Experience

Dublin City University

• Ireland
• Higher Education
• 700 & Above Employee

• Data Science Student

  • Sep 2019 - Present



ESW

• Ireland
• Internet Publishing
• 200 - 300 Employee

• Data Science Intern

  • Jan 2022 - Sep 2022



AIB

• Ireland
• Banking
• 700 & Above Employee

• Strategic Insights Summer Intern

  • Jun 2021 - Sep 2021



AIB

• Ireland
• Banking
• 700 & Above Employee

• Bank Official

  • Sep 2015 - Oct 2020

  Full-time role as a Bank Official in Branch Banking. As part of the Sales and Advisory team I advised on and processed personal lending applications (new money/refinance/restructure), savings and investments, home insurance quotations, personal account opening, business account opening (sole-trader/companies- LTD/CLG/unincorporated associations), online banking platforms for both Business and Personal customers, all done maintaining a high level of professionalism and providing an excellent customer experience whilst adhering to bank policy and CJA/AML requirements.I also gave support to the Service Delivery team providing training and support to front-line/commercial cashiers, accounts controller (management of impersonal accounts and daily reports), complaint management/complaint resolution. I enjoyed working in this team and customer focused environment.



Primark

• Ireland
• Retail
• 700 & Above Employee

• Retail Assistant

  • Oct 2019 - Jan 2020



Aer Lingus

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Apr 2015 - Sep 2015

  Full-time role as a Cabin Crew Member with Aer Lingus. For this role I completed six weeks intensive training to obtain a Cabin Crew Attestation (CCA). I gained a wide range of skills. These skills included aircraft safety and security procedures, first aid, customer service skills, emergency procedures and correct manual handling. On a day to day basis my role was to provide quality customer service to passengers whilst maintaining a safe environment, working as part of a team. Full-time role as a Cabin Crew Member with Aer Lingus. For this role I completed six weeks intensive training to obtain a Cabin Crew Attestation (CCA). I gained a wide range of skills. These skills included aircraft safety and security procedures, first aid, customer service skills, emergency procedures and correct manual handling. On a day to day basis my role was to provide quality customer service to passengers whilst maintaining a safe environment, working as part of a team.



Sky Handling Partner

• Ireland
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Agent

  • Jun 2014 - Mar 2015

  Full-time role as a passenger service agent for a third party airline handling agency. The company handled many major airlines including Air France, Lufthansa, Scandinavian Airlines, CityJet, Flybe, Norweigian Airlines, West Jet, Air Transat, Swiss and Air Contractors. I worked as both a check-in and a boarding agent. My role as a check-in agent was to confirm the passengers were carrying the correct travel documentation (passports, visas..), ask them security questions regarding their luggage, check the passengers in for their relevant flight and look after their baggage while overall maintaining a high level of professionalism and friendly, high quality customer service. My role as a boarding agent was to organize the relevant gate with signs/baggage sizers, organize the relevant information for the flight dispatcher, check that the passengers boarding pass matched the name on their passport,the flight date and number were correct and that the passport photo matched the passengers face. Again during this role I delivered high quality customer service whilst maintaining a high level of professionalism. In both roles I used a wide range of computer skills.