Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Receptionist

  • Oct 2021 - Present

  Schedule and confirm appointments through online booking system to ensure seamless patient satisfaction. Manage phone calls and route incoming calls to respective staff for seamless client interactions. Deliver valuable support across multiple departments and clinics by managing vaccines and stock requirements. Organise and maintain fully stocked and orderly clinical rooms to facilitate clinic operations. Safeguard sensitive data and uphold patient confidentiality protocols to ensure compliance with data protection regulations. Show less



Mission Care

• Hospitals and Health Care
• 1 - 100 Employee

• Resident Care Assistant

  • Jul 2020 - Oct 2021

  Acted as a liaison between on-hand nurses and residents family members by providing regular updates on the residents' condition both through phone and in-person interactions. Offered compassionate personal care to residents with diverse physical abilities to ensure their well-being and comfort. Maintained a safe and secure environment by promptly removing hazardous objects and cleaning up spillages in the surrounding areas. Acted as a liaison between on-hand nurses and residents family members by providing regular updates on the residents' condition both through phone and in-person interactions. Offered compassionate personal care to residents with diverse physical abilities to ensure their well-being and comfort. Maintained a safe and secure environment by promptly removing hazardous objects and cleaning up spillages in the surrounding areas.



RIU Hotels & Resorts

• Spain
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Sep 2017 - Jan 2018

  Provided valuable training to new staff to ensure a smooth integration into the team and their roles. Assumed the responsibility as Fire Warden and conducted weekly and monthly training sessions to empower team members with fire safety knowledge and skills. Coordinated and safeguarded the privacy of VIP guests, as well as promptly addressed and fulfilled any specialised request with utmost discretion. Assisted the both junior and senior staff members to foster a productive work environment.

• Front Desk Receptionist

  • Sep 2016 - Sep 2017

  Acted as the primary point of contact for incoming and outgoing visitors to ensure a smooth and pleasant experience. Maintained a clean and well-stocked environment for guests to enhance satisfaction level. Participated in daily staff meetings to ensure seamless transfer of accurate information.