Experience

Guardant Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services Associate II

  • Apr 2022 - Present

  Palo Alto, California, United States • Performs all duties of Client Services Associate I. • Assist in training of new employees. Act as mentors to new CSA’s. • Manages elevations when other members of Leadership are not available. • Participates and/or supports department projects as assigned by Leadership. • Ability to handle a higher case load or additional AEs as defined by Leadership. • Assists Leadership with case audits for trainees. Management of elevated diagnosis cases. • Serve as a main point of… Show more • Performs all duties of Client Services Associate I. • Assist in training of new employees. Act as mentors to new CSA’s. • Manages elevations when other members of Leadership are not available. • Participates and/or supports department projects as assigned by Leadership. • Ability to handle a higher case load or additional AEs as defined by Leadership. • Assists Leadership with case audits for trainees. Management of elevated diagnosis cases. • Serve as a main point of contact for clients, Tissue Procurement/Lab Service Agreements and other related issues. • Provide TissueNext training and acted as SME during Guardant product integration.

• Client Services Associate

  • Sep 2020 - Apr 2022

  Redwood City, California, United States • CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients. • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process. • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members with primary… Show more • CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients. • Contact physicians and other medical personnel to obtain missing information required to complete the order entry process. • Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members with primary focus on our international business. • Assisted with initial launch of TissueNext and was part of the first Tissue Procurement Team. • Work closely with Sales team, lab and client office to procure tissue specimen in a timely manner.



Veracyte, Inc.

• United States
• Biotechnology Research
• 300 - 400 Employee

• Client Services Specialist

  • Mar 2018 - Apr 2020

  South San Francisco, California • Primary responsibility is to provide world-class service and support to doctors and patients as well as to problem solve with our internal teams including sales, lab staff, and billing department to resolve customer issues. • Set up new customer accounts and introduce our services and resources for patients and physicians • Contacted medical practices to complete and verify patient and order information • Handled heavy call volume with a compassionate approach to problem… Show more • Primary responsibility is to provide world-class service and support to doctors and patients as well as to problem solve with our internal teams including sales, lab staff, and billing department to resolve customer issues. • Set up new customer accounts and introduce our services and resources for patients and physicians • Contacted medical practices to complete and verify patient and order information • Handled heavy call volume with a compassionate approach to problem solving. • Managed kit/supply inventory levels to ensure appropriate customer levels. • Monitored turnaround time for test results to identify when extra communication may be appropriate. • Handled patient and physician email inquiries and ensure all feedback is documented. Show less



LifeCare Solutions

• Wellness and Fitness Services
• 100 - 200 Employee

• Service Center Manager

  • Aug 2015 - Mar 2017

  San Jose, CA • Oversees and manages the day-to-day operations, clinical services and sales efforts. • Responsible for maximizing top line revenue growth and operating profitability of the center. • Responsible for providing direction to the local marketing effort with a focus on managed care. • Provide patient and caregiver training on therapy, monitoring, and side effects. Demonstrate procedure for administering therapy in the home, with a return demonstration from the patient/caregiver… Show more • Oversees and manages the day-to-day operations, clinical services and sales efforts. • Responsible for maximizing top line revenue growth and operating profitability of the center. • Responsible for providing direction to the local marketing effort with a focus on managed care. • Provide patient and caregiver training on therapy, monitoring, and side effects. Demonstrate procedure for administering therapy in the home, with a return demonstration from the patient/caregiver. • Collaborates with Case Managers, Payors, referral sources, home health agencies and staff to facilitate patient discharge and coordination of care. Perform and comply with insurance guidelines to make sure patient is eligible • Verify eligibility and benefit information and update systems. Communicate with patient, pharmacy, enteral, and billing teams with any changes or if insurance is not contracted with the company. • Research unidentified payments using internal sources, written communication or phone inquiries to determine appropriate accounts to post payments. Followed up with insurance carriers/patients on delinquent payments • Oversee all branch purchasing, inventory and patient care operations to ensure appropriate profit margins.

• Patient Service Professional

  • Mar 2012 - Jul 2015

  San Jose, Ca • Primarily responsible for coordinating/scheduling CPAP and respiratory services for new and existing patients. • Responsible for obtaining accurate and complete patient referrals. • Identifies patients eligible for clinical respiratory programs based on pre-determined qualified diagnosis codes. • Performs initial patient financial and insurance verification. • Serves as a resource to referral sources regarding insurance coverage guidelines. • Creates delivery/pick-up slips… Show more • Primarily responsible for coordinating/scheduling CPAP and respiratory services for new and existing patients. • Responsible for obtaining accurate and complete patient referrals. • Identifies patients eligible for clinical respiratory programs based on pre-determined qualified diagnosis codes. • Performs initial patient financial and insurance verification. • Serves as a resource to referral sources regarding insurance coverage guidelines. • Creates delivery/pick-up slips, and obtains required clinical documentation to ensure efficient billing, as well as compliance with regulations and policy. • Provides excellent customer service to all patients and referral sources.



Specialty's Cafe & Bakery

• United States
• Restaurants
• 1 - 100 Employee

• Catering Sales Driver

  • Aug 2010 - Feb 2012

  Santa Clara, Ca • Assists in the setup of food orders. • Delivering orders in a timely manner, while maintaining excellent customer service.



Best Buy

• Retail
• 700 & Above Employee

• Wireless Sales Associate

  • Sep 2006 - May 2007

  Milpitas, Ca • Worked 20-25 hrs/wk while in college. • Provided excellent customer assistance to customers. • Maintained an organized and clean department.



El Camino YMCA

• Recreation Leader / Afterschool Program Coordinator

  • Jun 2004 - May 2005

  Mountain View, CA • Assisted in the setting up of afterschool programs. • Provided and taught fundamentals of various sports for elementary and middle school students.