Experience

Sportscraft

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Mar 2021 - Present



GAZMAN

• Australia
• Retail
• 1 - 100 Employee

• Store Manager

  • Apr 2018 - Mar 2021



The Kitchen Group

• Sydney, Australia

• Retail Manager

  • Oct 2016 - Apr 2018



Williams-Sonoma

• Chatswood Chase, Australia

• Store Manager

  • Sep 2014 - Apr 2016



Pottery Barn

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2014 - Sep 2014



Williams-Sonoma Australia

• Bondi Junction

• ASM

  • Mar 2014 - Jul 2014



Gazman

• Various

• Sales Associate

  • Jun 2012 - Mar 2014

  Casual Sales Associate reporting to the Store Manager. Assisted with the day to day in stores Customer Service, Visual Merchandising to guidelines. Participated in financial stocktakes. Casual Sales Associate reporting to the Store Manager. Assisted with the day to day in stores Customer Service, Visual Merchandising to guidelines. Participated in financial stocktakes.



Revlon

• Personal Care Product Manufacturing
• 700 & Above Employee

• Account Development Manager ( Department Stores/ Myer and David Jones)

  • Apr 2011 - May 2012

  Reported directly to the National Sales Manager Aligned to Department Store Channel, looking after the 32 Myer and David Jones businesses in NSW Responsible for maximizing sales and visualization of the Revlon brand in NSW Maintaining and growing store relationships with Counter Mnanagers, Beauty Advisors and Store Management at all levels. Execution of all Revlon Events both National and store driven overlay events Monitoring and enhancing Revlon grooming standards in all stores. Ensure that all Makeup Counters are merchandised and in good order in line with Revlon international standards and Myer and David Jones Visual merchandising standards. Focus on ensuring that all stock levels, both ASR and new lines are on display in store and are well maintained. Ongoing training with the assistance of the Promotions and Training team with a focus on makeup training and new product information to assist the team with sales and selling skills Staff engagement, retention and recruitment as a minimum Monitoring and enhancing Revlon grooming standards in all stores to keep consistency Effective rostering for all National Events,much as Gift with Purchase and Major Catalongue Events Increasing the Revlon presence within both David Jones and Myer with an emphasis on a " complete Revlon experience" to enhance sales and service to keep hours on the counter in all businesses Present seasonal strategy to Store Management Conduct meaningful conversations and effective action plans with all Counter staff to increase sales and work to execution of seasonal business plans Work to paperwork deadlines as a minimum Monthly itinerary to ensure all business are touched in a regular cycle of either weekly, fortnightly and monthly visits. Highlights include opening the first Revlon Nail Bar in the world, in Myer Sydney City and the launch of a " Service Menu" pilot program in 7 stores to assist with differentiation of Department Store Channel. Show less



Seed Heritage

• Mosman NSW

• Store Manager

  • Sep 2010 - Apr 2011

  Managed a small team of 6, including an Assistant Manager. Reported to the Regional Manager. Responsible for the stores day to day running, effective rostering, visual merchandise standards and cash handling. Strong Customer Service focus and customer retention and loyalty. Actively recruited new team members and coached new and existing team members in selling skills and product knowledge to assist with effective selling. Conducted annual stocktake Managed a small team of 6, including an Assistant Manager. Reported to the Regional Manager. Responsible for the stores day to day running, effective rostering, visual merchandise standards and cash handling. Strong Customer Service focus and customer retention and loyalty. Actively recruited new team members and coached new and existing team members in selling skills and product knowledge to assist with effective selling. Conducted annual stocktake



David Jones

• Australia
• Retail
• 700 & Above Employee

• Beauty Sales Manager

  • Mar 2009 - Aug 2010

  Responsible for continuously reviewing sales performance and taking action to maximise opportunities and mitigate risksResponsible for ensuring visual merchandising standards are consistent with company policy, support marketing calendar and incremental Beauty events. Provide feedback to buying colleagues to maximise sales opportunities and mitigate risksProvide productivity targets to all sales staff and ensure results are measured and tracked and appropriate feedback givenAchieve, or better budgeted departments salary to sales rateManage stock inventory to maximise sales and minimise stock loss, completes stocktakes in accordance with company standardsPerformance management of individual teams Show less

• Merchandise Manager ( Deputy Store Manager)

  • Aug 2008 - Mar 2009

  Responsible for driving sales and performance for Cosmetics, Women's Accessories and general merchandise in the flagship store. The Cosmetics floor in Elizabeth Street is David Jones highest single revenue department and critical to the overall success of the Region. Act as second in charge (Duty) Manager for storeEffectively manage and monitor departments sales budget Work with Store Manager and Sales Managers on tactical plans in order to identify sales opportunities and mitigate risks to the business.Work with Sales Managers and Visual Merchandising Manager to support the Marketing calendar by ensuring the timely set up of events, advertising and promotionsWork with Sales Managers and Buying office to ensure all company directives and merchandise strategies are actioned.Responsible for Inventory management, stock loss, stock management (including stocktakes)Manage four Sales Manager, eight Sales Supervisors and up to 250 Sales Staff. Work through managers to ensure staff are engaged and performing.Performance Management of direct reports (performance reviews, counselling and coaching) to ensure they meet their KPI's Show less

• Beauty Sales Manager

  • Feb 2007 - Aug 2008

  Responsible for continuously reviewing sales performance and taking action to maximise opportunities and mitigate risksResponsible for ensuring visual merchandising standards are consistent with company policy, support marketing calendar and incremental Beauty events. Provide feedback to buying colleagues to maximise sales opportunities and mitigate risksProvide productivity targets to all sales staff and ensure results are measured and tracked and appropriate feedback givenAchieve, or better budgeted departments salary to sales rateManage stock inventory to maximise sales and minimise stock loss, completes stocktakes in accordance with company standardsPerformance management of individual teams Show less



Myer Limited

• Sydney City

• Customer Service and Selling Manager

  • Feb 2003 - Dec 2005

  Successfully led a large Women's Fashion, Intimate Apparel and General Merchandise team to achieve significant financial results. Intimate Apparel was consistently featured in the Store's Top 10 businesses for growth on the previous year's results. BIB was the Number 1 business in the Nation. Both the Intimate Apparel and BIB businesses together achieved a 15% growth on 2005 results. Increased the Gapbuster (Mystery Shopping Program) results, from, in the low 60 percentile band to achieve over the 80% Benchmark. Conducted annual financial Stocktakes and improved Shrinkage results, in Women's Fashion and Intimate Apparel. Became an active member of the Store's Shrinkage Action Committee. Developed key team members to take on more senior roles in order to help the department to achieve financial and operational goals. Provided on-going coaching, development and performance management to Service and Selling Team members. Merchandised product and set up successful annual Sale events. Made significant relationships with the National Buying Office and with Suppliers. Led "Peak Trader" interviews annually. Led the Team Leader selection process for the Store in 2006. Led the Employee Climate Survey for the Store in 2006. Managed Compliance points and Safety as a minimum. Show less



Cue Clothing Company

• Flagship Store Manager/Cluster Manager

  • Jan 2001 - Jan 2003

  Responsible for overseeing and managing stores day-to-day. Opened 4 Concession businesses within Myer across Sydney and took an active role in recruitment, training and store set up. Coached and developed the store management and the team in customer service skills to maximize store financial and operational goals. Worked to daily, weekly and monthly targets and communicated these to the team to increase store's profitability. Merchandised for results and conducted weekly Stocktakes to manage inventory and minimize shrinkage. Planned and executed successful sale and VIP events within all stores. Show less



Polo Ralph Lauren

• Store Manager

  • Jan 2000 - Jan 2001

  Reported to the National Retail Manager and State ManagerManaged a team that included a 2IC, 3 full time team members and 13 casual staff. Merchandised both Women's and Men's weekly to assist in the achievement of weekly, monthly and yearly sales budgets.On-going training within the store environment for all team members to assist with improved customer service skills and daily tasks to increase store's performance.Managed merchandise, controlled stock and conducted annual stocktakes.Achieved a 3% increase on budget for year ending 2001.Created a loyal client base. Show less

• Store Manager

  • Jan 1999 - Jan 2000

  Managed 2 full-time staff members and 3 casual staff.Increased the profitability of the store by focusing on customer relations and loyalty. Took an active role in ensuring that the product available in the store was suitable for the demographic area.



David Jones Limited

• Sales Supervisor

  • Jan 1996 - Jan 1999

  Worked as a Sales Supervisor of Menswear and Hard Goods in both the Chatswood and Market Street Sydney Stores. Managed up to 60 staff to ensure that they were meeting David Jones customer service standards. Oversaw the maintenance of floor and product layout. Monitored and was active in ordering Basic Stock, across all product areas. Liaised with the National Buying Office and Suppliers, including Men's Fragrance and Cosmetic Representatives to plan and implement weekly Fragrance events and promotional launches. Nominated and accepted on to the David Jones Management Development Program in 1997. Developed problem solving skills with regards to Suppliers, customer deliveries, faulty stock and internal warehouse issues. Show less