Senior Product Manager

• Jan 2023 - Present

- Responsible for defining and managing the core platform product roadmap, from the conversion of business goals into development-ready scope through to release and adoption of new features & improvements.- Plan and facilitate workshops with key stakeholders and clients to understand customer use cases and end-user requirements as well as business drive in order to determine the solution approach.- Conduct market / competitor research and data analysis to guide the product vision.- Create prototypes and write detailed user stories to support development.- Work closely with the Head of Product and Engineering Lead at a strategic level to identify organisational goals and opportunities to increase profitability.- Lead and motivate the development team to deliver feature improvements and MVP solutions at speed within a regular Agile cadence.- Organise and oversee the regular release of new versions & feature updates to clients within a complex technical framework, managing the QA/UAT process through to coordinating the live product launch.- Retain in-depth product knowledge and expertise in order to support client workshops, communicate effectively with 3rd party suppliers and technical partners, and demonstrate the platform to key prospects.- Provide support to the wider team and business, advocating product processes and methodologies, mentoring more junior team members, and contributing to company culture. Show less

Product Owner

• Jan 2022 - Dec 2022

Senior Delivery Manager

• Jul 2020 - Dec 2021

- Responsible for the management of the platform for several high-profile retail clients, which involved overseeing the scoping, development and delivery of new features and customisations, in accordance with project plans, costs & client expectations.- Created and managed all production schedules, milestones, estimates and projections for proposals & assigned projects, as well as managing budgets and preparing delivery reports for key stakeholders.- Adhered to an Agile framework when leading the team to deliver outputs in sprints, ensuring swift identification of risks & change requests with a key focus on problem-solving. Show less

Senior Project Manager

• Mar 2018 - Jul 2020

- Responsible for the delivery of a diverse range of digital projects in a Waterfall model, from pitch stage through to production, across website, app, brand, video, strategy & ad campaigns.- Client-facing role in a fast-paced environment, working closely with strategists, UX / UI designers, off-shore developers and 3rd parties to understand all aspects of a project to ensure they are carried out to a high standard whilst adhering to deadlines.- Creation and management of scopes and budgets, monitoring risks / dependencies whilst providing solutions to key stakeholders across multiple accounts.- Line-managed more junior PMs and was involved in the hiring process of new team members. Show less

Mid-Weight Project Manager

• Oct 2016 - Feb 2018

Junior Project Manager

• Jul 2014 - Sep 2016

Assistant to the Managing Director

• Jun 2010 - Jun 2014

- Supporting the team looking after multiple high-profile music artists by liaising with industry contacts including promoters, agents, labels and publishers, to ensure tours, new releases and other projects were carried out smoothly and efficiently. - Social media manager across multiple accounts, involving copywriting and content creation. - Management of various financial aspects including budgeting, invoicing, setup of royalties and grant propositions. - Studio manager running the day-to-day of the office and acting as EA to the managing director. Show less

Assistant

• Jun 2013 - Feb 2014

Responsible for the organisation and running of nationwide auditions for new talent, arranging studio sessions, and maintaining social media platforms for various artists. Responsible for the organisation and running of nationwide auditions for new talent, arranging studio sessions, and maintaining social media platforms for various artists.

Software Support Technician

• Jan 2010 - May 2010

- Providing customer service to clients and expert advice on the software. - Creating detailed support documentation and training guides. - Providing customer service to clients and expert advice on the software. - Creating detailed support documentation and training guides.