Experience

Reades

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Apr 2022 - Present

  Works directly to the Lettings Manager within a small lettings team Manages a property on behalf of clients. Preparing for new tenancy. Maintenance issues, breaches of tenancy agreements. Safety compliance Producing tenancy agreements and contracts Adapting to changes in legislation following introduction of Renting Homes Wales Act Conducts property inspections providing feedback to tenants and landlords Works directly to the Lettings Manager within a small lettings team Manages a property on behalf of clients. Preparing for new tenancy. Maintenance issues, breaches of tenancy agreements. Safety compliance Producing tenancy agreements and contracts Adapting to changes in legislation following introduction of Renting Homes Wales Act Conducts property inspections providing feedback to tenants and landlords



WOOF WALKIES LTD

• United Kingdom
• Consumer Services

• Manager of Operations at Woof Walkies Ltd

  • Mar 2016 - Mar 2022

  This was a fantastic opportunity to use all the collective knowledge and skills I had learnt from my 20 years experience at Royal Mail. I supported the MD in the growth of her small business from a team of 3 humans to a team of 11 which at our peak serviced 50 dogs a day at our 5 acre site before the pandemic hit. During this time we won the Pet Industry Federation's Pet Service of the Year 2017 Award and were finalists in 2018, 2020 and 2021. We also won Team of the Year at the North Wales Business Awards 2018. Responsible for the day to day running as well as the continuous improvement of the business ensuring we operated efficiently and compliantly at all times. We operated a Day Care and a Pack Walk service to customers all over the Wrexham area, collecting and dropping off all dogs at their homes. Also responsible for the Health, Safety & Wellbeing and the HR of a team of 11 humans and the welfare of 50 dogs a day. Successfully navigated the challenges brought by the Covid pandemic by changing the way we worked, communication with colleagues and customers and utilising the furlough scheme to strike balance between customer and colleague safety, dog welfare and keeping business afloat. Show less



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• SHE Advisor Royal Mail

  • Aug 2015 - Mar 2016

  • Advises, supports and coaches DOMs and DSMs to enable a consistence approach to managing basic safety standards and legal compliance across the geography, either in team meetings or on 121 basis• Undertakes and supports accident investigations coaching Unit managers to identify true root cause and implement robust and sustainable countermeasures, sharing best practice and providing 121 coaching where necessary• Understands and analyses various data and applies World Class principles to prioritise activity to Units within sectors• Engages with CWU and CMA representatives to build good working relationships. The CWU has supported and significantly contributed to the improved engagement and therefore improved performance in High Impacting Units• Undertakes and supports risk assessments and implements basic standards as determined by the Group SHE management system• Participates in weekly coaching calls to determine DOMs understanding of the RTC process and supports and advises on changing behaviours and eliminating unsafe acts. Produces daily huddles and visual communications to share outputs and learning across the directorate• Developed an Action Plan to reduce RTCs in Directorate’s highest impacting Unit which promotes engagement with staff, CWU and enforces basic standards. Upskilling management team in standards and processes. Rhyl DO has reported 1 RTC in last 12 weeks. Action plan expanded into other HIUs• Developed Action Plan to reduce Animal Attacks in Directorate’s highest impacting Unit for accidents which is based on enforcing SSOW and basic standards. Engagement with staff and involvement of CWU rep has seen Wrexham report 1 animal attack in last 12 weeks• Developed an RTC Knowledge Test and radar to measure learning and identify knowledge gaps for managers. Used in HIUs across Directorate and to be expanded into other Units Show less

• Collection On Delivery Revision Manager

  • Jun 2015 - Aug 2015

  • Worked closely with DOM and DSM to drive revision activity, realised pre revision KPI targets and improved efficiency using standard 6 phase revision process in 3 Delivery Units• Ensured Unit activity was completed to time by supporting DOM throughout each of the 6 phases holding regular meetings and tracking activity to ensure deadlines are met, target savings are achieved and deployed to time• Liased with CWU reps, SHE Team and Collections team to ensure all changes were compliant in Safety and Quality • Customer impact was identified early and communicated in timely manner to minimise effects on customers Show less

• Delivery Office Manager

  • Dec 2014 - Apr 2015

  • Responsible for the safety and management of 30 delivery staff in the 2 Units. This was driven by SMAT activity and engaging through daily huddles to communicate key safety messages• Worked closely with PHGs and CWU Reps to ensure duties covered and USO met on daily basis• Performed Root Cause analysis into accidents and RTCs ensuring root cause established and countermeasures implemented. • Ensured daily reports to key stakeholders were completed and submitted to time• Drove customer focus within the Unit by ensuring customer complaints dealt with in timely manner and individual upskilled or 3Cs applied• Held weekly SI meetings with CWU Reps to discuss office performance and ensure issues with staff were discussed and dealt with. Attended Agenda for Growth sessions 2 & 3 with CWU rep Show less

• World Class Champion

  • Feb 2014 - Nov 2014

  World Class is a comprehensive system for continuously improving safety, quality and productivity whilst reducing breakdowns and waste. The WC Champion leads a team of up to 10 Pillar Leads to support the plant manager in achieving World Class performance levels through the coaching of managers & operators, engagement and deployment of WC techniques and methods. 10 week extensive training course completed in May 2014.• Supported the DSM in the Education and Training of Delivery Management and Pillar teams to develop capabilities via group sessions and 121s. Also trained 10 WPCs in the sector• Tracked knowledge gain and identified gaps through testing and Radar charts. Created training plans to ensure right people had the right skills at the right time• Worked with Management team to arrange release of frontline pillar leads without compromising Operational requirements demonstrating flexibility and an adaptable approach. • Engaged operators to improve Safety, Quality & Productivity by involving and training individuals in WCM methods and techniques. 63% were involved in WCM activity• Communicated regularly via WTLL sessions, production of WCM Newsletters and notice boards. EOS score increased from previous year by 29%• Worked with WCM Support to lead Pillar Leads to audit ensuring key Pillar activity completed to time, key decisions made and developing the confidence of Pillar Leads through 121s, coaching and feedback sessions • Improved the Safety culture within the Unit by embedding basic standards. Unit achieved 100% reduction in Lost Time Accidents YoY• Networked with other WCM Champions and managers to share Best Practice and visited advanced WCM Plants to benchmark activity. Developed own knowledge through attendance at audits and self learning via SharePoint• Expanded learning from Pilot Site across delivery sector to improve performance and KPIs, using data to prioritise activity. Regularly attended Sector Meeting to share best practice Show less

• PA Executive Assistant to Director of Safety West

  • 2012 - Feb 2014

  • Responsible for producing weekly safety performance reports for the Regional Operations Director to ensure ROD is fully briefed ahead of National calls. Presented the West’s current performance against the main KPI’s. The report has been shared as ‘Best Practice’ in 2 other geographies and forms the basis of the West’s QBR presentation. It regularly changes in content and design as feedback is received to ensure maximum value• Trusted by the SD with the production of reports and presentations for National and Regional audiences which regularly includes QBRs, SLT and Senior Management events. Collaborates with cross functional stake holders ensuring relevant data is presented at the necessary level• Initiated and designed the ‘Lost Time Accident Detail’ report using the WCM approach and introduced the practice of SHE Advisors completing for all LTAs. Ensures true root cause is established through S-RCA and sustains focus on our primary KPI. The West has so far achieved a reduction of 52% in all LTAs year on year• Introduced a weekly ‘Lost Time Accident’ slide for display on all RMTV screens within the Geography to visually communicate overall accident performance to the CWU and front line staff. This has now been shared as ‘best practice’ in 3 of the other 4 Geographies• Project managed an 8 minute ‘Delivering Safely’ film for the West Geography’s Severe Weather Plan. Worked closely with the Safety Director and Linney film production team; liaised with the CWU and staff at Oswestry D.O to ensure filming was completed to time and within budget. The West Geography saw the lowest rise in Outdoor Falls than any geography during the winter period of 2012/13• Maintains good working relationships with SLT Executive Assistants and DSM supports regularly supporting and developing each other with the sharing of Best Practice, covering annual leave, coordination and production of SLT reports, QBR presentations, information requests and organisation of regional events Show less

• Personal Assistant to Safety and HR Directors (Wales Region)

  • Nov 2010 - Aug 2012

  • Worked directly to the Director of the Safety team which achieved the lowest number of RIDDORs per 1k sip in 2010; continued to reduce RIDDORs year on year and was recognised Nationally for countermeasures developed through WCM Kaizens at ‘Bridgend’ and ‘Cardiff NDO’ which was expanded across all Regions• Developed a positive working relationship with DOMs, DSMs and DSM supports to ensure the monitoring of progress of safety activity. This included tracking deployment of ‘Bridgend’ and ‘Cardiff NDO’ countermeasures, collating Regional WRAP reports, updating Regional Yard Risk Assessment reports and ensuring compliance of Safety Alert instructions within set timescales• Developed and managed the Safety Alert and Safety Alert Survey process for the Region, monitored the cascade of urgent safety information through the line. Achieved 100% compliance within 48 hours of Safety Alerts issued. Best practice in other regions and process now deployed by the Central Safety Team during 2013• Organised quarterly Leadership Events for all managers in the region. Booked venues, facilities, sent invites and monitored responses. Supported the Comms Manager at the events, welcomed guests and collated feedback afterwards both on the organisation and content of each event. Liaised with DSM and MCMs over the invites to ensure appropriate operational cover during the events• Initiated and designed the weekly Safety Dashboard, a visual display of sector performance on Animal Attacks, Outdoor Falls and Lost Time Accidents for managers to share with front line keeping the focus on safety• Produced weekly HR performance dashboard for RLT and senior managers which involved analysing data and visually communicating performance to key stakeholders to ensure support focused in HIU’s• Managed HR Transformation ‘Check and Go’ report was collated data from relevant HR specialists into one report to prepare HRD ahead of weekly National Gating Call Show less

• PA to Mail Centre Manager

  • Mar 2009 - Apr 2010

  Responsible for performing administrative duties on behalf of the Mail Centre Manager which included email and diary management, composing correspondence and producing reports, organising meetings, note taking during meetings, sick absence and conduct interviews, fielding telephone calls and receiving and directing visitors

• Operator

  • Mar 1996 - Feb 2009

  Flat Machine Operator (OPG)Letter sorter (OPG) MAA Keyer (PHG)