Experience

IBM Canada IBM Canada Limitee

• Higher Education
• 1 - 100 Employee

• Retraitée

  • Aug 2018 - Present

  Happily Retired Happily Retired



IBM Canada Ltd.

• Client Relationship Representative

  • Jan 2007 - Jul 2018

  World Wide Integrated Supply Chain ( Sales Transaction Support team) Key contact between Administrative people working in the Integrated Supply Chain, Center of Excellence in Brazil, Customers and Sellers. Providing advises on Processes, escalating non resolved situations by using leadership. Taking action on customer Satisfaction issues. Currently supporting Government Accounts. World Wide Integrated Supply Chain ( Sales Transaction Support team) Key contact between Administrative people working in the Integrated Supply Chain, Center of Excellence in Brazil, Customers and Sellers. Providing advises on Processes, escalating non resolved situations by using leadership. Taking action on customer Satisfaction issues. Currently supporting Government Accounts.

• Contract Administrator (SO)

  • 2000 - 2006

  Finance sector (Strategic Outsourcing)In charge of managing contracts and invoicing. This role allowed me to develop my adaptability

• Customer Support Representative - CATIA

  • 1999 - 2000

  Engineering & Industrial sectorIn charge of managing the CATIA Software orders, and ordering the keys.In charges of billing the services. This role allowed me to develop my leadership

• Customer support Representative - ATM

  • 1995 - 1998

  ATM Sector In charge of managing the orders with the suppliers. In charge of the contracts and the ATMs deliveries at various Banks.This role allowed me to develop my ability to work as a team. ATM Sector In charge of managing the orders with the suppliers. In charge of the contracts and the ATMs deliveries at various Banks.This role allowed me to develop my ability to work as a team.

• Account Receivable Representative

  • 1992 - 1994

  Sector of Sales of PC and PS2 In charge of managing sales projects of PS2s. Managing backlog orders and collecting these accounts. This role allowed me to develop my organization skills, and my time management Sector of Sales of PC and PS2 In charge of managing sales projects of PS2s. Managing backlog orders and collecting these accounts. This role allowed me to develop my organization skills, and my time management

• Analyst (Forecasting)

  • 1989 - 1991

  Mid Range sector (Rs6000 & As400) Key contact between Sales rep. administration and the customers (Insurance companies) In charge of managing the forecast provided by the sales reps. Doing cust calls to get signed contracts. This role allowed me to develop my skills to analyze. Mid Range sector (Rs6000 & As400) Key contact between Sales rep. administration and the customers (Insurance companies) In charge of managing the forecast provided by the sales reps. Doing cust calls to get signed contracts. This role allowed me to develop my skills to analyze.

• Coordinator - A/R Statistics

  • 1987 - 1988

  In charge of compiling the A/R results of a group of collectors. In charge of passing interviews to hire people. This role allowed me to develop my leadership. In charge of compiling the A/R results of a group of collectors. In charge of passing interviews to hire people. This role allowed me to develop my leadership.

• Senior administrative specialist

  • 1982 - 1986

  In charge of collecting the accounts receivable for the public sectorThis role allowed me to develop my skills to establish priorities.In charge of preparing contracts for customers This role allowed meto develop my orginazation skills.

• Administrative Specialist

  • 1982 - 1982

  In charges of orders, traffic, equipment inventory.this role allowed me to understand the importance of CUSTOMERSATISFACTION.