meetings ● Project Managed set-up of new Fixed Asset Register ● Experience in Right-First-Time, Operational Excellence and Causal Factor Analysis ● Experience working with Procurement, Planning, Distribution

Supply Chain

• Jan 2011 - Sep 2011

During my work placement for University, I worked in the Supply Chain department in Amgen Dun Laoghaire (formally Pfizer Ireland Pharmaceuticals). My tasks included: • Clean-up and shut-down of MAPS (AS400 system) • Managed client inquiries and all vendor complaints • Created a database for client contact details • Re-wrote all department documentation • Developed an Android Application which won a Dublin Innovation Award • Dealt with month-end documentation and balancing of books • Co-ordination of weekly Department Meetings Show less

Receptionist and Salon Co-Ordinator

• Jan 2007 - Jan 2011

Responsibilities: • Dealing with customers on a daily basis • Arranging consultations and managing phones • Develop and maintain customer Database • Managing clients for therapists and petty cash • Managing sun beds and spray-tan department of the salon Responsibilities: • Dealing with customers on a daily basis • Arranging consultations and managing phones • Develop and maintain customer Database • Managing clients for therapists and petty cash • Managing sun beds and spray-tan department of the salon

Transition Year Student

• 2006 - 2006