Experience

McAlister's Deli

• United States
• Restaurants
• 500 - 600 Employee

• General Manager

  • Nov 2015 - Present

  Responsible for all aspects of running the store. Controlling sales and labour, increasing catering sales and contacts, hiring and training of employees. Responsible for all aspects of running the store. Controlling sales and labour, increasing catering sales and contacts, hiring and training of employees.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Department Manager

  • Nov 2014 - Nov 2015

  Overseeing a team of 21 employees ensuring the highest level of customer service is offered to all customers whether they are purchasing or returning an item. Handling all cash throughout the store, opening and closing all registers. Counting and balancing all monies and making daily deposits. Administrative responsibilities included the recording and delivery of continued training of all front end employees. Overseeing a team of 21 employees ensuring the highest level of customer service is offered to all customers whether they are purchasing or returning an item. Handling all cash throughout the store, opening and closing all registers. Counting and balancing all monies and making daily deposits. Administrative responsibilities included the recording and delivery of continued training of all front end employees.



Einstein Noah Restaurant Group, Inc.

• United States
• Restaurants
• 300 - 400 Employee

• General Manager

  • Jan 2009 - Nov 2014

  I first started at Einstein’s as an Assistant Manager in January 2009 and was promoted to General Manager in 2010. My responsibilities included the full range of store functionality including opening and closing the store, hiring and training staff, ordering stock and weekly inventory, tracking sales, labor, food cost and reporting weekly P&Ls. Ensuring the highest level of customer service is achieved through providing quality products and a friendly service which makes customer feel welcome and wanting to return.



Aramark Refreshments

• Food and Beverage Services
• 700 & Above Employee

• Catering Manager

  • Mar 2003 - Dec 2008

  I was first employed by the Salvation Army as the kitchen supervisor, I was responsible for creating and costing menus, preparing and cooking breakfast and dinner for 80 residents. During my employment with the Salvation Army, ARAMARK was hired by all units to take on the responsibility of housekeeping and catering, this is when I was promoted to the facilities manage. At this point I became fully responsible for the administration and day to day operation of the catering unit. During my employment with ARAMARK in 2007 I was offered a position working at the Crown Court, my responsibilities included creating and costing menus, organizing hospitality events, processing invoices and billing, audits, payroll and daily banking. I was also heavily involved in the opening and running of the new catering facility in the brand new Crown Court which was opened during my employment. It was in this facility I had the great honour of helping to organise and serve lunch for Her Majesty the Queen when she officially opened the new Court.