Director, Planning & Merchant Operations

• ene. de 2020 - - actualidad

Senior Manager, Planning & Merchant Operations

• mar. de 2018 - ene. de 2020

Senior Planner

• mar. de 2016 - feb. de 2018

Independently manage forecasting and inventory management for internally developed products as well as the company's largest sku category. Responsible for maintenance of forecasting software (SPI Buyer Direct), analyzing breakdown of company forecasts for use within Purchasing Department, tracking sales progress against forecasts and making macro adjustments as needed. Responsible for mentoring and providing guidance to inventory planners. Additionally named as company Product Manager for Vendor Experience, with responsibility for maintaining and improving vendor tools, tracking engagement, and identifying opportunities for future development.

Inventory Planner

• ago. de 2014 - mar. de 2016

Primarily responsible for forecasting and inventory management of products making up 40% of company's overall annual revenue, including internally developed products. Responsible for maximizing fill rate and inventory turn while minimizing risk. Additionally responsible for maintenance and process improvements on forecasting software (SPI Buyer Direct) and special projects as needed, including development of proprietary vendor portal.Key Accomplishments:• Project Owner for development of proprietary vendor portal which gained 90% adoption within 3 months of initial launch• Developed process improvements and led development of internal software leading to 50% reduction in departmental seasonal staffing needs• Earned promotion to Senior Planner based on accomplishments and performance metrics

Director of Operations

• jul. de 2011 - ago. de 2014

Managed day-to-day operations, consumer sales, marketing initivatives, social media outreach,human resources and revenue management for small travel solutions business. Held responsibility for sales tracking and reporting, management of full-time operations staff, all human resourcesfunctions, creation and and execution of marketing strategy, website and web presencemanagement and development, and business development projects. Analyzed existing systems and created new systems to increase efficiency and productivity.Key Accomplishments:• Created and implemented new systems for direct to consumer sales to speed responsetimes and increase conversions.• Designed new sales tracking systems to improve accuracy of P&L statements bydepartment.• Introduced new fulfillment system for ticketing to increase transparency and decrease errors.• Researched and implemented conversion to new inventory and sales system, resulting in reduced monthly expenses and increased efficiency in direct to consumer and FIT sales.• Managed design and development of new ecommerce website for B2B and B2C sales.• Managed development of a system integration between the company's back end inventory system and largest client's front end sales system, creating a more seamless connection with decreased manual management.

Director, Ecommerce & Human Resources

• ene. de 2009 - jul. de 2011

Efficiently managed day-to-day operations, annual strategy, and sales for Ecommerce department.Accountable for top-line sales, gross and net profits, and expenses. Supervised full-time staffincluding numerous additional workers during fourth quarter. Provided ongoing coaching, mentoring,and guidance. Developed annual budget and tracked monthly sales and expenses. Oversaw salesprojections and analyses. Created and executed e-mail marketing strategy. Continually maintainedWebsite and developed new features and improvements. Directed internal and external recruitmentstrategies for human resources. Participated in new hire orientations. Managed employee relationsthrough benefits administration, performance evaluations, disciplinary proceedings, and separations.Key Accomplishments:• Successfully delivered sales, gross and net profits exceeding all budgeted objectives.• Increased overall department revenue by over 35% and bottom line revenue by 515% during tenure as department director.• Tripled net profits, delivered 19% increase in top-line revenue in 2010, and achieved 11%increase in 2009.• Redesigned workflow of entire Ecommerce Department to maximize efficiency and reduceexpenses during economic downturn.• Designed new, more efficient fulfillment system and reporting for Ecommerce Department.Prepared fourth quarter execution plans for 2009 and 2010(accounting for 40% of annualbusiness) to include seasonal staffing, scheduling, and management of order implementation.• Created annual gift program based on sales data and customer responses from previousyears; prepared gift costing to achieve desired gross profits, developed sales forecasts basedon historical data, established product purchasing schedules, and adjusted promotions.

Assistant Manager, Ecommerce & Human Resources

• jul. de 2007 - ene. de 2009

Actively supported daily Ecommerce operations including fulfillment, customer service, and Website management. Assisted in HR functions including all staff recruitment and separation proceedings.Key Accomplishments:• Redesigned Ecommerce workflow to increase efficiency through use of Crystal Reports.• Prepared written guidelines adopted and later developed into company’s first HumanResources Manual.• Earned promotion to Director based on exceptional performance and contributions.

Operations Manager

• ene. de 2006 - jul. de 2007

Directed all facets of daily operations at flagship Brooklyn location. Responsible for Ecommerce and business Website maintenance, wholesale sales and management, inventory control, accounts payable and receivable, financial reporting, sales analytics, employee training and supervision, and store opening and closing.Key Accomplishment:• Collaborated directly with owners in creating and executing business development projects toincrease revenues and profitability.

Administrative Assistant

• feb. de 2004 - ene. de 2006

Provided efficient administrative support and customer service by telephone and email.Key Accomplishment:• Promoted to Operations Manager based on outstanding leadership abilities, business aptitude,and administrative expertise.