Experience

Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Catalyst Coaching Corner - Player

  • Mar 2023 - Present

  Excited to be participating in Catalyst Software's 3-month Coaching Corner program that pairs experienced Customer Success & post-sales leaders with CSM professionals for 1:1 mentorship. As a player, I’m privileged to connect with a coach who provides mentorship and leadership to help me work on my goals, and skills to level up in the Customer Success world. Focused on: Renewals, customer lifecycle and fostering positive experiences, and customer success processes Excited to be participating in Catalyst Software's 3-month Coaching Corner program that pairs experienced Customer Success & post-sales leaders with CSM professionals for 1:1 mentorship. As a player, I’m privileged to connect with a coach who provides mentorship and leadership to help me work on my goals, and skills to level up in the Customer Success world. Focused on: Renewals, customer lifecycle and fostering positive experiences, and customer success processes



Proposify

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Representative

  • Jun 2022 - Present



Talent Stacker | Salesforce Career Development Program

• United States
• E-Learning Providers
• 700 & Above Employee

• Salesforce Professional

  • Jan 2022 - Dec 2022

  • Member of the TalentStacker Professional Development Program. • Team of Individuals Learning/Understanding/Exploring best practices around Salesforce and the broader Salesforce ecosystem. • Participate in Live Workshops surrounding key Salesforce Professional Topics in order to become a high quality Salesforce Professional and Employee. • Salesforce Study Programs for Certification and Certification Prep. • Professional Development Topics such as Business Requirement Gathering, Solutioning and Best Practice for Implementations. Show less



Cornerstone Community Association

• Resource Advocate

  • Dec 2017 - Dec 2021

  • Provide one-to-one case management guests, and residents of the Shelter with a focus on housing relations• Coordinate and execute all case management and planning for the Vulnerable Motel Program • Implement and organize three separate Point In Time counts in collaboration with local community development agencies and federal funding stakeholders• Complete monthly and quarterly statistical reports by deadlines in a timely manner• Responsible for a funded program which provides funds for incidentals for clients in the shelter and through other programs• Responsible for the provision of crisis services, safety, security, support work, advocating and case management of other program clients • Conducted individual assessment and action plans regarding client’s incomes, housing, and wellbeing• Maintain confidential client files, created individualized action plans, and prepare daily log reports as part of good case management Show less

• Community Service Partner

  • Dec 2015 - Dec 2021

  • Provide one-to-one counseling of all clients, guests, and residents of the Shelter, CRF and Transitional housing and support programs• Responsible for the provision of crisis services, safety, security, support work, advocating and case management of shelter clients • Conducted individual assessment and action plans regarding client’s incomes, housing, and wellbeing• Maintain client files, created individualized action plans, and prepare daily log reports as part of good case management • Follow daily protocol in regards to Community Residential Facility program in co-ordinance with Corrections Canada Show less



Hawk Residential Care and Treatment Homes Inc

• Child and Youth Worker

  • Sep 2014 - Feb 2017

  • Provided direct and on-going therapeutic supervision and care to multiple residents • Worked extensively in case management with more than one resident at a time • Behavior management of residents through role modeling, positive reinforcement, utilizing therapeutic relationship and education • Group work and individualized plans of care • Provided direct and on-going therapeutic supervision and care to multiple residents • Worked extensively in case management with more than one resident at a time • Behavior management of residents through role modeling, positive reinforcement, utilizing therapeutic relationship and education • Group work and individualized plans of care



A Place Called Home

• Client Support Worker

  • May 2015 - Apr 2016



IE Weldon Secondary School

• Student Success Intern

  • Jan 2015 - Sep 2015