Experience

Condado Tacos

• United States
• Restaurants
• 200 - 300 Employee

• Server

  • Oct 2018 - Present

  • Maintain and uphold guest service standards as well as steps of service for all guests • Accurately take drink and food orders • Deliver orders to tables once they were finished being prepared • Provided excellent guest service while exceeding the guest’s expectation by providing timely service of food and drink orders • Used Toast point of sales system to take all orders • Maintain and uphold guest service standards as well as steps of service for all guests • Accurately take drink and food orders • Deliver orders to tables once they were finished being prepared • Provided excellent guest service while exceeding the guest’s expectation by providing timely service of food and drink orders • Used Toast point of sales system to take all orders



Cedar Creek Grille/ Coastal Taco and Bar

• Beachwood, OH

• Upscale Dining Server

  • Oct 2017 - Oct 2018

  • Maintain and uphold guest service standards as well as steps of service for all guests • Accurately take drink and food orders • Deliver orders to tables once they were finished being prepared • Provided excellent guest service while exceeding the guest’s expectation by providing timely service of food and drink orders • Used micros point of sales system to take all orders • Maintain and uphold guest service standards as well as steps of service for all guests • Accurately take drink and food orders • Deliver orders to tables once they were finished being prepared • Provided excellent guest service while exceeding the guest’s expectation by providing timely service of food and drink orders • Used micros point of sales system to take all orders



Topgolf

• United States
• Entertainment Providers
• 700 & Above Employee

• Server

  • Jul 2017 - Sep 2017

  • Use my hospitality expertise to make every guest experience exceptional • Accurately take orders of guests , enter into POS, ensure quality of all items, and cashier all guest checks • Menu knowledge and upselling of products • Use my hospitality expertise to make every guest experience exceptional • Accurately take orders of guests , enter into POS, ensure quality of all items, and cashier all guest checks • Menu knowledge and upselling of products



PENN Entertainment, Inc

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Service Manager at Final Cut Steak and Seafood

  • Sep 2016 - Apr 2017

  • Directly supervise host staff, server assistants, bartenders, and food servers ensuring that they followed proper procedure and uphold our service standard • Prepared monthly analysis of P&L review for the FOHo Worked directly with Executive Sous Chef on analysis of all BOH costs• Responsible for scheduling and payroll management • Order and beverage cost management, maintaining cost at 28%• Retrained staff in new service standards in conjunction with Forbes 4-star rating, obtaining 4-star rating for 2016 • Helped increase overall customer satisfaction rating by 10% YOYo Received monthly property wide award on 3 separate occasions for increasing our A scores on customer satisfaction surveys• Certified trainer for companywide customer service standards retrainingo Assisted in retraining company’s 2000 employees on new customer service standards• Rebranded and launched a new menu in October 2016• Responsible for maintaining customer service based on Forbes standards and maintained Forbes rating• Responsible for hiring, discipline, coaching and release of team members Show less

• Supervisor at OH Sports Bar

  • Mar 2016 - Sep 2016

  • Directly supervise host staff, bussers, and food servers ensuring that they followed proper procedure and uphold our service standard• Responsible for scheduling and payroll for the restaurant • Place orders for all of the dry goods to maintain adequate product levels• Created and maintained a cost of goods sold tracker • Aid Casual dining room manager in all aspects of performance management of department personnel

• Beverage Supervisor

  • Nov 2015 - Mar 2016

  • Directly supervised barbacks, bartender, and beverage servers and ensuring that they followed proper procedure, upheld our service standards, and held the accountable to policies and procedures, with coaching and discipline• Placed orders for all of the beverage department to maintain adequate product levels• Created and maintained cost analysis for all drinks served at the Casino• Created and maintained a cost of goods sold tracker • Nominated and won Star Leader of the Quarter for first quarter of 2016 Show less



Currito

• Restaurants
• 1 - 100 Employee

• General Manager

  • Oct 2014 - Jul 2015

  • Managed 1 assistant manager, 3 supervisors, and 25 FOH team members• Assumed roll of FOH and Kitchen Manager including supervising 4 cooks• Worked directly with assistant manager in goal setting for the store and career development while training her on operational tasks• Directly supervised and trained new employees to understand and apply company policy on a daily basis• Ordered all product for the store and maintained cost with a cost of goods sold tracker• Responsible for annual budgeting and profit and loss statement reviews monthlyo Entered all invoices, completed stores daily reconciliation and all daily cash drops and management of stores cash flow.o Maintained budgeted costs of food at 30% and labor at 18%• Responsible for hiring, coaching, and release of employees• Maintained labor cost by properly scheduling and staffing based on volume and forecastingo Responsible for payroll management Show less

• Assistant General Manager

  • Aug 2013 - Sep 2014

  • Training Lead- trained new employees across our five corporate locations• Helped enforce policies and procedures across our five corporate locations, to create a cohesive and comprehensive training program that would result in employee retention• Assisted in launching a new menu in May 2014• Built customer relations to help promote and sell our product• Responsible for invoice entry on all products ordered throughout the restaurant

• Supervisor

  • Feb 2011 - Aug 2013

  • Supervised twenty employees to ensure restaurant was run properly• Helped train employees on proper food preparation and company policies• Responsible for ordering of product to ensure proper par levels were maintained

• Team Member

  • Sep 2010 - Feb 2011

  • Responsible for preparation of food based off of health code and company standards• Responsible for working on the register and properly cashing customers out• Engaged the customers to ensure their food was prepared the way they liked and to build relations