Louis Yiu

Technical Project Manager at 電訊盈科
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK
Languages
  • 英文 -
  • 中文 -
  • 普通話 -

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Credentials

  • Project Management Professional - PMP®
    Project Management Institute
    Mar, 2018
    - Nov, 2024
  • ITIL Foundation
    ITIL Foundation for IT service management

Experience

  • PCCW
    • Hong Kong
    • Software Development
    • 700 & Above Employee
    • Technical Project Manager
      • May 2012 - Present

       Delivery projects on time and on budget with a high degree of client satisfaction follow by ISO9001 Standard Draft project plans & Business requirement with numerous phases and dependencies Prepare details project schedules and maintaining schedules on a regular basis Ensure that project objectives are met by understanding objectives and designing plans to reach objectives Monitor and measure project progress and taking corrective action when necessary Define the Scope of work with Customer Provide project management administration through timely, regular status meetings with various stakeholders and timely project log updates Vendor & Contractor Management

  • IBM
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Deskside Support
      • Jan 2011 - Apr 2012

      Job Duties / Achievements: Supporting around 2000 internal users, including Software and Network on TCP/IP, LAN, WLAN, VPN Providing 2nd level technical support to end user on Wintel Platform (including Windows XP, Win 7, MS Office packages, Lotus Notes R8.0-8.5) according to SLA requirements with TSRM ticket system Diagnosing application problems and escalating to related parties Performing installs, moves, adds and change (IMAC) activities Handling telephone enquiries and following up with voice team Building internal core image on WinXP and Win 7 with ImageX Supporting email communications on mobile devices with BlackBerry, Android and iOS platform Coordinate UAT Test with internal IT Team Preparing regular reports and presentation

  • Japan Life
    • IT Support
      • Feb 2009 - Feb 2011

       Providing technical support to end user on Wintel Platform. (including Windows XP, MS Office packages, Outlook mail system, Adobe packages) Cooperating with services vendors Providing Hardware Support and diagnostic to end user Assisting on IT projects - website building with Joomla!, network infrastructure initiation and relocation, NAS setup, system upgrade. Administration on Wintel server (Win NT 4.0)  Providing technical support to end user on Wintel Platform. (including Windows XP, MS Office packages, Outlook mail system, Adobe packages) Cooperating with services vendors Providing Hardware Support and diagnostic to end user Assisting on IT projects - website building with Joomla!, network infrastructure initiation and relocation, NAS setup, system upgrade. Administration on Wintel server (Win NT 4.0)

Education

  • Staffordshire University
    Bachelor of Science (B.Sc.), Business Information Technology
    2011 - 2014

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