Marketing Associate

• Sep 2021 - Present

Sales Operations Executive

• Jan 2021 - Jan 2022

Client Onboarding Specialist

• Aug 2020 - Jan 2021

Executive Co-ordinator

• Mar 2020 - May 2020

• Provided overall administrative support to 20 recruitment consultants across different industries of 11 EC Representatives corporate-wide.• Maintained calendars, authored accurate meeting agendas, meeting minutes and collated actions for meetings of the appropriate groups.• Developed insightful reports that included recruitment funnel metrics, weekly audit reports, daily report of interviews, shortlist figures, assignment progress and turnaround time analysis, answering critical, workforce-related questions.• Measured the impact of the website by recording and analyzing patterns from Google Analytics.

Project Support Officer

• Dec 2018 - Oct 2019

• Working for the Victorian State Government in the Department of Environment, Land, Water and Planning, promoted to a 10-month fixed-term contract from a 6-week temporary position because of expertise in concepts/practices of quality and productivity improvement, leadership, training and cost control.• Performed alpha/numerical data entry to update applicant’s personal information related to the solar panel rebate program in the CRM, consistently maintaining a 95% accuracy rate against a standard of 70%.• Responded to numerous customer enquiries/week in a timely manner, consistently meeting/exceeding target time of 24 hours.• Manager of the ‘Solar Savers Project’, a scheme within the program designed for one specific Council.

Hostess

• Apr 2018 - Aug 2018

• Multi-tasked at this high-pressure environment by working front of house, serving customers, and handling food arrangements whilst making sure all customers have a memorable experience. • Maintained a calm demeanor during periods of high volume to keep the restaurant operating to standards and to set a positive example for the team. • Multi-tasked at this high-pressure environment by working front of house, serving customers, and handling food arrangements whilst making sure all customers have a memorable experience. • Maintained a calm demeanor during periods of high volume to keep the restaurant operating to standards and to set a positive example for the team.

Client Support Officer

• Jun 2017 - Jan 2018

• Promoted to Client Support Officer after 4 weeks of working as an administrative assistant, based on my exceptional performance.• Entered and processed charity donation forms into the CRM, streamlined record keeping and reduced the time to locate information by nearly ten minutes/request. • Transferred customers to an automated payment line, created/processed invoices & expense reports and posted payments in the database. Performed account reconciliations & receivables reports, analyzed data and corrected errors/discrepancies immediately. • Composed and edited customer correspondence, including enquiry responses, ensuring selection and inclusion of correct collateral and forms.

Chalet Host

• Dec 2016 - Apr 2017

• Returned for a third season as an experienced chalet host, coaching and mentoring colleagues throughout the season. Based on my performance, I was asked to co-host one of the companies exclusive ‘platinum chalets’, taking care of the company’s biggest clients. • Returned for a third season as an experienced chalet host, coaching and mentoring colleagues throughout the season. Based on my performance, I was asked to co-host one of the companies exclusive ‘platinum chalets’, taking care of the company’s biggest clients.