Louise Cannon
User Journey Lead at UnLtd- Claim this Profile
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Bio
Jacqueline Hollows MSc FRSA
Louise was my business mentor provided by UnLtd. Not only did she have a good grasp of what is needed to grow a fledgling social enterprise she was able to draw out my own solutions and concerns in a very practical way. I loved our sessions together, finding Louise easy to talk to and calming. I always felt uplifted and inspired after them. In addition, Louise has a great high level overview and was able to make connections with people that she felt could be good collaborators or interesting for me to network with. Highly recommended.
James Neward
Louise provided a huge source of support, wisdom and good humour during my time as an Unltd Building Futures awardee.. her knowledge of social enterprise across all sectors was wide reaching but her insight into housing innovation was particularly impressive, which was incredibly helpful for someone looking for encouragement & inspiration in the world of housing. Louise was an excellent award manager and I couldn’t speak more highly of her!
Jacqueline Hollows MSc FRSA
Louise was my business mentor provided by UnLtd. Not only did she have a good grasp of what is needed to grow a fledgling social enterprise she was able to draw out my own solutions and concerns in a very practical way. I loved our sessions together, finding Louise easy to talk to and calming. I always felt uplifted and inspired after them. In addition, Louise has a great high level overview and was able to make connections with people that she felt could be good collaborators or interesting for me to network with. Highly recommended.
James Neward
Louise provided a huge source of support, wisdom and good humour during my time as an Unltd Building Futures awardee.. her knowledge of social enterprise across all sectors was wide reaching but her insight into housing innovation was particularly impressive, which was incredibly helpful for someone looking for encouragement & inspiration in the world of housing. Louise was an excellent award manager and I couldn’t speak more highly of her!
Jacqueline Hollows MSc FRSA
Louise was my business mentor provided by UnLtd. Not only did she have a good grasp of what is needed to grow a fledgling social enterprise she was able to draw out my own solutions and concerns in a very practical way. I loved our sessions together, finding Louise easy to talk to and calming. I always felt uplifted and inspired after them. In addition, Louise has a great high level overview and was able to make connections with people that she felt could be good collaborators or interesting for me to network with. Highly recommended.
James Neward
Louise provided a huge source of support, wisdom and good humour during my time as an Unltd Building Futures awardee.. her knowledge of social enterprise across all sectors was wide reaching but her insight into housing innovation was particularly impressive, which was incredibly helpful for someone looking for encouragement & inspiration in the world of housing. Louise was an excellent award manager and I couldn’t speak more highly of her!
Jacqueline Hollows MSc FRSA
Louise was my business mentor provided by UnLtd. Not only did she have a good grasp of what is needed to grow a fledgling social enterprise she was able to draw out my own solutions and concerns in a very practical way. I loved our sessions together, finding Louise easy to talk to and calming. I always felt uplifted and inspired after them. In addition, Louise has a great high level overview and was able to make connections with people that she felt could be good collaborators or interesting for me to network with. Highly recommended.
James Neward
Louise provided a huge source of support, wisdom and good humour during my time as an Unltd Building Futures awardee.. her knowledge of social enterprise across all sectors was wide reaching but her insight into housing innovation was particularly impressive, which was incredibly helpful for someone looking for encouragement & inspiration in the world of housing. Louise was an excellent award manager and I couldn’t speak more highly of her!
Credentials
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Different types of minds
City & GuildsApr, 2023- Nov, 2024 -
Breaking Down Barriers
City & Guilds GroupJun, 2021- Nov, 2024 -
Fair chances for people
City & Guilds GroupJun, 2021- Nov, 2024
Experience
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UnLtd
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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User Journey Lead
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Aug 2020 - Present
My role involves leading the developing of our complete user-journey experience for the social entrepreneurs we support, from initial application through to the completion of their support. Using service design to explore, test and improve our internal process and bringing in the insight and experience of social entrepreneurs. My role involves leading the developing of our complete user-journey experience for the social entrepreneurs we support, from initial application through to the completion of their support. Using service design to explore, test and improve our internal process and bringing in the insight and experience of social entrepreneurs.
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Liminal Labs
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Birmingham, United Kingdom
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Consultant
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Sep 2019 - Present
Liminal Labs is a service design agency specialising in #Housing and Social Innovation. Working with partners to co-design services we use design thinking tools and methods in order to train staff in innovation practice, undertake user research, build creative confidence and prototype so services and products are tried and tested before you invest a significant amount of time and resource. We are specialists in; - Service Design - Stakeholder Engagement - Innovation training - Building social supply chains Show less
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UnLtd
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Award Manager
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Aug 2008 - Apr 2020
UnLtd, the Foundation for social entrepreneurs is the largest supporter of social entrepreneurs in the UK supporting over 800 a year. My role as Award Manager is to support social entrepreneurs from start-up through to scale through coaching, mentoring and facilitating peer learning experiences. UnLtd, the Foundation for social entrepreneurs is the largest supporter of social entrepreneurs in the UK supporting over 800 a year. My role as Award Manager is to support social entrepreneurs from start-up through to scale through coaching, mentoring and facilitating peer learning experiences.
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DUDLEY METROPOLITAN BOROUGH COUNCIL
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Dudley, United Kingdom
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Board Member; Housing Scrutiny
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Jun 2018 - Sep 2019
Housing Board Member for Dudley Council. The purpose of the board is to provide a scrutiny function of the housing service, to improve decision making and provide challenge to housing services, ensuring a high quality service and value for money is delivered to tenants, leaseholders and service users. Housing Board Member for Dudley Council. The purpose of the board is to provide a scrutiny function of the housing service, to improve decision making and provide challenge to housing services, ensuring a high quality service and value for money is delivered to tenants, leaseholders and service users.
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Freelance
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Birmingham
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Freelance Facilitator- Design Thinking; Futures; Co-design
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Mar 2018 - Nov 2018
Design thinking freelancer supporting organisations to explore innovation and growth through multiple lenses. Specialist in user co-design through participatory and in-depth research process and dynamic group facilitation. I specialise in third sector innovation and internal capability building, creating and facilitating workshops, coaching teams across innovation strategy & business modelling from initial concept to delivery. I also have experience in: *design innovation *innovation capability *corporate innovation *transformation and change *strategic thinking and design planning *concept creation *visual communication *brand identity *presentations *rapid prototyping Show less
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Trident Social Investment Group
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Birmingham, United Kingdom
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Member of the Board
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Sep 2014 - Apr 2016
Trident Social Investment Group is made up of Trident housing Association, Trident Charitable Housing Association, Trident Star, Trident Reach the People Charity, Dorcas Housing and Community Support Association and Community Impact. Trident Housing Association provides landlord services for the Group in respect of housing management and maintenance. They provide central service to the Group members and owns all Group assets. Trident’s Group Board have ultimate responsibility for establishing a framework, process and timetable for the successful operation of the group. Via this framework the Group Board give direction, ensure co-ordination and appropriate planning. In addition we are responsible for group strategy development, performance management and monitoring. Show less
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Trident Group – UK
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United Kingdom
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Non-profit Organizations
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100 - 200 Employee
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Trustee
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Jul 2010 - Apr 2016
Reach the People Charity is much more than a care and support provider. We are a social business, a charity geared up to provide real life choices. We do not stop at the standard service delivery, we specialise in delivering a diverse range of services to those in most need within our communities Reach the People Charity is much more than a care and support provider. We are a social business, a charity geared up to provide real life choices. We do not stop at the standard service delivery, we specialise in delivering a diverse range of services to those in most need within our communities
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Rugby Borough Council
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United Kingdom
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Government Administration
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100 - 200 Employee
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Housing Options Officer
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Aug 2006 - Aug 2008
Working for the Local Authority to identify and address housing need in the borough. Working within the housing options team with homeless applicants to assess need and the local authorities duty to accommodate. Established a Private Rented Scheme to enable applicants to access privately rented accommodation. Working for the Local Authority to identify and address housing need in the borough. Working within the housing options team with homeless applicants to assess need and the local authorities duty to accommodate. Established a Private Rented Scheme to enable applicants to access privately rented accommodation.
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Young Housing Project
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Leamington Spa
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Senior Advice Worker
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Nov 2006 - Jul 2007
Accountable to the Project Manager and Trustees and responsible for a team of advice workers to young people experiencing homelessness. Managing an advice and Nightstop service and supporting young vulnerable young people in safe and secure accommodation. Specific Skills acquired include budget management, line management, developing my knowledge of Homeless Legislation. Accountable to the Project Manager and Trustees and responsible for a team of advice workers to young people experiencing homelessness. Managing an advice and Nightstop service and supporting young vulnerable young people in safe and secure accommodation. Specific Skills acquired include budget management, line management, developing my knowledge of Homeless Legislation.
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Talent Recruitment
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Staffing and Recruiting
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1 - 100 Employee
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Recruitment Consultant
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Feb 2006 - Nov 2006
Working on a project in deprived Birmingham ward assisting long term unemployed back to meaningful employment. Work and Interview preparation, CV building, confidence building and support. Working successfully in a highly target driven and fast paced environment. Working on a project in deprived Birmingham ward assisting long term unemployed back to meaningful employment. Work and Interview preparation, CV building, confidence building and support. Working successfully in a highly target driven and fast paced environment.
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Focus Housing; Focus Pathways
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Birmingham, United Kingdom
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Training Facilitator
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Aug 2005 - Feb 2006
Established and Managed an Outreach Programme within the Midlands Region to deliver and support individuals into training, Education and Employment. Established and Managed an Outreach Programme within the Midlands Region to deliver and support individuals into training, Education and Employment.
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Education
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2019 - 2020
Service Design Academy; Dundee & Angus College
SCQF Level 7, PDA in Service Design -
2014 - 2014
London Business School
Elective in Social Entrepreneurship as part of MBA -
2012 - 2012
The Open University
Diploma in Project Management, Business/Commerce, General -
2010 - 2011
Oxford College
Level 3 Diploma, Business Consultancy -
1997 - 2002
Llanfair Caereinion High School
Community
