Louis M. Smartt
Master Service Technician/IT Network Engineer at UBEO Business Services- Claim this Profile
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Topline Score
Bio
Kathryn Skrobarczyk
I had the opportunity to work with Louis for two years at TrackingPoint. He has a positive attitude and is a joy to work with. He is eager to help others and collaborates across departments. Anytime I had an IT issue, he was my go to for assistance. He was extremely organized and always looking for ways to improve processes. I enjoyed working with Louis and anyone would be lucky to have him as a member of their team.
Kimberly Chung
Louis has the ability to bring joy and humor to the work place. He is a true people person, and cares greatly about his colleagues and his team. He is conscientious and detail oriented and gives his best in any task he's assigned. Louis takes great pride in his work and would be an excellent addition to any team.
Kathryn Skrobarczyk
I had the opportunity to work with Louis for two years at TrackingPoint. He has a positive attitude and is a joy to work with. He is eager to help others and collaborates across departments. Anytime I had an IT issue, he was my go to for assistance. He was extremely organized and always looking for ways to improve processes. I enjoyed working with Louis and anyone would be lucky to have him as a member of their team.
Kimberly Chung
Louis has the ability to bring joy and humor to the work place. He is a true people person, and cares greatly about his colleagues and his team. He is conscientious and detail oriented and gives his best in any task he's assigned. Louis takes great pride in his work and would be an excellent addition to any team.
Kathryn Skrobarczyk
I had the opportunity to work with Louis for two years at TrackingPoint. He has a positive attitude and is a joy to work with. He is eager to help others and collaborates across departments. Anytime I had an IT issue, he was my go to for assistance. He was extremely organized and always looking for ways to improve processes. I enjoyed working with Louis and anyone would be lucky to have him as a member of their team.
Kimberly Chung
Louis has the ability to bring joy and humor to the work place. He is a true people person, and cares greatly about his colleagues and his team. He is conscientious and detail oriented and gives his best in any task he's assigned. Louis takes great pride in his work and would be an excellent addition to any team.
Kathryn Skrobarczyk
I had the opportunity to work with Louis for two years at TrackingPoint. He has a positive attitude and is a joy to work with. He is eager to help others and collaborates across departments. Anytime I had an IT issue, he was my go to for assistance. He was extremely organized and always looking for ways to improve processes. I enjoyed working with Louis and anyone would be lucky to have him as a member of their team.
Kimberly Chung
Louis has the ability to bring joy and humor to the work place. He is a true people person, and cares greatly about his colleagues and his team. He is conscientious and detail oriented and gives his best in any task he's assigned. Louis takes great pride in his work and would be an excellent addition to any team.
Credentials
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Adobe PostScript (Outward Expert)
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Apple Mac Printing Basics
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Apple Macintosh Basic
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Basic IT Hardware/ IT Software
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Fiery/ Color Controllers
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PC Basic for Technical Instructor Led Training Classes
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• Atlassian JIRA/ AGILE
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• CompTIA A+220-801: Configurations, Displays, Connectors, & Peripherals
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• CompTIA A+220-801: Networking Devices and Tools
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• CompTIA A+220-802: Security and Data Disposal
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• CompTIA A+220-802:General Troubleshooting
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• CompTIA A+220-802:Mobile Devices
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• ICND1 2.0: Networking, Communications, and LANs
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• ICND1 2.0: Operating Cisco IOS Software
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• Microsoft Windows 8- Configuring: Getting Started with Windows 8
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• SSCP Domain: Security Operations and Administrations Part1,2,3
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• Windows Server 2008/200R2, Apple Platforms
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Experience
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UBEO Business Services
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Master Service Technician/IT Network Engineer
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Apr 2018 - Present
Provided excellent customer service from the initial business assessment to service and support after the installation. Provided service nationwide for office copiers, printers, and document management services. When needed traveled to large customer sites nationwide, including Triton Stone Group of Austin, Faske Lay & Co LLP, Talroo Inc, financial institutions and government accounts. Installed, configured, optimized, upgraded, integrated and migrated clients’ systems, including hardware and software while monitoring operations, troubleshooting errors and escalations as well as integrating mobile devices, computers, printers, high-end production equipment, and mid volume types of equipment. Performed firmware and update various types of equipment such as Ricoh, Konica Minolta, Kyocera, Xerox, and printer equipment to maximize download and meeting customer deadlines within a timely manner. Show less
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TrackingPoint, Inc.
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Calibration Technician II
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Jul 2013 - May 2018
Maintained and calibrated equipment; troubleshot and determined root causes within software, hardware and network protocols while recommending regular maintenance schedules, which improved preventive maintenance • Led yield improvement activities, process enhancements and design improvements that led to higher yields and lower costs • Analyzed production processes and inspected work orders of the Optical Lab; collaborated with team members to develop technologies that improved precision, alignment and performance Show less
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SUPERVISOR, OPTICAL LAB
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Jul 2013 - Apr 2018
• Lead, manage, direct and train a team of 2-5 optical lab staff; delegate responsibilities, evaluate performance and mediate conflicts • Direct and oversee technical support for engineering; diligently write detailed procedures and validate processes as well as using software and hardware devices to diagnose analog and digital circuitry issues • Act as liaison between engineering and quality control, training newly hired personnel on innovative technology, hardware and software, processes and procedures, engineering tests and OSHA compliance requirements • Educate team on how to work together while keeping everyone on the same page; listen intently to any issues or challenging obstacles; dissolve barriers by designing and implementing step-by-step procedures and tools that simplify processes • Develop solutions to problems of moderate scope and complexity as well as write procedures and improvement processes • Prepare daily status reports for upper management, which include information on project whereabouts at any given time and communicate cross-functionally on developments while ensuring productivity is carried out within/under budget • Successfully increase and surpass various manufacturing efficiency and safety management records by reviewing operations, retraining personnel and changing the way they work together • Utilize safe behavior management fundamentals; ensure safety training and environmental compliance • Recognize issues; clarify understanding and correct behavior inconsistent with policies and procedures; demonstrate a zero tolerance; ensure crewmember performance issues are resolved using appropriate progressive correction action • Focus on cutting costs and increasing productivity while maintaining safety and quality control • Develop presentations for the team covering daily goals, quality control/assurance, and operations Show less
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DOCUmation
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United States
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Business Consulting and Services
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100 - 200 Employee
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Field Service Technician
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Apr 2007 - Sep 2011
Provides the absolute best customer experience from initial business assessment to service and support after the installation nationwide for office copiers, printers and document management services; • Traveled to large customer sites nationwide, including Budweiser, NY Life, Bridgepoint, financial institutions and government accounts • Installed, configured, optimized, upgraded, integrated and migrated clients’ systems, including hardware and software while monitoring operations, troubleshooting errors and escalations as well as integrating mobile devices and dealer apps with phones, computers and printers • Oversaw multiple responsibilities and projects concurrently that were on time, in scope and within budget • Inspected, tested, repaired, rebuilt and replaced major and minor operating components while providing modifications and retrofits • Decreased operational downtime with successful preventive maintenance procedures, servicing back to optimal running condition • Utilized hands-on experience of pneumatics, schematics and mechanics as well as knowledge of process controls, temperature controls, system sub-assemblies and lasers • Aligned and adjusted equipment ensuring proper operating efficiency; used common and specialized tools and test equipment; prepared reports and maintenance records • Maintained detailed records on parts and supplies needed; completed repairs within specified time • Corrected discrepancies, increased quality control and maximized output; conducted quality verification tests, which ensured specification conformance • Maintained continued communication with operations, ensuring equipment remained in operational order by phone call follow-ups, walking them through step-by-step regarding troubleshooting and general maintenance Show less
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Dahill
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Austin, Texas Area
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Customer Service Engineer
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Jan 2006 - Apr 2007
Provides reliable business solutions that enable your organization to work smarter; Performed diagnostics, testing, troubleshooting, repair and preventive maintenance of large-scale dealer products, including Konica Minolta, Sharp, Xerox and Tektronix copiers, printers and document management systems • Led Tier I support; educated users on maintenance/operations of their system, possessing the flexibility required to train individuals with a varied degree of IT experience, patiently listening to concerns and walking them through step-by-step within a limited period of time • Identified and rigorously worked through issues until resolved; determined root cause; accessed risks and contingency plans that minimized future issues and reoccurrence • Customized setup to achieve maximum production, saving time, reducing costs, securing data, and developing procedures and tools for staging future support; set-up simulations in order to evaluate and test proposed changes to LAN infrastructure • Improved processes that reduced time and paperwork needed to perform tasks as well as training and technical documentation that reduced common customer trouble calls Show less
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Education
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2012 - 2015
University of Phoenix
Associate of Arts (A.A.), Information Assurance and Security,, Information Assurance and Cyber Security
Community
