Experience

Media Garcia

• United States
• Marketing Services
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2011 - Present

  Saint Paul, MN I'm Louis Garcia, CEO of Media Garcia, a growth agency that assesses, onboards, and optimizes customer relationship management tools for SaaS and technology businesses. I do some of my best work when a company has had a platform set up a certain way for a few years but with minimal administration, the platform has been out of date, a bit messy, and could use an outside expert to gauge where things are at and come up with ideas to optimize it. I got started in the world of platforms when… Show more I'm Louis Garcia, CEO of Media Garcia, a growth agency that assesses, onboards, and optimizes customer relationship management tools for SaaS and technology businesses. I do some of my best work when a company has had a platform set up a certain way for a few years but with minimal administration, the platform has been out of date, a bit messy, and could use an outside expert to gauge where things are at and come up with ideas to optimize it. I got started in the world of platforms when I began building custom software to make processes better. I don't build custom software much anymore, and thankfully now have a team that can handle that when it comes up which it has when we have built HubSpot CMS Websites, HubSpot Email Templates, and HubSpot Custom Integations. Most of our clients have been in the technology, SaaS, and eCommerce space. Our clients are typically funded startups to mid-cap businesses. Their needs are usually quite unique. We work with startups on onboarding and setting up their Customer Relationship Management systems and running go-to-market campaigns to see what channels are effective. We work with mid-cap companies that are already on a complex set of apps and programs including a CRM and they need to have a platform assessment performed to see what tools can be replaced, integrated, and removed to bring about the best outcomes for the client. - Onboarded hundreds of companies to Customer Relationship Management platforms - Generated tens of thousands of dollars in net new monthly revenue for eCommerce company via email marketing - Delivered SCORE workshops focused on Growing Your Business with a CRM Show less



Target

• United States
• Retail
• 700 & Above Employee

• Lead Project Manager

  • Jan 2014 - Oct 2016

  Minneapolis • Developed features and providing support for primary self-service business intelligence tool • Performed root cause analysis on data quality issues or issues of infrastructure stability • Engineered solutions with MicroStrategy proprietary architecture

• Business Analyst

  • Dec 2012 - Dec 2013

  Greater Minneapolis-St. Paul Area • Led initiative to deliver real time sales metrics to thousands of new users on mobile • Represented Target as a thought leader in areas of data visualization • Leveraged design thinking principles to rapidly prototype concepts

• Engineer

  • Dec 2007 - Dec 2012

  Greater Minneapolis-St. Paul Area • Developed custom data warehouse, extract-transform-load (ETL), and dashboards • Leveraged 6Sigma principles to improve qualitative measuring at help desk • Created algorithms to automate problem identification in service desk environment

• Quality Analyst

  • Oct 2006 - Dec 2007

  - Served as a coach to specialists on best practices on customer service and steps to take during troubleshooting. - Evaluated phone calls and provided feedback to specialists. - Created reporting systems to quantitatively measure quality of the call center.

• Help Desk Specialist

  • Feb 2005 - Oct 2006

  - Provided exceptional phone and email customer service to Target employees and vendors regarding various technical issues.